Shopao - 2026 Pricing, Features, Reviews & Alternatives

Shopao is an AI powered sales agent software designed for sellers on the Mercado Libre marketplace. The platform transforms each buyer inquiry into a sales opportunity by generating contextually relevant responses based on the seller’s complete product catalog and related inventory. The system goes beyond conventional auto responder tools by producing detailed answers that incorporate product specifications, availability and configured business parameters. This functionality aligns response strategy with conversion objectives and average transaction values.

The core functionality centers on an AI driven response generation engine that analyzes incoming questions and constructs sales oriented replies in less than one second. When a buyer inquiry arrives the platform retrieves catalog information to provide accurate product specifications, pricing and stock status. The system may suggest alternative or premium items when contextually appropriate to enhance transaction value. Seller defined parameters such as warranty terms, shipping policies, return conditions and preferred communication tone are incorporated in each reply. Sellers maintain full control through a review dashboard where AI generated responses await approval or can be deployed through an optional auto responder mode during defined time periods.

Integration with Mercado Libre is achieved through official OAuth authorization without requiring sellers to share account credentials with the platform. The connection process completes in about two minutes without technical configuration or development resources. Credentials do not pass through Shopao servers and sellers can revoke access at any time from their Mercado Libre account settings. Bidirectional communication enables retrieval of product catalog data, monitoring of incoming questions and transmission of approved responses back to the marketplace. The platform operates independently of MercadoLibre, Inc.

Sellers can monitor performance metrics in real time via a dedicated dashboard that displays inquiries awaiting review, closed transactions and question to sale conversion rates. The software offers a free plan supporting up to thirty questions per month with dashboard review and marketplace integration. A professional plan at forty seven dollars per month provides unlimited question handling, auto responder functionality, intelligent upselling capabilities and priority support access.