Inspectlet Pricing, Features, Reviews & Comparison of Alternatives

Inspectlet

Heatmaps and Session Recording Analytics

4.33/5 (18 reviews)

Inspectlet overview

Inspectlet records videos of your visitors as they use your site, allowing you to see everything they do. See every mouse movement, scroll, click, and keypress on your site.

Discover where visitors are getting confused on your site and what's getting their attention. Start to understand their mindset and increase your conversion rate!

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Inspectlet screenshot: tour-screencapInspectlet screenshot: dashblueInspectlet screenshot: heatmap

Inspectlet reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.5
  4.3
Clay Adams

The absolute best way to see what your customer sees

Used monthly for 1-2 years
Reviewed 2019-09-10
Review Source: Capterra

I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure.

Pros
Inspectlet has been so valuable for me so far to help me know what issues my customers are running into with our reservation system. All I had to do was paste a piece of code onto my website (wordpress has plugins for this.. or use Google scripts manager). Once I did that, I just log in to my dashboard occassionally and there will be a whole list of screen recordings from all my recent guests. I just click on a recording to watch their screen and watch their mouse to see what they try to click on and overall the experience they have. I have been able to make our reservation system work much better by watching to see what pain points the users encounter. For example, when clicking on the date range input that displays the calendar so they can select a date range, I saw that many people were trying to click on the calendar icon next to the input and nothing was happening. I have not fixed that so that when the calendar icon is clicked, the calendar is displayed like they are expecting. It is little things like this that I have realized through watching inspectlet recordings could make my guests experience more seamless. I highly recommend inspectlet to allow you to "watch over the should" of your customers to see what problems they run into that you would otherwise never find out about.

Cons
The screen recordings are actually a video, i believe they just record where their mouse is and where they click and when they scroll and so forth, and then when they play back the recording, they just re-display the page and do all the things the user did. I'm sure this is MUCH more efficient that storing video files, but it does lead to some of the recordings not being exactly 100% as the customer saw things. But it still gives me a good idea. Video would be way to data intensive and there would be no way there could be a free tier of this service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Panneer Selvam

The best of analytics - Great Visual representer

Used daily for 1-2 years
Reviewed 2019-03-22
Review Source: GetApp

The benefits you derive through Inspectlet is unimaginable you can actually feel the user interaction and identify the areas where we can keep important elements of a website.

Pros
Inspectlet is the future of analytics, The best about Inspectlet it gives as the visual interpretation of how user is interacting with the website, where he is focusing more with the heat map, almost every session gives a good understanding about the website.

Cons
The least about Inspectlet,when it records user sessions, the same sessions is stored in multiple files so to view and understand it's bit complex.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sam Zee

Good tool to monitor your website

Used daily for 2+ years
Reviewed 2018-11-15
Review Source: GetApp

Pros
The company I am working they have many websites and its very difficult to find where the user-facing issue, I have fixed many design issue using Inspectlet, it is easy to use and also it's very useful for visitor activity monitoring.

Cons
the searching filter is difficult because some time tags are not working properly, also it pricing is high if you have more then 3 websites.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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James Smith

Was incredible because it is too easy to use.

Used daily for 6-12 months
Reviewed 2018-06-04
Review Source: Capterra

My website now has much more traffic. I can see what users think about my business in order to improve the services I offer. So thanks to this software I can look for solutions to solve what users do not like.

Pros
I love this software too much for the ease of its handling, and also it is super economical. This software offers you a video where it explains to you all the information about the communication with other users, these videos seem great to me. All tools in this software are very useful.

Cons
What I dislike a litlle bit about this software is that I can not configure everything in my own way, so I have to be too specific with the administration to it shows the design that I want. Therefore the interface is somewhat complicated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mark Willard

Great Visitor Activity Monitoring Tool!

Used daily for less than 6 months
Reviewed 2018-01-18
Review Source: Capterra

Pros
I recently discovered this tool. Been using this for about two months. This tool is a gateway to identify all the issue. In the past when i used to get complain that "something was not working", I used to have very hard time identifying issue to fix it. With Inspectlet, I can pinpoint to the issue and address, and resolve the issue. Excellent tool to view all the movement on the site.

Cons
Searching is little slow when searching over large number of data. I wish that it does not bill by page views from the excluded IP address. Billing is little interesting. If I hit the limit, then I would have to pay again. It would be nice to have pro rated charge after exceeding allocated page views.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Inspectlet pricing

Pricing options
Free
Free trial
One time license
Subscription
View Pricing Plans

Inspectlet offers free plans for life with no credit card required! If you want to record more sessions or have more functionality that what our free plan offers, you can upgrade at any time. Although we don't require an annual commitment, we will offer discounts to those who are willing to make the commitment.

Inspectlet features

Real Time Analytics

API (144 other apps)
Activity Dashboard (114 other apps)
Ad hoc Reporting (72 other apps)
Business Intelligence (101 other apps)
Charting (75 other apps)
Collaboration Tools (56 other apps)
Customizable Reporting (82 other apps)
Dashboard Creation (93 other apps)
Data Filtering (80 other apps)
Data Import/Export (93 other apps)
Data Visualization (127 other apps)
Drag & Drop Interface (62 other apps)
Monitoring (71 other apps)
Real Time Data (77 other apps)
Real Time Reporting (55 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (78 other apps)
Trend Analysis (55 other apps)
Visual Analytics (110 other apps)

Additional information for Inspectlet

Key features of Inspectlet

  • Session Recording and Visitor Playback
  • Eye-Tracking Heatmaps
  • Powerful Conversion Funnel Analysis
  • Seamless AJAX and Single Page App Support
  • Mobile Recording and Tracking
  • Deep Integration with Other Analytics Services
  • REST Reporting API
  • Flawless Form Analytics
  • User and Visit-level Tagging Controls
  • Enterprise Grade Support
  • Target Users Through Various Options
View All Features

Benefits

Learn priceless information from observing your potential customers. See exactly what users are looking for and how they use your site. Understand their mindset and increase your conversion rate. Discover where visitors are getting confused on your site and what's getting their attention.