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RB Control Systems Pricing, Features, Reviews and Alternatives

RB Control Systems product overview

Price starts from

No info

What is RB Control Systems?

RB Retail and Service Solutions offers a specialized point of sale software for pool and spa retailers. The platform enables the complete management of retail and service through PCs, tablets, smartphones, and laptops. The solution is designed for businesses that operate multiple retail locations, one service route, or anything in between.

Key benefits of using RB Control Systems

- Consolidation of retail and service into a single system
- Streamline operations and improve quality control
- Maintain a clean and organized inventory backlog
- Automate reordering to keep a balanced inventory
- Simplify the retail checkout process
- Manage and customize scheduling and service from unlimited users and multiple locations
- Stay connected with your customers, maximize satisfaction, and drive repeat business with CRM tools and streamlined operations
- Create sales opportunities with new or existing customers by following their buying habits, identifying customer types, and creating targeted marketing campaigns
- Give all of your employees unique access and privileges to the software based on their responsibilities

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training options

In Person
Webinars
Live Online
Documentation
Videos

RB Control Systems pricing information

Value for money

4.4

/5

56

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

RB Control Systems features

Functionality

4.2

/5

56
Total Features89 3 categories

Most valued features by users

Activity Dashboard
Third Party Integrations
Reporting & Statistics
Alerts/Notifications
API
Data Import/Export
Mobile Access
Real Time Reporting

Functionality contenders

RB Control Systems users reviews

Overall rating

4.4

/5

56

Positive reviews

88%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.58/10
Rating distribution

5

4

3

2

1

34

15

3

1

3

Pros
Team support is fantastic, everyone is always very friendly and right on top of everything.

DW

Donna W.

What is really great is the very good support team which is always helpful and very knowledgeable.

JG

Johann G.

The one thing I like most about this software is, it come with the most amazing, courteous, easy to understand customer support.

LB

Laura B.

Cons
The inability to run periods for inventory reports. Namely AP and reports that have been corrupted and do not balance to each other.

MP

Martina P.

Poor design, support, and company behind it all.

LF

Lance F.

Wrong, the data was not be backed up for some reason not sure.

BC

Billy C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

AWESOME

Reviewed 4 months ago

I have used RB since 2007 and absolutely love the software. It has helped in so many areas of our business.

Pros

Inventory management between 3 locations and the ability to schedule service.

Cons

Inventory isn't always correct, but way better than the way we did before. RB is by no means perfect but it's as close to it that I have found and easy to use and train people on.

Vendor response

Thank you so much for the review, and kind words. We greatly appreciate the feedback, and do not intend to stop integrating with QuickBooks. In fact, we just integrated with QuickBooks Online available in RB SQL.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Pool service software with all features necessary to run a company

Reviewed 8 months ago

What is really great is the very good support team which is always helpful and very knowledgeable.

Pros

Route Planning, Customer Data base, Accounts receivables

Cons

It is bit complicated to use and need a lot of time to understand all features. An intensive training at the beginning is necessary. The inventory part of the program is unpractical and should be easier to use. The graphic design of the program and its many functions should be made more modern with push buttons etc. The program is obviously made by by sophisticated software engineers. Further developing the product more with a user perspective and making functionalities easier to use would be helpful.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Semi Happy

Reviewed 2 years ago

I have been with them for a long time and they are good people. I just feel like in just a few aspects they are being left behind. I do not want to leave but I am going to have too.

Pros

The program is a whole package. Scheduling, Billing, POS

Cons

I wished it was on the cloud. I am constantly having issues with glitches. I come in and I cannot access RB. It takes hours sometimes to clear up the issues. Sometimes RB says its on there end and then sometimes they say its my server. 2 times in the last two months I was unable to print the schedules for my guys and we are completely shut down until it is straightened out. I have learned to print the schedules the night before just in case and that has saved me. I would like a more stream line set up than Mobile Live. Its very antiquated compared to other pool service software mobile apps. Always having connection issues. No before and after pictures with time stamps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome. Exceeded expectations.

Reviewed 3 years ago

I can bill customers out so much easier, inventory management is simple, I can focus more time on service calls and generating money rather than deal with a POS system that takes forever to get things done.

Pros

It's easy to use. I used another POS system last year and I had to switch to RB controls before my contract was up with the other system (I still have 1 year remaining on that contract). To simply say it, RB is just better in every way. One feature that is nice is the ability to attach photos to customers in their file. I attach liner drawings, safety cover drawings, etc to make it easy to reorder when the time comes around. What's nice is when you need help, RB is there to help you. I've had to call tech support numerous times asking for help. Instead of just fixing the problem for you, they take the time to show you how to fix it or make any adjustments you need and they aren't bothered to help. It's refreshing, the customer service is second to nobody.

Cons

That I didn't switch to RB controls sooner... seriously. I can't think of any cons off the top of my head.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Not the best support for larger implementations

Reviewed 2 years ago

We like the centralized database (although using access) so all of our inventory and customers are in a single database. It also supports remote desktop and Remote Web Apps implementation but requires each client to be set up individually due to the way they do the licensing.

Pros

Works well when it is operational. typically problem free. Has all of the features a pool store would need.

Cons

The pool company is 100% dependent on the vendor for support and/or moving this to a new PC/Server. RB Support dictates to the pool store on how the migrations will be performed and scheduled regardless of the pool stores preferences. We have a larger implementation with a chain of stores and our setup is a little more complex and they are not willing to allow us to run the new system in parallel for testing prior to cut-over. "All or none" policy.

Vendor response

Good Afternoon Vincent, After reviewing our support tickets for the company you are preforming this work for, it appears that our techs did preform services not encompassed in our standard contract services. RB has set procedures and protocols for re-installations that we are unable change due to security measures enforced by the PCI Security Council. I apologize that your interaction with our tech team did not meet your standards.

RB Control Systems FAQs and common questions

RB Control Systems has the following pricing plans:
Pricing model: One Time License


RB Control Systems has the following typical customers:
Freelancers, Mid Size Business, Small Business


RB Control Systems supports the following languages:
English


RB Control Systems supports the following devices:
Android


Yes, RB Control Systems has an API available for use.


RB Control Systems integrates with the following applications:
Horizon Software, Broadly


RB Control Systems offers the following support options:
24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories