LiveCall - 2026 Pricing, Features, Reviews & Alternatives

LiveCall is a cloud-based video call platform built for BtoC customer-facing operations, including remote sales consultations, customer support, online counseling, and unmanned counter services. Both operators and end users access calls through a web browser with no application installation required, on PC, tablet, or smartphone. The platform covers the full service workflow within a single system: reservation and scheduling management with automatic staff assignment, browser-based video and voice calls, text chat, file transfer, screen sharing, co-browsing with synchronized remote page control and form assistance, in-call credit card payment, and post-call AI transcription with structured summary generation.

LiveCall serves BtoC businesses across a wide range of industries, including retail and apparel, financial services, real estate, healthcare and telemedicine, local government and public administration, legal and professional consulting, contact centers, reuse and secondhand appraisal, and special health guidance providers. Deployment scales from individual practitioners on a no-fee free plan to large enterprises and public-sector organizations requiring API integration and high-security compliance. The platform holds ISO 27017, PCI DSS, US HIPAA, and FISC certifications. Operators can be deployed in as little as three days by adding a URL link to an existing website, and branded UI customization, two-factor authentication, IP address access restriction, and Google Analytics integration are available across plans.

Supervisor tooling includes real-time call monitoring, silent coaching, automatic call distribution by staff skill and availability, overflow call routing, and escalation and call transfer. Call recording with playback, pre- and post-call surveys, group calls with three or more participants, noise cancellation, background blur, custom background images, and staff memo notes during calls round out the operator feature set. AI transcription, released December 2025, converts call audio to full text with speaker separation and timestamp-linked playback; AI-generated summaries follow a configurable template covering overview, key points, and Q&A, with custom prompt outputs supporting customer information extraction, next-action lists, compliance checks, operator performance evaluation, and multilingual summaries. CSV export of call logs, reservation history, user data, and sales records, plus API and data integration, support reporting and third-party system connectivity.