Viova - 2026 Pricing, Features, Reviews & Alternatives

Viova is an AI voice agent software designed to support inbound call management and automate appointment scheduling for automotive dealerships of various sizes. The platform operates as a conversational AI assistant that handles incoming calls around the clock to provide immediate response capabilities for both fixed operations and variable operations departments. It serves independent dealerships and multi-location automotive groups and addresses an industry challenge in which many inbound calls remain unanswered and opportunities for service and sales engagement are lost.

The platform offers multiple deployment configurations to accommodate varying operational requirements and call handling preferences. The front desk configuration positions the AI agent as the primary call receiver and applies escalation protocols to route complex inquiries to human staff. The overflow mode activates under high call volumes when staff members are occupied and the extended hours configuration maintains continuous coverage outside normal business hours. The system utilizes dealership knowledge bases to deliver detailed information in natural conversational tones and employs intelligent call routing protocols to assess urgency and facilitate warm transfers with contextual information for receiving staff members.

The appointment booking capability accesses live availability data to schedule customers directly within the existing Dealer Management System. Integration is achieved through bidirectional API connections that synchronize service bay availability, technician schedules and appointment calendars to prevent double booking and ensure immediate visibility of newly created appointments. The platform captures and confirms customer phone numbers during interactions and supports outbound messaging via SMS for confirmations and email for follow-up communications. All call and booking activities are recorded in a centralized reporting interface that provides comprehensive insight into call volumes, conversation outcomes, appointment metrics and operational trends for audit trails and performance analysis.