Lexii - 2026 Pricing, Features, Reviews & Alternatives

Lexii is a cloud-based AI customer service platform designed for small to mid-sized businesses handling high volumes of repetitive inbound inquiries via email and web. An AI email agent connects directly to an existing Microsoft 365 or Google Workspace shared inbox, drafts replies as standard drafts, and surfaces them for human review before sending. A web agent deploys via a single script tag, reads the company website automatically to configure itself, and answers visitor questions in real time, including on pages behind login for customer-specific responses. Both agents draw from a unified knowledge base, so knowledge entered once applies across both channels. No system migration is required, and setup takes approximately 5 to 10 minutes.

Lexii targets businesses with 3 to 50 people managing a shared inbox, particularly those in energy, utilities, solar, and heat pump installation, as well as any organization receiving frequent inquiries about delivery status, pricing, returns, or opening hours. The platform is positioned as an alternative to per-seat helpdesk tools for teams that operate primarily through shared email rather than a full support organization. Pricing is billed per AI-handled inquiry, with unlimited users, shared mailboxes, and AI agents included, meaning adding team members does not increase cost. The email platform itself is free to use regardless of inquiry volume; charges apply only when the AI actively handles an inquiry.

Analytics are built into the platform: every conversation is measured, categorized, and surfaced as actionable data covering inquiry type, frequency, response times, and gaps in agent coverage. Each email is classified on arrival, giving teams visibility into which inquiry types are most frequent and which the agent already handles autonomously. Agent autonomy increases over time based on how often human reviewers edit drafts before sending. All data is stored on European servers, the platform is GDPR-compliant, data is never sold or shared with third parties, and full data export or deletion is available at any time.