kjello - 2026 Pricing, Features, Reviews & Alternatives

kjello is a cloud-based managed IT platform designed for small and medium-sized businesses (Mittelstand) in Germany, including tax and accounting firms and medical practices. It delivers a full IT department as a service, consolidating device management, software and license administration, user account lifecycle, and IT support into a single self-service portal at app.kjello.de. Data is hosted exclusively in certified data centers in Germany and the EU, with MFA enforcement and encryption included as standard. Service delivery is remote-first, with on-site technician visits available when physical presence is required. Devices are pre-configured and shipped for self-enrollment on first login.

The platform operates on a three-tier model: Core (flat per-seat rate covering the self-service portal, automated on- and offboarding, live device inventory, SLA-tracked IT support, proactive monitoring, remote maintenance, and full Microsoft 365 management including tenant hardening, Conditional Access, Exchange Online, Teams, SharePoint, OneDrive, DLP, and M365 backup); Plus (optional modules for firewall and network management with VPN and segmentation, behavior-based EDR and endpoint protection, cloud telephony via 3CX or Placetel with number portability, and phishing simulation); and Projects (day-rate engagements with a fixed cost ceiling). Managed Intune covers device and app policies, Windows Autopilot, and all major platforms including Windows, macOS, iOS, and Android. Backup and recovery follows the 3-2-1 principle with tested restoration procedures.

AI-assisted L0 support handles routine requests around the clock with immediate responses, escalating cases requiring human intervention to L2/L3 technicians under SLA-tracked response times. An integrated AI assistant is accessible directly within the platform. DSGVO compliance, a named data protection officer, NIS2 advisory, compliance documentation, and audit trail and compliance report exports are included as standard, making kjello suited to regulated verticals and businesses without a dedicated internal IT team. Pricing starts at 29 EUR per workstation per month with no setup fees or hidden costs, scaling per seat as the business grows.