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Top Rated Contact Center Quality Assurance Software with Open source - Page 5

Last updated: November 2026

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139 software options

Airest logo
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AI customer service and sales

Shared inbox software for WhatsApp, Messenger, and Instagram, built for customer service and sales teams.

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VoiceOwl logo
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Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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Artificial QA logo
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Cloud-based AI agent QA platform for all teams

Cloud-based, no-code QA platform for AI agents and chatbots, offering semantic evaluation across quality dimensions, automated.

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Orvera AI logo
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The whole customer conversation, resolved.

Orvera is the agentic AI platform for the whole customer conversation. AI agents resolve interactions end to end, Agent Assist guides people when they step in, AI Quality Management scores 100% of conversations, and Voice of Customer shows where to improve.

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Qualicore logo
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QA & coaching platform for call centres

Purpose-built QA scoring for contact centres. Weighted scorecards, hard fatal-fail enforcement, automated coaching plans, and 5-algorithm escalation detection. POPIA/GDPR-compliant audit trail. 35+ integrations. Multi-tenant BPO support. 24-hour setup.

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Verint Workforce Engagement logo
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Workforce engagement software

Verint Workforce Engagement delivers an intuitive and user-friendly cloud solution to businesses of all sizes

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SignalMD logo
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Cloud-based call analysis for Retell voice agents

Cloud-based call analysis tool for Retell voice agent teams that detects repeated failures and maps issues to specific functions.

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3C Plus logo
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Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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Call Audit & Intelligence Platform logo
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AI call scoring & agent coaching platform

Zapbuild Call Audit & Intelligence Platform automatically transcribes and analyzes customer conversations across voice, video, and chat channels. The platform features automated quality assurance scoring, sentiment detection, compliance monitoring, and personalized coaching plans for agents based on call performance patterns.

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Omni-Channel Customer Quality Assurance logo
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Cloud-based omni-channel call QA for regulated sectors

Cloud-based AI quality assurance platform auditing all business calls with LLM-driven transcription and real-time coaching.

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Zenarate logo
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AI platform for frontline team performance

Zenarate is a learning and performance platform designed for frontline teams in customer service and sales environments. The software combines AI-powered conversation simulations, software training modules, and personalized coaching within an integrated learning experience platform. It includes features such as automated quality assurance, real-time performance analysis, customizable scorecards, and AI agent capabilities for workflow automation across contact centers and face-to-face teams.

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AnalytiCX logo
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Voice analytics platform for business intelligence

Cloud-based voice analytics platform for businesses seeking conversation intelligence, customer experience insights, and data-driven.

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Prodigal logo
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Turn Consumer Finance conversations into outcomes.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

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Hammer Cloud Platform logo
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Automated self-service testing platform

Hammer Cloud Platform is a fully automated self-service testing platform for voice applications and contact center systems. It helps teams quickly
detect and measure performance issues by automating QA, regression, load, and ongoing active testing efforts across the entire development lifecycle.

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Support Coach logo
(0)

Catches the risky support reply before the customer reads it

Support Coach coaches live-chat agents on their draft reply before it's sent in your company's voice.

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Acclaim logo
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Voice AI for regulated financial services

Acclaim is a voice-first AI platform designed for regulated industries such as banking, fintech, and credit unions. The platform features on-premises or private cloud deployment options, goal-oriented agent logic for defined business outcomes, and configurable compliance guardrails. It includes a self-service Agent Studio for building and managing AI agents, real-time conversation adaptation, and multilingual support across multiple channels.

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CSAT.AI logo
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A Customer Service QA and CX Platform Built for Today!

CSAT.AI is a CX platform that train agents, reviews interactions and digs deep into your CX – Automated with AI. The system provides a higher first contact resolution rate, increases CSAT scores, and reduce QA and agent training costs.

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Bespoken logo
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Test Management and load testing solution

Bespoken provides fully automated testing solutions for IVR systems, chatbots, and conversational AI applications. The platform offers comprehensive testing capabilities including exploratory, functional, monitoring, load, and model testing to identify defects and optimize customer journeys. With continuous monitoring and alerts, Bespoken AI helps enterprises ensure their contact center applications maintain functionality, scalability, and accuracy.

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Hear logo
(0)

AI-powered contact center intelligence platform

Hear is an AI contact center intelligence platform that analyzes customer conversations across calls, chats, and tickets to provide real-time insights for operations, compliance, and revenue decisions. The platform offers automated compliance monitoring, quality assurance reviews, agent performance coaching, and identifies sales opportunities while reducing churn through interaction analysis.

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unitQ logo
(0)

Independent QA for every human and AI support conversation

Independent QA that scores every human and AI support conversation against your standards.

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Whatfix Mirror logo
(0)

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Score AI logo
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AI quality assurance and training platform for CX teams

Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

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Echo AI logo
(0)

Generative AI based conversation intelligence platform

Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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SQM CX Quality™ logo
(0)

FCR Insights Software

Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

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