SMART Reply - 2026 Pricing, Features, Reviews & Alternatives

SMART Reply is a cloud-based, Microsoft certified Outlook add-in that operates entirely within the user's Microsoft 365 tenant, turning everyday inbox activity into structured, human-approved actions across finance, CRM, and customer operations. It drafts email replies trained on the user's last 400 emails, their website, uploaded documents, and customers' websites, producing responses in the user's voice rather than generic AI output. Supplier invoices and credit notes are processed from email into structured finance actions ready for approval, with Xero workflow integration. CRM records in HubSpot, Salesforce, Pipedrive, Zoho, and Dynamics are updated directly from inbox conversations with no manual data entry. Every action requires human approval before anything is sent, updated, or executed. The add-in installs inside the Outlook UI in under two minutes without replacing it, and a Chrome extension extends drafting capability to LinkedIn comments, direct messages, and intent-driven posts with tracked performance.

Beyond email, SMART Reply covers meeting intelligence with structured analysis and one-click follow-up preparation, branded booking pages with multi-person availability, travel planning with diary blocking, and one-click filing to OneDrive and SharePoint using learned folder rules. Shared inbox management and follow-up preparation support teams handling high-volume customer and supplier communications. SMART Reply Signal, an enterprise add-on, tracks important emails and meetings through to completion by capturing actions, detecting responses, and updating action status. Because all processing runs inside the user's Microsoft 365 tenant with no data sent to external servers, the platform is suited to regulated industries including legal, finance, and healthcare, supporting audit trail and data residency requirements. A 14-day free trial is available with no credit card required, and the full suite is priced at 35 GBP per user per month.