Telenow.ai : Build workflows and agents - 2026 Pricing, Features, Reviews & Alternatives

Telenow is an AI powered call center platform that automates inbound and outbound voice interactions with intelligent agents across multiple channels. It is designed to support industries such as healthcare, real estate, financial services, retail, legal and customer support. The platform eliminates missed calls and reduces operational overhead while maintaining around the clock customer engagement without traditional staffing constraints. Support for English and ten Indian languages with real time language switching enables seamless communication in multilingual markets.

The architecture allows selection of AI models, speech providers and telephony carriers within a flexible framework. Agents can be created using a single prompt or through a drag and drop flow builder that offers version control and sandboxed scripting nodes for custom logic. During calls agents can initiate actions such as appointment booking, payment processing, CRM record updates and call transfers with full context by invoking external functions and protocols. A knowledge base feature grounds responses in organizational documentation using retrieval augmented generation with real time citation of sources. Sub three hundred millisecond interruption handling and an intelligent turn taking model support natural conversation flows. Voice options include providers such as ElevenLabs, Cartesia and Sarvam with cloning capabilities subject to consent and compliance protocols.

Outbound campaign management features include bulk calling with configurable concurrency limits, retry logic, answering machine detection, calling window restrictions and do not call suppression. Post call analytics generate call summaries, sentiment analysis, disposition codes, action items and quality scoring based on customizable rubrics. A live wallboard displays real time performance metrics, active call counts and listen in monitoring for supervisors. Caller memory retains rolling summaries for repeat contacts and warm transfer capabilities hand off conversations to human team members with full transcript history and context. A built in softphone supports transferred calls and agent performance monitoring. Spend controls enforce budget limits through prepaid hard cut off, soft and hard caps and concurrency restrictions to prevent overspend.

Integration capabilities encompass a marketplace of one click applications and custom API connections for CRM, calendar, payment, messaging and data platforms. Supported integrations include HubSpot, Salesforce, Zoho, Microsoft Dynamics, Google Calendar, Calendly, Cal.com, Razorpay, Stripe, WhatsApp, Google Sheets, Shopify, Freshdesk, Zendesk and Zapier. A RESTful API, webhooks and SDKs enable tailored development and deployment. The platform supports AI models from major providers and custom endpoints including open source and self hosted variants. Security measures include AES GCM encryption, multi factor authentication, role based access controls, data isolation and tamper evident audit logs. Data residency options, retention policies, legal hold and PII redaction address regulatory requirements for privacy and governance.