Shopao - 2026 Pricing, Features, Reviews & Alternatives

Shopao is a cloud-based AI sales agent designed for MercadoLibre sellers across Latin America. It handles pre-sale buyer questions and post-sale messaging by reading each product listing's title, description, technical sheet, variants, and attributes in real time, then generating a contextual response specific to that listing and question. Unlike keyword-based bots, Shopao uses a Large Language Model (LLM) to interpret natural language and multi-intent questions, incorporating the seller's warranty policy, dispatch times, return policy, and preferred tone into every response. Responses can be auto-sent on a configurable schedule or held for seller review, supporting a hybrid mode where auto-send activates during off-hours and review mode applies during business hours.

Shopao targets sellers with technical catalogs (electronics, tools, appliances, technology) and active listing counts between 10 and 200, including dropshippers managing variable stock availability. It connects to MercadoLibre via official OAuth authorization in under two minutes, with no passwords stored on vendor servers and no technical setup required on the seller side. Per-listing configuration allows sellers to define which question topics the agent handles autonomously and which it escalates, with different rules applicable across listings (for example, refurbished versus new products). Sensitive categories such as warranty claims, exchange rate questions, special payment requests, and damaged product reports are detected and routed to the seller without generating a response.

Post-sale, Shopao sends a proactive message to buyers at order confirmation to open a communication channel before issues arise, reducing post-sale claims. A response log panel records every question received, the response generated, send status (auto-sent or pending review), and timestamps. Plans start at USD 39/month with a 14-day free trial and no setup fee or annual contract required.