Intrawebix CRM - 2026 Pricing, Features, Reviews & Alternatives

Intrawebix CRM is a cloud based customer relationship management solution designed for small teams and businesses that require centralized sales operations and multi channel communication management. The platform consolidates lead tracking, deal management, customer communications, and sales documentation into a unified workspace. Data hosting infrastructure resides within the European Union. The system caters to various industries including small business firms, real estate agencies, travel agencies, and repair or service companies that manage customer interactions across multiple digital channels without navigating complex enterprise level software.

Intrawebix CRM provides a comprehensive contact management system that stores leads, contacts, and company information with customizable fields and CSV import and export capabilities. Company details can be automatically retrieved from public registers using unique company identification numbers. Deal management functionality features a Kanban board interface where users can configure custom stages and likelihood metrics to visualize sales pipeline progression. The platform includes a unified messaging inbox that aggregates conversations from major social messaging services and website chat widgets, enabling teams to respond to inquiries from a single interface. An AI powered chatbot can greet customers, execute automated responses based on keywords or company information, request contact details, and hand off conversations to team members, with support for Romanian, Russian, and English languages. Email connectivity via IMAP and SMTP protocols allows users to read and send messages directly within the CRM beside customer records. Calendar integration synchronizes meetings, calls, and tasks bidirectionally between the CRM and external calendars across each team member’s account. The booking page feature generates shareable links for customers to select available time slots while excluding existing commitments, and it provides automated confirmation messages. Email campaign tools support template creation, automated sequence delivery at specified intervals, and distribution to filtered contact lists with built in unsubscribe handling and sequence termination upon recipient replies. The AI assistant generates customer summaries, suggests message responses, and drafts emails from minimal input to guide human review. Telephony integration supports browser based calling through common SIP providers with automatic call logging attached to customer records. SMS functionality enables message transmission from customer records or through automated triggers, maintaining delivery status tracking within interaction history.

Project management features convert won deals into structured projects based on configurable templates, distributing tasks across team members with assigned due dates and progress tracking through completion. Digital contract management auto populates templates with company, client, and quote data, facilitates mobile friendly electronic signatures, and delivers notifications with signed documents. Automation rules execute conditional actions for task creation, notifications, and field updates based on specified triggers. Reporting capabilities include customizable reports with filtering, grouping, charting, and export options, complemented by a daily operational dashboard. The product catalog and quotation system generates sequentially numbered PDF quotes with value added tax calculations, discount applications, and multilingual support. Web form builders enable the embedding of forms that convert submissions into leads with automatic assignment and notification delivery. Security architecture enforces database level isolation for each company, two factor authentication, role based access controls, and audit trail logging.

The platform offers application programming interface access and webhook functionality for integration with external systems and custom workflow development. AI driven messaging bots utilize company data to generate automated responses. Helpdesk capabilities include support ticket management and a customer portal on professional service tiers. File storage allocations range from one gigabyte to twenty gigabytes depending on service level, and record capacity ranges from two thousand entries on entry level subscriptions to unlimited entries on higher level tiers. The solution operates on a subscription model with monthly, quarterly, and annual billing cycles and includes a thirty day trial period with full feature access without requiring payment card information at registration.