Twig AI - 2026 Pricing, Features, Reviews & Alternatives

Twig AI is an API-first, cloud-based retrieval augmented generation (RAG) platform and autonomous AI support agent studio designed for SMB and mid-market customer support teams across B2B SaaS, fintech, e-commerce, insurance, financial services, healthcare, real estate, and professional services. The platform provides two primary surfaces: an AI Agent Studio for building, deploying, and monitoring customer support agents grounded in a company's own data, and Sera, a voice-first AI front-desk agent that handles inbound inquiries, books appointments, qualifies leads, and routes requests across chat, email, and voice channels. Agents connect to 30+ data sources including Zendesk, Confluence, Google Drive, SharePoint, Notion, PostgreSQL, MongoDB, and more, with configurable sync schedules. Multi-channel deployment covers web widget, email, Slack, Chrome extension, Outlook add-in, Zendesk native app, HelpScout app, REST API, and embeddable iframe.

The RAG pipeline offers three selectable retrieval strategies: Redwood (single-pass retrieval), Cedar (multi-query expansion), and Cypress (agentic multi-hop with tool calling). Every agent response is automatically scored across seven quality dimensions: hallucination, missing data, accuracy, relevance, tone, completeness, and source attribution. Agentic workflows support multi-step reasoning, tool chaining, conditional logic, and API function calling, allowing agents to fetch user-specific data or take actions on behalf of users. A self-service Agent Builder UI requires no engineering support, and setup completes in approximately 30 minutes. Managed onboarding by AI Specialists is included at no additional cost.

Twig AI operates on usage-based pricing at $5 per resolved ticket with a 100-answer free tier, no seat minimums, and no annual contract floor. Costs scale only when the AI successfully resolves tickets. The platform is SOC 2 Type II certified with AES-256 encryption, PII detection and redaction, role-based access control, SSO/SAML support, and US/EU data residency options. A HIPAA BAA is available on the Enterprise plan. A self-hosted deployment option is available via Docker and Kubernetes manifests. Customer data is used exclusively to power that customer's own agent and is never used to train shared models.