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Lightspeed
5
50
4
66
3
28
2
6
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Lightspeed powers success in every aspect of your business.
Table of Contents
Lightspeed - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Lightspeed overview
What is Lightspeed?
Better solutions for better business, that's the Lightspeed way.
Lightspeed exists to help your dealership thrive no matter the industry. That's why we're constantly innovating and developing solutions to help you serve your customers. Not only does Lightspeed serve Marine and Boat retailers and dealers, but also powersports, motorcycle, and recreational (RV) retailers and dealers.
Work smarter, not harder, with improved visibility into your business, robust communications, complete information between parts, sales, service, and finance.
Starting price
Alternatives
with better value for money
Pros & Cons
Inventory Management
Reporting
Customer Support
Invoicing
Payment Processing
Lightspeed’s user interface
Lightspeed review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
3.6
Customer support
3.4
Reviews sentiment
What do users say about Lightspeed?
Reviewers appreciate Lightspeed’s strong integration across sales, service, parts, and accounting, which helps them manage inventory and operations efficiently. They find the reporting capabilities comprehensive and value the customizable reports, though some say creating specific reports can be complex. Users think the inventory management features are robust and help track products, but they mention manual updates and some limitations in customization. They feel the user interface is generally user-friendly, with helpful shortcuts and logical layouts, though some find it rigid and not easily customizable.
Users report significant frustration with customer support, citing long wait times, slow responses, and inconsistent help. They say training resources are lacking or ineffective, making the learning curve steep for new users. Some indicate frequent bugs, unresolved issues after updates, and high pricing with additional fees. They feel the scheduler and certain features could be more streamlined and automated, and note that feature rollouts are slow and sometimes incomplete.
Select to learn more
Who uses Lightspeed?
Based on 159 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Lightspeed's key features
Most critical features, based on insights from Lightspeed users:
All Lightspeed features
Features rating:
Lightspeed alternatives
Lightspeed
Starting from
No pricing info
Yacht Logic Pro
Starting from
199
Per month
BiT Dealership Software
Starting from
270
Per month
MarinaOffice
Starting from
2500
One-time payment
Lightspeed integrations (0)
Integrations rated by users
We looked at 159 user reviews to identify which products are mentioned as Lightspeed integrations and how users feel about them.
Integration rating: 3.8 (6)
“This is so important because ARI handles all of our Truck Repair Invoices, Vendor Invoices, Inventory, Hours and nothing gets sent over properly.”
“booking keep and second backup”
Jessie D.
Director of Operations
Integration rating: 4.2 (5)
“Integration with Kenect was super easy. I wouldn't say it wasn't important. Kenect became necessary due to the limitation of Lightspeed.”
Eric T.
Director, Digital Transformation
Integration rating: 4.0 (3)
Integration rating: 4.0 (1)
“parts look up integration ”
Nick B.
parts, service, sales
Integration rating: 3.0 (1)
“When sending files and links we use outlook to send over to other users. It’s important that the links work and are easy to access. OneDrive offers that which means less time spent checking on if the links has the files or if it works.”
Sara S.
Paralegal
Lightspeed customer support
What do users say about Lightspeed customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Lightspeed customer support.
A minority of users say support staff are friendly, knowledgeable, and provide helpful answers quickly when contacted.
Broad user base reports extremely long hold times and slow response, making it difficult to get timely help.
A significant portion of users find support availability limited, with calls and emails often going unanswered or unresolved for weeks.
Widespread user sentiment highlights inconsistent support quality, with some staff lacking product knowledge and self-service tools being unhelpful.
Support options
Training options
To see what individual users say about Lightspeed's customer support, check out the review snippets below.
“The implementation was very easy and the support people are all super knowledgeable and great to work with. ”
Michael H.
Director of Finance
“We do not but it doesn't stop them from calling and asking.”
Brandon N.
Director of Service
“The Self Service Support, Service Connect, is very clunky to use and rarely resolves a support issue I have. And as for trying to avoid the Absurdly Long Phone Hold Times, Submitting a Case in the Service Connect Portal, FORGET IT. ”
Paul T.
Partner
“The call backs and email reply to issues is terrible and takes weeks to get a for some problems or questions. ”
Mark O.
General Manager
Lightspeed FAQs
Lightspeed has the following typical customers:
Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What level of support does Lightspeed offer?
Lightspeed offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat
