HeiChat - 2026 Pricing, Features, Reviews & Alternatives

HeiChat is a cloud-based AI-powered customer service chatbot installed as a Shopify plugin, designed for e-commerce merchants ranging from small stores to high-volume direct-to-consumer (DTC) operations. The platform handles pre-sales and post-sales customer inquiries automatically, syncing in real time with Shopify product catalogs, store policies, and store data to deliver accurate, context-aware responses without manual data entry. Responses are delivered in 70+ languages without any configuration required. Merchants can train the chatbot on custom knowledge bases, and an AI knowledge gap detection feature identifies missing information and allows one-click additions to keep the knowledge base current. Integrations span WhatsApp, Klaviyo, Messenger, and email, with additional support for promo cards, restock notifications, product video popups, conversation tags, and a feedback widget.

HeiChat is powered by large language models from OpenAI (GPT-4, GPT-5), Anthropic (Claude 3 Sonnet, Claude 3.5 Haiku, Claude 3 Opus), and Meta (Llama 3.1). Merchants can switch between models per use case to balance cost and capability. The AI supports budget-based product recommendations of up to 500 products per session, auto-translates greetings, and writes new customer profile data directly into the Shopify customer list. An AI auto-ticket creation system analyzes conversations and auto-fills support tickets to reduce response time and human error. When human intervention is needed, merchants can monitor conversations and take over via live chat through a mobile app available on iOS and Android. A web-based dashboard provides additional controls, including widget visibility settings and side cart and shipping protection support. A free tier includes 800,000 tokens with no expiration, making the platform accessible to stores at any traffic volume.