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Smartcontact CRM Logo

Cloud-based CRM for UK high-performance businesses

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Smartcontact CRM - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: October 2026

Smartcontact CRM overview

What is Smartcontact CRM?

Smartcontact CRM is a cloud-based customer relationship management platform operated by a UK-based IT services company, designed for small to mid-sized businesses seeking centralised control over their sales and client data. The platform covers lead management, deal tracking, contact management, and sales pipeline visibility, giving sales teams a structured view of every stage in the customer lifecycle.

Smartcontact CRM supports configurable pipelines, activity logging, and contact segmentation, allowing businesses to tailor workflows to their specific sales processes. Integration options connect the platform to common business tools, reducing manual data entry across systems. Role-based access controls ensure that team members interact only with the data relevant to their function, supporting both operational efficiency and data governance.

Built for the UK market, Smartcontact CRM addresses compliance considerations relevant to UK data regulations. Deployment is fully cloud-based, removing the need for on-premise infrastructure and allowing access from any location. Businesses in professional services, retail, and other client-facing sectors use the platform to consolidate customer records, track engagement history, and manage follow-up activity across distributed teams.

Starting price

10per user /
per month

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Smartcontact CRM’s user interface

Ease of use rating:

Smartcontact CRM reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0/10
Rating distribution

5

4

3

2

1

0

0

0

0

0

Smartcontact CRM's key features

Most critical features, based on insights from Smartcontact CRM users:

Contact management
Interaction tracking
Lead management

All Smartcontact CRM features

Contact management
Interaction tracking
Lead management

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Smartcontact CRM pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Basic

0.00

Features included:

  • £0 forever
  • Up to 2 users
  • Up to 500 companies
  • Contacts, calls, tasks, pipeline and deals
  • Sales reports and saved views
  • Web-to-lead forms and email logging
  • 1 GB of encrypted file storage
  • API and AI agent access (MCP)
  • Zapier integration (beta)

Standard

10

/user

Per month

Features included:

  • Unlimited users and companies
  • Company drive for handbooks, call scripts, best practice and other documentation
  • A private 20 GB My drive for every user
  • 10 GB of encrypted company storage + 2 GB per user, with more space from £5 a month
  • Marketing campaigns, ROI and attribution
  • Report builder
  • Outlook and Google Calendar sync
  • Leads and conversations from social, WhatsApp and SMS
  • 2 months free when paid annually
  • Free for your first 30 days, no card needed

User opinions about Smartcontact CRM price and value

Value for money rating:

Smartcontact CRM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum

Training options

Documentation
Videos

Smartcontact CRM FAQs

Q. Who are the typical users of Smartcontact CRM?

Smartcontact CRM has the following typical customers:
Freelancers, Small Business

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Q. What level of support does Smartcontact CRM offer?

Smartcontact CRM offers the following support options:
Email/Help Desk, FAQs/Forum

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