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OnCrew Logo

AI answering service for trade contractors

Table of Contents

OnCrew - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: July 2026

OnCrew overview

What is OnCrew?

OnCrew is an AI answering service built for home-service contractors: HVAC, plumbing, electrical, and roofing. A conversational AI receptionist answers inbound calls in about two rings, 24/7, greets callers by business name, and runs trade-specific intake: name, callback number, service address, what is broken, and how urgent it is. Emergency triage flags urgent jobs like a flooding basement or a burning smell and alerts the owner right away; routine requests are captured for normal follow-up. After each call the owner receives an email with a short summary, the full transcript, and a recording, so they can call back with context. Setup takes minutes: sign up, describe the business, and forward an existing line to the dedicated number, or use the new number directly. Robocalls and solicitors are screened politely. A Google Calendar connection is available. Plans start at $49 per month with a 14-day free trial; each plan includes a monthly call allowance with $0.99 per additional call.

Starting price

49flat rate /
per month

Alternatives

with better value for money

OnCrew’s user interface

Ease of use rating:

OnCrew reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.00/10
Rating distribution

5

4

3

2

1

0

0

0

0

0

OnCrew's key features

Most critical features, based on insights from OnCrew users:

AI/Machine learning
API
Chatbot
Chat Transcript
Communication management
Customer Service Analytics
Lead capture
Multi-Channel communication
Multi-Language
Natural language processing

All OnCrew features

AI/Machine learning
API
Chatbot
Chat Transcript
Communication management
Customer Service Analytics
Lead capture
Multi-Channel communication
Multi-Language
Natural language processing
Pre-Configured bot
Real-Time analytics
Speech synthesis

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OnCrew pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Starter Plan

49

Per month

Features included:

  • 24/7 answering in two rings
  • Calendar booking and SMS job summaries
  • Emergency triage with custom rules
  • Included Calls: 100 calls
  • Overage Fee: $0.99 per call after 100 calls
  • Target Audience: Owner-operators

Pro Plan

149

Per month

Features included:

  • Everything in the Starter Plan
  • Zapier connection to job software
  • Priority urgent-call routing
  • Included Calls: 400 calls
  • Overage Fee: $0.99 per call after 400 calls
  • Target Audience: Busy single crews

Multi-Truck Plan

349

Per month

Features included:

  • Everything in the Pro Plan
  • Per-tech on-call schedules and routing
  • Multiple lines and locations
  • Included Calls: 1,000 calls
  • Overage Fee: $0.99 per call after 1,000 calls
  • Target Audience: Multi-crew shops

User opinions about OnCrew price and value

Value for money rating:

OnCrew support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
Email/Help Desk

Training options

Documentation
Videos

OnCrew FAQs

Q. Who are the typical users of OnCrew?

OnCrew has the following typical customers:
Freelancers, Small Business

These products have better value for money


Q. What level of support does OnCrew offer?

OnCrew offers the following support options:
Phone Support, Chat, Email/Help Desk

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