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Lightspeed
5
50
4
66
3
28
2
6
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Lightspeed powers success in every aspect of your business.
Table of Contents
Lightspeed - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Lightspeed overview
What is Lightspeed?
Better solutions for better business, that's the Lightspeed way.
Lightspeed exists to help your dealership thrive no matter the industry. That's why we're constantly innovating and developing solutions to help you serve your customers. Not only does Lightspeed serve Marine and Boat retailers and dealers, but also powersports, motorcycle, and recreational (RV) retailers and dealers.
Work smarter, not harder, with improved visibility into your business, robust communications, complete information between parts, sales, service, and finance.
Starting price
Alternatives
with better value for money
Pros & Cons
Accounting
Inventory Management
Reporting
Customer Support
Invoicing
Payment Processing
Lightspeed’s user interface
Lightspeed review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
3.6
Customer support
3.4
Reviews sentiment
What do users say about Lightspeed?
Users report that Lightspeed offers strong integration across sales, service, parts, and accounting, and they value its inventory management and customizable reporting features. They find the interface generally user-friendly for basic tasks, but say learning the full system is complex and training is often insufficient. They appreciate the ability to manage multiple departments in one platform and note that inventory control is a highlight.
They indicate that customer support is difficult to reach, with long wait times and unresolved issues, and they feel the software is expensive with frequent bugs and missing features. Some say updates and new features are slow and inconsistent.
Select to learn more
Who uses Lightspeed?
Based on 158 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Lightspeed's key features
Most critical features, based on insights from Lightspeed users:
All Lightspeed features
Features rating:
Lightspeed alternatives
Lightspeed
Starting from
No pricing info
Yacht Logic Pro
Starting from
199
Per month
BiT Dealership Software
Starting from
270
Per month
MarinaOffice
Starting from
2500
One-time payment
Lightspeed integrations (5)
Integrations rated by users
We looked at 158 user reviews to identify which products are mentioned as Lightspeed integrations and how users feel about them.
Integration rating: 3.8 (6)
“Seamless Integration”
Geoffrey P.
Owner
Integration rating: 4.2 (5)
“Integration with Kenect was super easy. I wouldn't say it wasn't important. Kenect became necessary due to the limitation of Lightspeed.”
Eric T.
Director, Digital Transformation
Integration rating: 4.0 (3)
“Ticket Notifications”
Tim S.
IT Support Analyst Tier II
Integration rating: 4.0 (1)
“parts look up integration ”
Nick B.
parts, service, sales
Integration rating: 3.0 (1)
Lightspeed customer support
What do users say about Lightspeed customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Lightspeed customer support.
A small group of reviewers appreciate friendly, knowledgeable support staff and quick answers via chat or help desk.
Widespread user sentiment highlights extremely long hold times and slow response to support requests.
A significant portion of users report difficulty reaching support by phone, email, or portal, often receiving no callbacks.
Common user feedback notes inconsistent support quality, with some staff lacking product knowledge or failing to resolve issues.
Support options
Training options
To see what individual users say about Lightspeed's customer support, check out the review snippets below.
“The implementation was very easy and the support people are all super knowledgeable and great to work with. ”
Michael H.
Director of Finance
“It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies. ”
Michelle T.
Owner Operator
“The Self Service Support, Service Connect, is very clunky to use and rarely resolves a support issue I have. And as for trying to avoid the Absurdly Long Phone Hold Times, Submitting a Case in the Service Connect Portal, FORGET IT. ”
Paul T.
Partner
“The call backs and email reply to issues is terrible and takes weeks to get a for some problems or questions. ”
Mark O.
General Manager
Lightspeed FAQs
Lightspeed has the following typical customers:
Large Enterprises, Small Business, Mid-size Business
These products have better value for money
Q. What level of support does Lightspeed offer?
Lightspeed offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, Chat
