App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
SQM CX Quality™
FCR Insights Software
Table of Contents
SQM CX Quality™ - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
SQM CX Quality™ overview
What is SQM CX Quality™?
Since 1996, SQM Group has connected customer feedback and QA to agent performance, coaching, and recognition to improve CX using a call center. Our mySQM Customer Service QA software empowers, recognizes, and engages agents by providing them with real-time customer feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time actionable notifications (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources (e.g., post-call survey, QA) and stores it in one fully integrated software platform for managing CX data to deliver great customer satisfaction.
Do you work for SQM CX Quality™? Manage this product listing
SQM CX Quality™’s user interface
SQM CX Quality™'s key features
Most critical features, based on insights from SQM CX Quality™ users:
All SQM CX Quality™ features
SQM CX Quality™ alternatives
SQM CX Quality™
Starting from
30
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zendesk Suite
Starting from
55
/user
Per month
Nextiva
Starting from
25
/user
Per month
SQM CX Quality™ pricing
Value for money rating:
Starting from
30
/user
Per month
User opinions about SQM CX Quality™ price and value
Value for money rating:
SQM CX Quality™ support options
Typical customers
Platforms supported
Support options
Training options
SQM CX Quality™ FAQs
Q. What level of support does SQM CX Quality™ offer?
SQM CX Quality™ offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum