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Incident Management + AI ICAM
AI-assisted incident management and ICAM investigations
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Incident Management + AI ICAM - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: July 2026
Incident Management + AI ICAM overview
What is Incident Management + AI ICAM?
AI-Assisted Incident Management and ICAM Investigation Software
This offer is designed for organisations requiring between 10 & 200 users. For custom licensing arrangements.
SMP 365 AI-Assisted ICAM is a Microsoft 365 and SharePoint-native incident management and investigation solution designed to help organisations capture incidents, conduct structured investigations, identify contributing factors and root causes, implement corrective actions, and generate professional investigation reports.
Key Features
• Incident notification and management
• AI-assisted ICAM investigations
• 5 Whys analysis
• PEEPO analysis
• Loss of Control and Recovery Factor analysis
• Evidence, document and image management
• Witness statements and interviews
• Corrective action management
• Executive investigation reports
• Approval workflows
• Automated email notifications and alerts
• Real-time dashboards and analytics
• Microsoft 365
Starting price
per year
Alternatives
with better value for money
Incident Management + AI ICAM’s user interface
Incident Management + AI ICAM reviews
Overall rating
No reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.00/10
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Incident Management + AI ICAM's key features
Most critical features, based on insights from Incident Management + AI ICAM users:
All Incident Management + AI ICAM features
Incident Management + AI ICAM alternatives
Incident Management + AI ICAM
Starting from
999
/user
Per year
Resolver
Starting from
10000
Per year
Wrike
Starting from
10
/user
Per month
MasterControl Quality Excellence
Starting from
25000
Per year
Incident Management + AI ICAM pricing
Value for money rating:
Starting from
999
/user
Per year
User opinions about Incident Management + AI ICAM price and value
Value for money rating:
Incident Management + AI ICAM integrations (1)
Top integrations
Incident Management + AI ICAM support options
Typical customers
Platforms supported
Support options
Training options
Incident Management + AI ICAM FAQs
Incident Management + AI ICAM has the following typical customers:
Small Business, Mid-size Business, Freelancers, Large Enterprises
These products have better value for money
Q. Does Incident Management + AI ICAM support mobile devices?
Incident Management + AI ICAM supports the following devices:
Android, iPhone, iPad
Q. What level of support does Incident Management + AI ICAM offer?
Incident Management + AI ICAM offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat