TheNextReview - 2026 Pricing, Features, Reviews & Alternatives

TheNextReview turns guest complaints into loyalty instead of one-star reviews. Built by HorecaGPT B.V. in the Netherlands.

Who it is for

Restaurants and hospitality venues that care about their Google rating, from a single restaurant to multi-venue groups. Owners and general managers buy it; the floor team acts on the alerts.

The problem it solves

Most guests do not complain at the table. They go home and type a damaging review, and you only hear about it once the damage is done.

How it works

Every guest gets a short, private feedback request straight after the visit. Only you see the answer. A low score raises an alert to you and your manager the same evening, so you can call, apologise properly and put it right while the guest still remembers the meal. A high score gets a one-tap route to Google, so the reviews that do go public are the good ones.

Research calls this the Service Recovery Paradox: a guest whose problem is resolved well becomes more loyal than a guest who never had a problem at all.

Everything lands in one overview: scores per visit, trends per period and the recurring themes behind them, so you can see whether the complaints are about the kitchen, the wait or the welcome.

What it costs

EUR 10 per month, or EUR 108 per year, as an add-on to TableFlow. Included at no extra cost in the Marketing Pro and TableFlow Ultimate plans. No contract, no minimum term.

With TableFlow it runs by itself: the reservation triggers the feedback request, so your team does nothing extra. EU-hosted and GDPR compliant. Part of the HorecaGPT ecosystem, alongside TableFlow, KitchenOps and HorecaGPT.