GestorMSP - 2026 Pricing, Features, Reviews & Alternatives

GestorMSP is a unified platform for managed service providers that integrates remote monitoring and management, IT service management, professional services automation, customer relationship management, security operations center functionality and artificial intelligence within a single multi-tenant architecture. Developed by Tisec Tecnologia, the platform eliminates the need to manage multiple point solutions by consolidating monitoring, ticketing, contract and time tracking, and electronic invoicing in one environment. This solution supports operations in multiple countries with localized electronic invoicing compliance for Brazil, Germany, France and Spain and provides native support for Windows, Linux and macOS infrastructures.

The remote monitoring and management module deploys a proprietary agent across endpoints to collect telemetry data including central processing unit usage, memory status, disk health metrics, graphics processing unit performance, temperature, battery statistics and network quality indicators. It automates hardware and software inventory, catalogs installed programs, drivers, services and processes, and manages software license compliance. Patch management covers operating system updates, third party applications and firmware maintenance for system interfaces. Network discovery utilises standard protocols to generate vulnerability logs and network topology maps. Automation capabilities include policy driven tasks, custom scripts in common scripting languages and software deployment workflows. Native remote access is provided through a dedicated application and browser based shell access with support for audio, multimonitor displays, file transfer, remote reboot and session recording. The module extends monitoring to virtualised and containerised environments and enhances documentation through assistive intelligence.

The IT service management module follows industry processes for incident, problem, change and service request management with automated service level tracking, business calendar awareness and escalation workflows. An embedded artificial intelligence copilot performs ticket triage, categorisation and sentiment analysis by referencing configuration management data to assess impact and suggest resolution procedures. Alerts from the monitoring module automatically generate service tickets and feed into the professional services automation module for time tracking and invoicing. The professional services automation module manages contracts based on device counts, usage metrics or licensing agreements and produces compliant invoices according to local electronic invoicing standards. It includes project planning, milestone tracking, recurring billing based on monitored consumption and financial reporting dashboards for recurring revenue, accounts receivable, utilisation and margin analysis.

Complementary modules include customer relationship management with sales pipeline visualisation, lead qualification frameworks, activity tracking and integrated proposal conversion processes. A central configuration management database discovers assets via common network protocols and provides relationship mapping with impact analysis and asset lifecycle tracking. Privileged access integrations support external vaults and secure credential handling. The security operations centre module consolidates antivirus and firewall event data, correlates security events, performs threat intelligence lookups and manages vulnerability remediation workflows. The unified inbox supports multiple communication channels with intelligent routing and conversational assistance. The underlying platform enforces a zero trust security model with mutual authentication, role based access control, immutable audit logs, strong encryption and multi factor authentication. Logical data separation for tenants and support for multiple organisational units enable compliance with regional data protection and security standards.