Neighbor Solutions - 2026 Pricing, Features, Reviews & Alternatives

Neighbor Solutions is a web-based case management and care coordination platform built for nonprofits, social service organizations, and government agencies. Accessible via web browser and mobile device, it centralizes client interactions, program enrollments, shelter bed management, housing placements, inter-agency referrals, and funder reporting in a single system. Designed specifically for human services work across industries including homelessness services, shelter and recovery, community action, food banks, mental health, youth services, reentry, refugee resettlement, faith-based outreach, 211 services, and municipal and county government.

Neighbor Solutions delivers a broad feature set within a flat-rate pricing model starting at $100 per month, with all features and unlimited clients included. Core capabilities include 360-degree client profiles with custom fields, household grouping, safety alerts, QR code lookup, electronic signatures, and duplicate record merging. Program management supports structured enrollments with goals, milestones, scheduled assessments, and conditional-logic intake forms. Shelter and bed management provides real-time occupancy across facilities with a prioritized bed request queue and household check-ins. Street outreach tools capture field interactions with automatic location data and encampment tracking. A community resource directory supports consent-based inter-agency referrals with fulfillment tracking, while a self-serve report builder and configurable dashboards produce grant-ready outputs in funder-required formats. Validated assessment instruments, including PHQ-9, GAD-7, AUDIT-C, PC-PTSD-5, ACE, WHO-5, and C-SSRS, are built in with automatic scoring and severity banding. Security controls include 256-bit encryption, role-based access with field-level permissions, multi-factor authentication, client consent management, right-to-be-forgotten compliance, automated data retention policies, and HIPAA-aligned controls.

Neighbor Solutions also incorporates AI-assisted capabilities: generated summaries of full client histories for rapid staff review, tag suggestions on case notes, housing placement matching that surfaces programs fitting a client's profile, and data import assistance from URL or PDF sources. A visual workflow builder supports conditional automations and escalation triggers. HMIS export in HUD FY2026-compliant CSV format, HSDS support, bulk CSV import, and a read-only report data API round out integration options. A free public-facing Help app allows community members to locate nearby services, get directions, and request help without staff involvement. A 14-day free trial is available with no credit card required.