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Qfiniti Logo

Call center workforce management solution

Table of Contents

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Qfiniti - 2026 Pricing, Features, Reviews & Alternatives

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Qfiniti overview

What is Qfiniti?

Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, generate customer insights, handle desktop analytics, and more.

Starting price


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Qfiniti’s user interface

Ease of use rating:

Qfiniti reviews

Overall rating

4.5

/5

2

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

1

1

0

0

0

Qfiniti's features

Features rating:

Automatic call distribution
Call center management
Call recording
Compliance management
Computer telephony integration
Customer experience management
Employee coaching tools
Employee database
Employee scheduling
For call centers
Labor forecasting
Monitoring
Performance management
Performance metrics
Quality management
Reporting/Analytics
Screen recording
Workforce management

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Qfiniti support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support

Qfiniti FAQs

Q. Who are the typical users of Qfiniti?

Qfiniti has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Qfiniti support?

Qfiniti supports the following languages:
English


Q. Does Qfiniti offer an API?

No, Qfiniti does not have an API available.


Q. What level of support does Qfiniti offer?

Qfiniti offers the following support options:
Email/Help Desk, Phone Support

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