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QueueMetrics

Call center management software

Table of Contents

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QueueMetrics - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

QueueMetrics overview

What is QueueMetrics?

QueueMetrics is a comprehensive call center monitoring software designed for Asterisk, FreePBX, Yeastar, and Grandstream systems. It offers a robust set of features to help businesses measure, control, and improve all aspects of their call center operations.

The software provides detailed tracking of agent productivity, working time, payrolls, sales targets, and conversion rates. It also monitors Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and Music-on-Hold (MoH) events, generating statistics for both inbound and outbound call campaigns. QueueMetrics' realtime process monitoring capabilities include customizable wallboards and reports, allowing managers to stay on top of their contact center activities.

To simplify agents' daily workflow, QueueMetrics offers a dedicated agent interface with text messages and alarm options. The software seamlessly integrates with modern CRM platforms such as Vtiger and Salesforce, and includes a ready-to-use WebRTC softphone as well as a comprehensive quality tracking tool. With over 200 different metrics, the solution enables businesses to measure and improve all aspects of their contact center operations. QueueMetrics is available as a cloud-based service or an on-premise software package, and is trusted by thousands of companies worldwide for its reliability, scope, and regular feature updates.

Key benefits of using QueueMetrics

Real-time monitoring and reporting for call centers using Asterisk, FreePBX, Yeastar, Grandstream, and other PBX platforms

Tracks over 200 metrics like agent productivity, ACD, IVR, music on hold, inbound/outbound calls

Customizable wallboards and alarms for monitoring call center processes

Integrates with CRMs like Vtiger and Salesforce

Includes softphone, call recording, and quality management tools

Available as cloud-based or on-premise solution

Starting price

CHF

8per user /
per month

Alternatives

with better value for money

QueueMetrics’s user interface

Ease of use rating:

4.7

(27)

QueueMetrics reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.17/10

Rating distribution

Pros

“We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.”

ABSALON T.

Traffic analyst

“The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing & listening to call logs has never been this easy.”

Pin B.

Operations Director

“Capabilities of integration with CRM or other applications in some cases are very useful. Installations on premises, in the cloud, joint or separate installations with Asterisk.”

Vladimir D.

CEO

Cons

“Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.”

Pin B.

Operations Director

“Agents in my call centers are using a lot of other applications and screen space is scarce. For outbound, no automatic wrap-up, not even 1 second.”

Jeremy P.

“Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo.”

Jeremy P.

Who uses QueueMetrics?

Based on 27 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Telecommunications

Information Technology and Services

Outsourcing/Offshoring

Warehousing

Use cases

- Not enough reviews

QueueMetrics's key features

Most critical features, based on insights from QueueMetrics users:

Call recording

5.0

(2)

Campaign management

5.0

(2)

Call logging

5.0

(2)

Computer telephony integration

5.0

(2)

Queue management

5.0

(2)

Reporting/Analytics

4.5

(2)

All QueueMetrics features

Features rating:

4.5

(27)

Activity tracking

(0)

Alerts/Escalation

5.0

(1)

API

(0)

Blended call center

(0)

Call center management

(0)

Call monitoring

5.0

(2)

Call reporting

(0)

Call tagging

(0)

Call tracking

(0)

Call transfer

(0)

Call whispering

(0)

Callback scheduling

(0)

Caller id

(0)

CRM

(0)

Dashboard

(0)

Inbound call center

(0)

IVR

(0)

Manual dialer

5.0

(1)

Monitoring

(0)

Outbound call center

(0)

Performance management

(0)

Surveys & feedback

(0)

Third-Party integrations

(0)

QueueMetrics alternatives

QueueMetrics

4.7

(27)

Starting from

CHF

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

VICIdial

4.7

(264)

visit website

Starting from

400

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.7

Value for Money

4.8

Customer Support

4.6

QueueMetrics pricing

Value for money rating:

4.5

(27)

Starting from

CHF

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about QueueMetrics price and value

Value for money rating:

4.5

(27)

To see what individual users think of QueueMetrics's price and value, check out the review snippets below.

“We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.”

ABSALON T.

Traffic analyst

“The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing & listening to call logs has never been this easy.”

Pin B.

Operations Director

QueueMetrics support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Training options

Live Online

Documentation

Videos

QueueMetrics FAQs

Q. What type of pricing plans does QueueMetrics offer?

QueueMetrics has the following pricing plans:
Starting from: CHF8.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of QueueMetrics?

QueueMetrics has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does QueueMetrics support?

QueueMetrics supports the following languages:
English, Catalan, French, German, Greek, Hebrew, Italian, Portuguese, Romanian, Spanish, Turkish, Ukrainian

Q. Does QueueMetrics offer an API?

Yes, QueueMetrics has an API available for use.

Q. What level of support does QueueMetrics offer?

QueueMetrics offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

Related categories

Call Center