Viqal - 2026 Pricing, Features, Reviews & Alternatives

Viqal is an AI powered guest communication automation platform built to enable hotels to manage guest conversations across multiple messaging channels. The platform supports messaging applications such as WhatsApp, rich communication services and SMS to deliver consistent responses while reducing staff workload. Hotels of various sizes and segments configure the software to align with unique operational models ranging from boutique studios to standalone villas. The solution addresses the challenge of providing timely, accurate answers to guest inquiries and transforms routine interactions into revenue generating opportunities.

The platform operates through four core functional surfaces that interoperate to manage the entire communication lifecycle. The AI Operator serves as the primary automation engine by handling common guest queries autonomously and executing actions within the property management system. The Team Inbox consolidates all guest conversations into a unified interface where AI resolved threads appear alongside staff escalations with complete context, including reservation details and conversation history. Messaging campaigns trigger communications based on guest stay timeline events or specific property management system updates to ensure relevant information reaches guests at the appropriate time. The upselling module embeds ancillary offers directly into the guest conversation thread and processes services such as late checkout and spa bookings, applies charges to guest folios and tracks revenue attribution automatically.

Viqal maintains native integrations with multiple property management systems including Mews, Protel, Cloudbeds, Kross Booking, Wubook, Webhotelier and Booking Experts to facilitate bidirectional data exchange. The integration framework enables live lookups for availability and pricing and writes back actions such as reservation extensions and folio charges to the property management system. The system supports over two hundred languages and can be deployed without extensive technical resources. The architecture layers on top of existing hotel technology stacks, enhancing current property management platforms without requiring replacement.