unLocked CRM - 2026 Pricing, Features, Reviews & Alternatives

unLocked CRM is an AI-powered customer relationship management and agency management software platform designed for the insurance industry. The system serves independent insurance agents, insurance agencies, insurance marketing organizations, field marketing organizations and insurance recruiters across eight insurance product lines including life insurance, annuities, Medicare Advantage, Medicare Supplement, Affordable Care Act marketplace plans, private health insurance, hospital indemnity coverage and dental, vision and hearing coverage. The platform combines AI-powered quoting, automated commission reconciliation, policy lifecycle management, licensing compliance and AI-driven task execution within a unified interface.

The AI Quoting Suite enables generation of quotes across one thousand two hundred fifty-two carrier integrations without manual navigation of disparate portals. Native electronic application functionality streamlines submission of e-apps. Commission tracking functionality reconciles statements from three hundred thirty-two carrier feeds, monitors agent payouts, identifies discrepancies and tracks revenue at book level in a centralized interface. The autonomous CRM component accepts natural-language commands to update records, prepare work items and draft follow-up communications. Agent AI offers voice-cloned outbound calling that mimics agent cadence and books appointments and the inbound AI receptionist manages incoming calls twenty-four hours a day. Voice OS enables hands-free control of CRM functions. The platform also includes AI lead scoring for prospect prioritization, AI policy analysis for document review, AI-driven recruiting tools for candidate engagement and AI memory and nudge capabilities for relationship management.

The solution integrates with quoting engines, compliance tools and standard business applications through an OpenAPI specification and comprehensive API documentation. The Build feature enables users to request custom CRM functionality that is automatically constructed within the platform. NIPR license synchronization, CMS and Statement of Appointment compliance enforcement, renewal and lapse monitoring, power-dialer capabilities, workflow automation and email and SMS campaign management enhance operational efficiency. Multi-language support encompasses Spanish LATAM, French Canada and Portuguese Brazil interfaces, voice AI and client portal offering bilingual scripts for Medicare and life insurance workflows. The platform is HIPAA compliant, executes business associate agreements and is in the process of achieving SOC two type two certification.