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HelpSpot
5
6
4
5
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customizable help desk management software
Table of Contents
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HelpSpot - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
HelpSpot overview
What is HelpSpot?
HelpSpot is a help desk management software that allows businesses to organize multiple email accounts, filter and track support tickets as well as access pre-built reports according to requirements. Users can manage service level agreements, categorize help requests and integrate the platform with various third-party systems.
HelpSpot’s user interface
HelpSpot reviews
Overall rating
4.5
/5
11
Positive reviews
67
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.67/10
5
4
3
2
1
6
5
0
0
0
Who uses HelpSpot?
Based on 11 verified user reviews.
Company size
- Not enough reviewsSmall Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
HelpSpot's key features
Most critical features, based on insights from HelpSpot users:
All HelpSpot features
Features rating:
HelpSpot alternatives
HelpSpot
Starting from
699
Per year
Zendesk Suite
Starting from
39
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Milvus
Starting from
25
/user
Per month
HelpSpot pricing
Value for money rating:
Starting from
699
Per year
User opinions about HelpSpot price and value
Value for money rating:
HelpSpot integrations (1)
Top integrations
HelpSpot support options
Typical customers
Platforms supported
Support options
Training options