Cekat.AI - 2026 Pricing, Features, Reviews & Alternatives

Cekat.AI is an omnichannel customer engagement and automation platform that integrates artificial intelligence agents with customer relationship management and multi channel communication capabilities. The platform manages interactions across WhatsApp, Instagram, Facebook Messenger and embedded website chat channels. It enables businesses to automate conversational workflows, track leads and process orders with AI driven logic. The platform serves organizations across more than fifteen industries in Southeast Asia and supports over three thousand deployments for functions such as sales, customer service, marketing, human resources and operations.

The chat management infrastructure provides integration with the WhatsApp Business API, enabling multi agent support from a single number and AI powered auto reply outside business hours. An omnichannel application consolidates messages from social and web channels into a unified inbox and a visual chat flow builder allows the routing of conversations using a drag and drop interface. Multilingual AI agents deliver responses in the customer language and agentic AI executes actions beyond conversational output. The no code AI builder enables rapid agent creation in five minutes and leverages a knowledge base of standard operating procedures for accurate responses. The AI function calling feature enables order processing, payment handling and API interaction under configurable memory, tone and operational guardrails. An AI feedback system captures corrections and refines agent behavior over time.

The CRM application centralizes conversation centric customer data with comprehensive profile management, automated lead capture and qualification, visual pipeline tracking and complaint management through tracked tickets. Customer journey stages are monitored from visitor engagement to buyer conversion and a ticketing system prioritizes high priority requests. CRM automation updates records automatically to maintain data accuracy. Marketing capabilities include targeted blasts and broadcasts via WhatsApp, segmented outreach based on customer data and automated follow up sequences. Conversion API integration delivers actual outcome data to advertising platforms and integrations with major social ads systems attribute leads to their source. Campaign measurement is supported by link generators and analytics modules that provide campaign performance and return on ad spend insights.

Order management features include AI driven order creation from chat interactions, automated shipping cost calculation and payment automation with QR code generation and reminder messaging. AI working hours configuration ensures continuous customer coverage and workflow automation executes multi step processes without coding requirements. Calls via WhatsApp are documented with AI generated summaries for archival purposes. Open API access allows developers to integrate the platform into external systems and an official partnership with Meta underscores verified integration with business products and APIs. Mobile applications for iOS and Android enable team members to manage interactions on the go and deployment options support both cloud based and on premise environments to meet regional compliance needs.