VoxHive - 2026 Pricing, Features, Reviews & Alternatives

VoxHive is an AI-powered customer communication platform designed to help businesses manage inbound enquiries across phone, web chat, email, SMS and WhatsApp from one system.

At the centre of VoxHive is an AI receptionist that can answer customer enquiries 24/7, capture leads, collect customer information, handle routine requests and support appointment booking. Businesses configure the receptionist using their own approved knowledge, including services, pricing, opening hours, FAQs and policies.

Rather than relying on unrestricted internet information, VoxHive uses the business's approved documents as its knowledge source. When the required information is not available, the AI can acknowledge that it does not know the answer and capture the enquiry for human follow-up instead of inventing a response.

VoxHive provides a central workspace for managing customer interactions. Calls and conversations can include transcripts, AI-generated summaries, outcomes, sentiment information and follow-up requirements, helping teams understand why a customer contacted the business without manually reviewing every interaction.

The built-in Knowledge Hub allows businesses to upload and manage the information available to their AI receptionist. Knowledge gaps can also help teams identify questions that customers are asking but that are not currently covered by the approved information.

Appointment management is built into the platform. Teams can review booking requests and manage appointment details, including confirming, rescheduling and cancelling bookings. Customer communication templates can be used for appointment confirmations and other follow-up messages.

VoxHive also includes customer records, conversation history, call management, phone number management, channels, email logs, analytics, templates and usage management within the business dashboard.

The platform is designed particularly for service businesses where missed enquiries can mean lost customers, including dental practices, healthcare providers, estate and lettings agencies, legal firms, professional services, hospitality businesses, trades and automotive businesses.

VoxHive is built for UK businesses and combines AI-powered communication with business-controlled knowledge, helping organisations respond to more enquiries while allowing their teams to focus on work that requires human attention.