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unitQ
Independent QA for every human and AI support conversation
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unitQ - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: November 2026
unitQ overview
What is unitQ?
Sample-based QA leaves most support conversations unreviewed, and AI agents are often graded by the vendor that sold them. unitQ Support QA scores every connected support conversation, for human agents and for AI agents such as Sierra, Ada, Decagon and Intercom Fin, against fully customizable rubrics, so one standard can apply to people and bots. It works independently of the bot vendor and flags failed intents, fallback loops, weak handoffs and skipped process steps, with evidence from the transcript that managers can coach from. It connects to Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, Kustomer, Amazon Connect and Five9 across chat, email, messaging, voice and IVR. PII is redacted in the data pipeline before storage or scoring, and unitQ is SOC 2 Type II certified and HIPAA, GDPR and CCPA compliant. The wider unitQ platform adds unitQ Monitor for real-time customer feedback insight, plus unitQ Impact, unitQ Research, unitQ Compete and unitQ Social.
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unitQ’s user interface
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- Customer support
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unitQ's key features
Most critical features, based on insights from unitQ users:
All unitQ features
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unitQ pricing
Value for money rating:
Starting from
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User opinions about unitQ price and value
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unitQ integrations (9)
unitQ support options
Typical customers
Platforms supported
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unitQ FAQs
unitQ has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
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Q. What level of support does unitQ offer?
unitQ offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat