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This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature.
It takes a few seconds to load the video, so I miss the action I was trying to look at.
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
If I remember correctly, setting it up was a little difficult in our environment because of our stack.
I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.
We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
Track the User session and watch them use your product to identify there pain points.
I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.
It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.
Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.
Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.
Search is amazing, also the video quality is great.
FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.
It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers.
Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.
FullStory has been a really useful tool for analysing the user experience on the Website.
Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.
This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature.
It takes a few seconds to load the video, so I miss the action I was trying to look at.
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
If I remember correctly, setting it up was a little difficult in our environment because of our stack.
I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.
We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
Track the User session and watch them use your product to identify there pain points.
I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.
It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.
Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.
Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.
Search is amazing, also the video quality is great.
FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.
It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers.
Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.
FullStory has been a really useful tool for analysing the user experience on the Website.
Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.
This amount of user behavior visibility is crucial for locating friction points and improving the user experience. Super love this feature.
It takes a few seconds to load the video, so I miss the action I was trying to look at.
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
If I remember correctly, setting it up was a little difficult in our environment because of our stack.
I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
I really struggle to find problems. Maybe sometimes the speed of the platform is a bit slow and takes time to load a video but as said, it’s really a minor thing.
We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
Track the User session and watch them use your product to identify there pain points.
I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.
It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.
Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.
Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.
Search is amazing, also the video quality is great.
FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.
It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers.
Amazing for customer support. The ability to video replay a client's session UI/UX as soon as he opens a trouble ticket and immediately understand what exactly happened is invaluable.
FullStory has been a really useful tool for analysing the user experience on the Website.
Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.
Sometimes there is misattribution and gives you wrong data. The data can also not provide really valuable insight, for example they customer is just moving quickly through the site.
I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.
It was difficult to work with, and the numbers were widely different depending on how many clicks actually loaded.
It can help you make better UX decisions on your website. The customer service is great.
Filtering didn't work very well. Also when you have a lot of visitors on a website it's very hard to look all these videos located in one place.
Easy to use, visual, no code needed. It's the perfect tool to understand better the user behavior and to improve our e-commerce results.
This makes it difficult to go back and look at specific windows based on your price plan because data is rolling.
Luckyorange is shockingly good value for money, with great features that exceed the competition, I honestly don't know how they do it.
I am so happy with lucky orange. I have learned a lot and have been able to give my clients a lot of information that I didn't expect to see otherwise.
We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great.
I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.
I had the experience with website monitoring using Lucky Orange and didn't use any other features. I really appreciated the user-friendly interface and customer support (chat).
Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.
I love the ease of use and overall accurate analytics.
I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores.
Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.
I love that the tool is so easy to use and it turns data into a manageable and easy to digest appearance. It manages to make data fun to look at, and it's really easy to work with.
I'll say that it was really frustrating to use in the beginning, it is complex and if you've never been in it before it is overwhelming.
I also like the fact that the company is always striving to improve their software as it shows dedication to the field. With every update I find that the new features help with my job quite a lot.
Due to my lack of familiarity in how to code, I was uncomfortable at first and found it difficult to learn.
Linking existing databases works like a charm. It has a plethora of data visualization methods which is extremely professional and helpful for users to gain valuable insights.
What is even more annoying is that it also takes several minutes to cancel a query. I really don't understand how it can take that long just to cancel a query.
One of Tableau's greatest advantages is the ability to connect to many different data sources and combine them into one nice dashboard where users can find the necessary information.
Tableau can be extremely painful to set up, especially if you are setting it up in your own cloud or on-prem.
You can see an overview of your data as soon as you upload them and you have many fantastic options to visualize your data for better interpretation.
It is easy to get started and there is a ton of free training available. The pool of users is great and the community is very helpful to new and existing users.
When all is set after implementation, the dashboards actually look really good and are of beautiful designs.
I really like what Tableau provides as a service, and it's a really good data processing alternative that I would highly recommend.
Overall is this a very user friendly software with a ton of amazing features.
It's a great product if you can afford it, it has a lot of data connections, Unlimited data connectors , Live and in-memory data, great dashboards, Drag-and-drop integration.
This is an extremely budget friendly professional tool that is perfect for organizing undergoing a digital analytical transformation.
The design aspect is good and easy to refresh and upload data. I like how there's a community form to ask questions.
Tableau is a very widely used visualization software with a good population of business user having familiarity. It is easy to use and integrates well with most of the data sources.
Overall, Tableau is worth the money if you are looking to bridge the gap between project performance and data analytics.
I love that the tool is so easy to use and it turns data into a manageable and easy to digest appearance. It manages to make data fun to look at, and it's really easy to work with.
I'll say that it was really frustrating to use in the beginning, it is complex and if you've never been in it before it is overwhelming.
I also like the fact that the company is always striving to improve their software as it shows dedication to the field. With every update I find that the new features help with my job quite a lot.
Due to my lack of familiarity in how to code, I was uncomfortable at first and found it difficult to learn.
Linking existing databases works like a charm. It has a plethora of data visualization methods which is extremely professional and helpful for users to gain valuable insights.
What is even more annoying is that it also takes several minutes to cancel a query. I really don't understand how it can take that long just to cancel a query.
One of Tableau's greatest advantages is the ability to connect to many different data sources and combine them into one nice dashboard where users can find the necessary information.
Tableau can be extremely painful to set up, especially if you are setting it up in your own cloud or on-prem.
You can see an overview of your data as soon as you upload them and you have many fantastic options to visualize your data for better interpretation.
It is easy to get started and there is a ton of free training available. The pool of users is great and the community is very helpful to new and existing users.
When all is set after implementation, the dashboards actually look really good and are of beautiful designs.
I really like what Tableau provides as a service, and it's a really good data processing alternative that I would highly recommend.
Overall is this a very user friendly software with a ton of amazing features.
It's a great product if you can afford it, it has a lot of data connections, Unlimited data connectors , Live and in-memory data, great dashboards, Drag-and-drop integration.
This is an extremely budget friendly professional tool that is perfect for organizing undergoing a digital analytical transformation.
The design aspect is good and easy to refresh and upload data. I like how there's a community form to ask questions.
Tableau is a very widely used visualization software with a good population of business user having familiarity. It is easy to use and integrates well with most of the data sources.
Overall, Tableau is worth the money if you are looking to bridge the gap between project performance and data analytics.
I love that the tool is so easy to use and it turns data into a manageable and easy to digest appearance. It manages to make data fun to look at, and it's really easy to work with.
I'll say that it was really frustrating to use in the beginning, it is complex and if you've never been in it before it is overwhelming.
I also like the fact that the company is always striving to improve their software as it shows dedication to the field. With every update I find that the new features help with my job quite a lot.
Due to my lack of familiarity in how to code, I was uncomfortable at first and found it difficult to learn.
Linking existing databases works like a charm. It has a plethora of data visualization methods which is extremely professional and helpful for users to gain valuable insights.
What is even more annoying is that it also takes several minutes to cancel a query. I really don't understand how it can take that long just to cancel a query.
One of Tableau's greatest advantages is the ability to connect to many different data sources and combine them into one nice dashboard where users can find the necessary information.
Tableau can be extremely painful to set up, especially if you are setting it up in your own cloud or on-prem.
You can see an overview of your data as soon as you upload them and you have many fantastic options to visualize your data for better interpretation.
It is easy to get started and there is a ton of free training available. The pool of users is great and the community is very helpful to new and existing users.
When all is set after implementation, the dashboards actually look really good and are of beautiful designs.
I really like what Tableau provides as a service, and it's a really good data processing alternative that I would highly recommend.
Overall is this a very user friendly software with a ton of amazing features.
It's a great product if you can afford it, it has a lot of data connections, Unlimited data connectors , Live and in-memory data, great dashboards, Drag-and-drop integration.
This is an extremely budget friendly professional tool that is perfect for organizing undergoing a digital analytical transformation.
The design aspect is good and easy to refresh and upload data. I like how there's a community form to ask questions.
Tableau is a very widely used visualization software with a good population of business user having familiarity. It is easy to use and integrates well with most of the data sources.
Overall, Tableau is worth the money if you are looking to bridge the gap between project performance and data analytics.
Hotjar is reliable and is the best at what it does. There are other options to help record app sessions, but HotJar continues to do what it does best.
This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm his actions right then and there, only after a few hours.
UX plays a very important role for performance marketing and Hotjar is a brilliant tool which helps in collecting user behaviour data to do analysis and take corrective measures.
I was unsatisfied with other Heatmapping and recording software.
This is a fantastic way to understand how users are engaging with your site. I am a big fan of Hotjar and the approach to marketing insights.
Session recordings could have more filtering options and auto detection of rage clicks and ux issues. Unfortunately this tool can slow down your page load.
Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support.
There was no integration available to our existing CRM or email platform that would feed all the data and analytics Hotjar was collecting into our system.
I would like to recommend Hotjar to anyone as it is so simple to use and the return on investment is also quite impressive.
Hotjar is a great heatmapping software that is easy to install, has great features, and a reasonable price point.
It gives me complete vision what my visitor are doing on my website, what is their behaviours that help me to improve that part of website.
Hotjar helps you understand how your users interact with your website. I work at a SaaS and it has been very helpful in improving our UX/UI and also for customer support related tasks.
Surveys were also helpful in finding out where our visitors were coming from. We placed them in our most popular pages for feedback.
Hotjar is a great tool for researching user behavior on websites. It is definitely invaluable in the ux development process of any good website.
Really cool tool to help you evaluate where users go when on your site. The software is intuitive and has nice reporting.
The integration with the website is smooth and the surveys created have a good response rate. Their reporting tool is also solid and provide actionable insights for UX and product improvements.
Easy to integrate, easy to control access, and the functionality to set up recordings based on certain conditions is helpful.
That it's simple and easy to use, implementation literally takes a minute. The great thing is that you have so many tools in one place, heatmaps, recordings, surveys and more.
Hotjar is reliable and is the best at what it does. There are other options to help record app sessions, but HotJar continues to do what it does best.
This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm his actions right then and there, only after a few hours.
UX plays a very important role for performance marketing and Hotjar is a brilliant tool which helps in collecting user behaviour data to do analysis and take corrective measures.
I was unsatisfied with other Heatmapping and recording software.
This is a fantastic way to understand how users are engaging with your site. I am a big fan of Hotjar and the approach to marketing insights.
Session recordings could have more filtering options and auto detection of rage clicks and ux issues. Unfortunately this tool can slow down your page load.
Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support.
There was no integration available to our existing CRM or email platform that would feed all the data and analytics Hotjar was collecting into our system.
I would like to recommend Hotjar to anyone as it is so simple to use and the return on investment is also quite impressive.
Hotjar is a great heatmapping software that is easy to install, has great features, and a reasonable price point.
It gives me complete vision what my visitor are doing on my website, what is their behaviours that help me to improve that part of website.
Hotjar helps you understand how your users interact with your website. I work at a SaaS and it has been very helpful in improving our UX/UI and also for customer support related tasks.
Surveys were also helpful in finding out where our visitors were coming from. We placed them in our most popular pages for feedback.
Hotjar is a great tool for researching user behavior on websites. It is definitely invaluable in the ux development process of any good website.
Really cool tool to help you evaluate where users go when on your site. The software is intuitive and has nice reporting.
The integration with the website is smooth and the surveys created have a good response rate. Their reporting tool is also solid and provide actionable insights for UX and product improvements.
Easy to integrate, easy to control access, and the functionality to set up recordings based on certain conditions is helpful.
That it's simple and easy to use, implementation literally takes a minute. The great thing is that you have so many tools in one place, heatmaps, recordings, surveys and more.
Hotjar is reliable and is the best at what it does. There are other options to help record app sessions, but HotJar continues to do what it does best.
This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm his actions right then and there, only after a few hours.
UX plays a very important role for performance marketing and Hotjar is a brilliant tool which helps in collecting user behaviour data to do analysis and take corrective measures.
I was unsatisfied with other Heatmapping and recording software.
This is a fantastic way to understand how users are engaging with your site. I am a big fan of Hotjar and the approach to marketing insights.
Session recordings could have more filtering options and auto detection of rage clicks and ux issues. Unfortunately this tool can slow down your page load.
Love using pools - you will be surprised how good it works if you ask the right question in the right time. Very responsive and professional customer support.
There was no integration available to our existing CRM or email platform that would feed all the data and analytics Hotjar was collecting into our system.
I would like to recommend Hotjar to anyone as it is so simple to use and the return on investment is also quite impressive.
Hotjar is a great heatmapping software that is easy to install, has great features, and a reasonable price point.
It gives me complete vision what my visitor are doing on my website, what is their behaviours that help me to improve that part of website.
Hotjar helps you understand how your users interact with your website. I work at a SaaS and it has been very helpful in improving our UX/UI and also for customer support related tasks.
Surveys were also helpful in finding out where our visitors were coming from. We placed them in our most popular pages for feedback.
Hotjar is a great tool for researching user behavior on websites. It is definitely invaluable in the ux development process of any good website.
Really cool tool to help you evaluate where users go when on your site. The software is intuitive and has nice reporting.
The integration with the website is smooth and the surveys created have a good response rate. Their reporting tool is also solid and provide actionable insights for UX and product improvements.
Easy to integrate, easy to control access, and the functionality to set up recordings based on certain conditions is helpful.
That it's simple and easy to use, implementation literally takes a minute. The great thing is that you have so many tools in one place, heatmaps, recordings, surveys and more.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Overall my experience was great, and now they are integrating with even more important software, so it’s getting even better.
I received this response after I emailed them on the 22 to cancel my subscription (you can’t manually do it yourself) and they acknowledged my email but charged me anyway.
For the moment I liked it and I found it very useful, it is a tool you need to have in your work to provide a better service, it is very good.
InstaPage got too greedy and may be conducting bad business practice.
The builder is super easy to learn, the integration with WordPress is seamless, and the ability to duplicate pages for scale and to collaborate with your team and/or clients is industry-leading.
After awhile Instagram gets boring it needs something to bring some light to it.
Awesome job, and I can see many Romanians in the Customer Service Department, I am Romanian as well, and all I can say , Good Job Guys. And thank you for an awesome product such as Instapage.
You have 24 hours after payment is made to claim back your refund. If you didn’t notice then they keep your money and refuse to refund you because of their “policy.
The pricing is very fair and the flexibility and ease of use is better than almost all other similar tools I've worked with before.
Especially the support team is helpful with all my challenges. Together we will make landing pages awesome.
Instapage allows for our team to quickly and beautifully set up landing pages or mini-sites without having to get our developer involved. That alone is a huge win.
I liked how easy it was to customize a layout. I thought the layouts were clean and looked very professional.
I recommend Instapage to all my clients and anyone I know looking for a cost effective, powerful landing page tool.
Software is easy to use, easy to set up, nice blocks and features, simple and speed optimization applied.
I recommend it 100% for those people who are starting to manage their company.
It's hard to pick one thing that I like most about Instapage, because there are just so many great features. They have fantastic integrations with so many other platforms.
We use it to develop our landing pages. Ease of use and simple with enough functionalities.
Instapage's page builder is flexible and powerful.
Overall my experience was great, and now they are integrating with even more important software, so it’s getting even better.
I received this response after I emailed them on the 22 to cancel my subscription (you can’t manually do it yourself) and they acknowledged my email but charged me anyway.
For the moment I liked it and I found it very useful, it is a tool you need to have in your work to provide a better service, it is very good.
InstaPage got too greedy and may be conducting bad business practice.
The builder is super easy to learn, the integration with WordPress is seamless, and the ability to duplicate pages for scale and to collaborate with your team and/or clients is industry-leading.
After awhile Instagram gets boring it needs something to bring some light to it.
Awesome job, and I can see many Romanians in the Customer Service Department, I am Romanian as well, and all I can say , Good Job Guys. And thank you for an awesome product such as Instapage.
You have 24 hours after payment is made to claim back your refund. If you didn’t notice then they keep your money and refuse to refund you because of their “policy.
The pricing is very fair and the flexibility and ease of use is better than almost all other similar tools I've worked with before.
Especially the support team is helpful with all my challenges. Together we will make landing pages awesome.
Instapage allows for our team to quickly and beautifully set up landing pages or mini-sites without having to get our developer involved. That alone is a huge win.
I liked how easy it was to customize a layout. I thought the layouts were clean and looked very professional.
I recommend Instapage to all my clients and anyone I know looking for a cost effective, powerful landing page tool.
Software is easy to use, easy to set up, nice blocks and features, simple and speed optimization applied.
I recommend it 100% for those people who are starting to manage their company.
It's hard to pick one thing that I like most about Instapage, because there are just so many great features. They have fantastic integrations with so many other platforms.
We use it to develop our landing pages. Ease of use and simple with enough functionalities.
Instapage's page builder is flexible and powerful.
Overall my experience was great, and now they are integrating with even more important software, so it’s getting even better.
I received this response after I emailed them on the 22 to cancel my subscription (you can’t manually do it yourself) and they acknowledged my email but charged me anyway.
For the moment I liked it and I found it very useful, it is a tool you need to have in your work to provide a better service, it is very good.
InstaPage got too greedy and may be conducting bad business practice.
The builder is super easy to learn, the integration with WordPress is seamless, and the ability to duplicate pages for scale and to collaborate with your team and/or clients is industry-leading.
After awhile Instagram gets boring it needs something to bring some light to it.
Awesome job, and I can see many Romanians in the Customer Service Department, I am Romanian as well, and all I can say , Good Job Guys. And thank you for an awesome product such as Instapage.
You have 24 hours after payment is made to claim back your refund. If you didn’t notice then they keep your money and refuse to refund you because of their “policy.
The pricing is very fair and the flexibility and ease of use is better than almost all other similar tools I've worked with before.
Especially the support team is helpful with all my challenges. Together we will make landing pages awesome.
Instapage allows for our team to quickly and beautifully set up landing pages or mini-sites without having to get our developer involved. That alone is a huge win.
I liked how easy it was to customize a layout. I thought the layouts were clean and looked very professional.
I recommend Instapage to all my clients and anyone I know looking for a cost effective, powerful landing page tool.
Software is easy to use, easy to set up, nice blocks and features, simple and speed optimization applied.
I recommend it 100% for those people who are starting to manage their company.
It's hard to pick one thing that I like most about Instapage, because there are just so many great features. They have fantastic integrations with so many other platforms.
We use it to develop our landing pages. Ease of use and simple with enough functionalities.
Instapage's page builder is flexible and powerful.
This software has the best support chat ever. They are very knowledgeable and helpful in trying to help in whatever situation you find yourself in.
Small errors are hard to troubleshoot and result in not using the dashboard much. No SQL CLI makes it disappointing for power users.
The best thing about looker is that it is user friendly and it is easy to understand and operate.
I tried this product out a while back and was very dissatisfied.
Overall the experience with Looker has been good and the data analyst who use it are happy.
Sometimes it lags when using big data sets, so it takes some time to render the complete report. When building a report dimensions search also get some lag.
For your developers, the customer service is superior. They also do a great job reaching out to your primary users.
As an admin user of this software i sometimes find it that there is a lack of aggregating options when i query for certain through Looker.
Looker has one of the best user interface on market very easy to use and in my organisation it very useful because it saves time and costs of training.
They have a fantastic team and a great product to back it up. They solve a key business problem for us.
I love that looker can create complex charts, graphs and tables to help me visualize my numbers over time. I use it to track my individual results and how they compare to my colleagues.
Looker is currently the best data visualization tool out there for those that are on a budget. That is because Looker is free to use.
I really enjoy the level of customization it allows (different type of charts, tables, etc.) as well as how easy it is to share it with your team.
Looker is one very useful business intelligence software. Data presented by looker are very robust and detailed.
Looker's real strength is in its ability to model data.
The LookML layer makes things easy to scale. The API and interfaces into other software such as Google Sheets as well as functions like email schedules allow opening up data much easier.
Ease of use by our users - very intutive. Integration with our big data platform and databases.
Great tool for building customized dashboard and KPI tracking reports.
This software has the best support chat ever. They are very knowledgeable and helpful in trying to help in whatever situation you find yourself in.
Small errors are hard to troubleshoot and result in not using the dashboard much. No SQL CLI makes it disappointing for power users.
The best thing about looker is that it is user friendly and it is easy to understand and operate.
I tried this product out a while back and was very dissatisfied.
Overall the experience with Looker has been good and the data analyst who use it are happy.
Sometimes it lags when using big data sets, so it takes some time to render the complete report. When building a report dimensions search also get some lag.
For your developers, the customer service is superior. They also do a great job reaching out to your primary users.
As an admin user of this software i sometimes find it that there is a lack of aggregating options when i query for certain through Looker.
Looker has one of the best user interface on market very easy to use and in my organisation it very useful because it saves time and costs of training.
They have a fantastic team and a great product to back it up. They solve a key business problem for us.
I love that looker can create complex charts, graphs and tables to help me visualize my numbers over time. I use it to track my individual results and how they compare to my colleagues.
Looker is currently the best data visualization tool out there for those that are on a budget. That is because Looker is free to use.
I really enjoy the level of customization it allows (different type of charts, tables, etc.) as well as how easy it is to share it with your team.
Looker is one very useful business intelligence software. Data presented by looker are very robust and detailed.
Looker's real strength is in its ability to model data.
The LookML layer makes things easy to scale. The API and interfaces into other software such as Google Sheets as well as functions like email schedules allow opening up data much easier.
Ease of use by our users - very intutive. Integration with our big data platform and databases.
Great tool for building customized dashboard and KPI tracking reports.
This software has the best support chat ever. They are very knowledgeable and helpful in trying to help in whatever situation you find yourself in.
Small errors are hard to troubleshoot and result in not using the dashboard much. No SQL CLI makes it disappointing for power users.
The best thing about looker is that it is user friendly and it is easy to understand and operate.
I tried this product out a while back and was very dissatisfied.
Overall the experience with Looker has been good and the data analyst who use it are happy.
Sometimes it lags when using big data sets, so it takes some time to render the complete report. When building a report dimensions search also get some lag.
For your developers, the customer service is superior. They also do a great job reaching out to your primary users.
As an admin user of this software i sometimes find it that there is a lack of aggregating options when i query for certain through Looker.
Looker has one of the best user interface on market very easy to use and in my organisation it very useful because it saves time and costs of training.
They have a fantastic team and a great product to back it up. They solve a key business problem for us.
I love that looker can create complex charts, graphs and tables to help me visualize my numbers over time. I use it to track my individual results and how they compare to my colleagues.
Looker is currently the best data visualization tool out there for those that are on a budget. That is because Looker is free to use.
I really enjoy the level of customization it allows (different type of charts, tables, etc.) as well as how easy it is to share it with your team.
Looker is one very useful business intelligence software. Data presented by looker are very robust and detailed.
Looker's real strength is in its ability to model data.
The LookML layer makes things easy to scale. The API and interfaces into other software such as Google Sheets as well as functions like email schedules allow opening up data much easier.
Ease of use by our users - very intutive. Integration with our big data platform and databases.
Great tool for building customized dashboard and KPI tracking reports.
The team is super flexible and supportive and speaks with us like a good friend who happens to be very knowledgeable about CX Analytics.
Issues around bugs found across the platform. Not show stoppers but can be frustrating when using day-to-day.
The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.
As an A/B test specialist, we may have some difficulty looking at tests which are no longer on the site, however we are discussing this currently with the team.
This product has been a great resource for our team so far. The onboarding was simple and the help center and training sessions have been a great resource in learning all the platform has to offer.
Theres noting so far that I don't like about content square.
Very powerful visual representations of data - making it clear, easy to interpret and impactful. Responsive and engaged customer support team.
Some of the different areas within the tool can be inconsistent in layout/functionality which confuses users.
Being able to see directly how every element of any page affects the customer journey is just amazing useful in making key strategic UX decisions.
Overall, i love the platform. Its easy to use and when I am curious about finding specific metrics, i am always able to get them quickly and efficiently.
Overall very happy with the product and support given to us. Improving business performance across all Samsung product categories and provide optimisation strategies.
Content Square off great support, and are always looking to improve their offerings.
I mostly use the zoning analysis and session replay. The CS Live Chrome Extension is very handy and is a great solution for stakeholders and team members to find quick answers to their questions.
Gives a whole new dimension on the "why" behind the winners and losers of A/B tests. Really caring and responsive customer support team as well.
Content Square is very easy to use. I find it most useful to dig a little deeper when looking into results for experiments.
Very easy to quantify you GAINS in money. Empowering the business team to test hypothesis quickky, without IT.
Ability to integrate with AB testing tools also helps us provide additional insights as to why a test version performed well or poorly.
Furthermore, thanks to the "Impact quantification" module, it is possible to evaluate the impact of certain user behaviors and plan actions based on the estimated revenue.
The team is super flexible and supportive and speaks with us like a good friend who happens to be very knowledgeable about CX Analytics.
Issues around bugs found across the platform. Not show stoppers but can be frustrating when using day-to-day.
The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.
As an A/B test specialist, we may have some difficulty looking at tests which are no longer on the site, however we are discussing this currently with the team.
This product has been a great resource for our team so far. The onboarding was simple and the help center and training sessions have been a great resource in learning all the platform has to offer.
Theres noting so far that I don't like about content square.
Very powerful visual representations of data - making it clear, easy to interpret and impactful. Responsive and engaged customer support team.
Some of the different areas within the tool can be inconsistent in layout/functionality which confuses users.
Being able to see directly how every element of any page affects the customer journey is just amazing useful in making key strategic UX decisions.
Overall, i love the platform. Its easy to use and when I am curious about finding specific metrics, i am always able to get them quickly and efficiently.
Overall very happy with the product and support given to us. Improving business performance across all Samsung product categories and provide optimisation strategies.
Content Square off great support, and are always looking to improve their offerings.
I mostly use the zoning analysis and session replay. The CS Live Chrome Extension is very handy and is a great solution for stakeholders and team members to find quick answers to their questions.
Gives a whole new dimension on the "why" behind the winners and losers of A/B tests. Really caring and responsive customer support team as well.
Content Square is very easy to use. I find it most useful to dig a little deeper when looking into results for experiments.
Very easy to quantify you GAINS in money. Empowering the business team to test hypothesis quickky, without IT.
Ability to integrate with AB testing tools also helps us provide additional insights as to why a test version performed well or poorly.
Furthermore, thanks to the "Impact quantification" module, it is possible to evaluate the impact of certain user behaviors and plan actions based on the estimated revenue.
The team is super flexible and supportive and speaks with us like a good friend who happens to be very knowledgeable about CX Analytics.
Issues around bugs found across the platform. Not show stoppers but can be frustrating when using day-to-day.
The support from Content Square in implementing the software was fantastic, not only was the technical integration seamless, but the training and aftercare has been second to none.
As an A/B test specialist, we may have some difficulty looking at tests which are no longer on the site, however we are discussing this currently with the team.
This product has been a great resource for our team so far. The onboarding was simple and the help center and training sessions have been a great resource in learning all the platform has to offer.
Theres noting so far that I don't like about content square.
Very powerful visual representations of data - making it clear, easy to interpret and impactful. Responsive and engaged customer support team.
Some of the different areas within the tool can be inconsistent in layout/functionality which confuses users.
Being able to see directly how every element of any page affects the customer journey is just amazing useful in making key strategic UX decisions.
Overall, i love the platform. Its easy to use and when I am curious about finding specific metrics, i am always able to get them quickly and efficiently.
Overall very happy with the product and support given to us. Improving business performance across all Samsung product categories and provide optimisation strategies.
Content Square off great support, and are always looking to improve their offerings.
I mostly use the zoning analysis and session replay. The CS Live Chrome Extension is very handy and is a great solution for stakeholders and team members to find quick answers to their questions.
Gives a whole new dimension on the "why" behind the winners and losers of A/B tests. Really caring and responsive customer support team as well.
Content Square is very easy to use. I find it most useful to dig a little deeper when looking into results for experiments.
Very easy to quantify you GAINS in money. Empowering the business team to test hypothesis quickky, without IT.
Ability to integrate with AB testing tools also helps us provide additional insights as to why a test version performed well or poorly.
Furthermore, thanks to the "Impact quantification" module, it is possible to evaluate the impact of certain user behaviors and plan actions based on the estimated revenue.
Ease of use - creating a map takes just minutes. We also share maps within our team, but having the ability to share a map with a non-license holder is a nice perk.
There is no way to delete old maps created by people no longer with the company so we have clutter and mess making it very difficult to find the map we need.
The price was very good for the product capabilities and the fact that the support was so good made the value amazing. Most companies would invoice you for the consulting or training.
It is internet based and you are uploading your data to a web site, so I get a little nervous about our data being hacked. We removed names and just left ID numbers to get around this issue.
The customer service is outstanding as they are very responsive and eager to help with any issues you have.
If I have to use the functions I listed on the Cons, it could sometimes be disappointing.
The quality of the graphics and maps are amazing. All the maps that I have created are very accurate.
Limits on how many stops you can have on any one route.
What I like most about Map Business Online is how easy it is to use. And should you run into any issue, they have the BEST CUSTOMER SERVICE.
This helps me communicate with team members about zip codes -- as pay rates vary by location. It's super powerful--lots of integrations, huge help sections, lots of integrations.
I found this product easy to use and it fulfilled my needs. I had to put together a presentation and this worked great.
Creating a territory is quick and easy. Fair price for all of the great features.
The program was great to use and an easy implementation.
I've been asked in the past what program we use to display our clients and I happy respond MapBusinessOnline.
This software helps our company increase productivity.
I tried it and I did enjoy it while I used it. It was intuitive and integrated well with our software.
This allows us to keep track of factories and map our spend with each - this allows us to better pick new factories when it comes to consolidating freight with eachother.
The ability to add by zip code. In our business, we judge by demographics on what areas to promote to.
Ease of use - creating a map takes just minutes. We also share maps within our team, but having the ability to share a map with a non-license holder is a nice perk.
There is no way to delete old maps created by people no longer with the company so we have clutter and mess making it very difficult to find the map we need.
The price was very good for the product capabilities and the fact that the support was so good made the value amazing. Most companies would invoice you for the consulting or training.
It is internet based and you are uploading your data to a web site, so I get a little nervous about our data being hacked. We removed names and just left ID numbers to get around this issue.
The customer service is outstanding as they are very responsive and eager to help with any issues you have.
If I have to use the functions I listed on the Cons, it could sometimes be disappointing.
The quality of the graphics and maps are amazing. All the maps that I have created are very accurate.
Limits on how many stops you can have on any one route.
What I like most about Map Business Online is how easy it is to use. And should you run into any issue, they have the BEST CUSTOMER SERVICE.
This helps me communicate with team members about zip codes -- as pay rates vary by location. It's super powerful--lots of integrations, huge help sections, lots of integrations.
I found this product easy to use and it fulfilled my needs. I had to put together a presentation and this worked great.
Creating a territory is quick and easy. Fair price for all of the great features.
The program was great to use and an easy implementation.
I've been asked in the past what program we use to display our clients and I happy respond MapBusinessOnline.
This software helps our company increase productivity.
I tried it and I did enjoy it while I used it. It was intuitive and integrated well with our software.
This allows us to keep track of factories and map our spend with each - this allows us to better pick new factories when it comes to consolidating freight with eachother.
The ability to add by zip code. In our business, we judge by demographics on what areas to promote to.
Ease of use - creating a map takes just minutes. We also share maps within our team, but having the ability to share a map with a non-license holder is a nice perk.
There is no way to delete old maps created by people no longer with the company so we have clutter and mess making it very difficult to find the map we need.
The price was very good for the product capabilities and the fact that the support was so good made the value amazing. Most companies would invoice you for the consulting or training.
It is internet based and you are uploading your data to a web site, so I get a little nervous about our data being hacked. We removed names and just left ID numbers to get around this issue.
The customer service is outstanding as they are very responsive and eager to help with any issues you have.
If I have to use the functions I listed on the Cons, it could sometimes be disappointing.
The quality of the graphics and maps are amazing. All the maps that I have created are very accurate.
Limits on how many stops you can have on any one route.
What I like most about Map Business Online is how easy it is to use. And should you run into any issue, they have the BEST CUSTOMER SERVICE.
This helps me communicate with team members about zip codes -- as pay rates vary by location. It's super powerful--lots of integrations, huge help sections, lots of integrations.
I found this product easy to use and it fulfilled my needs. I had to put together a presentation and this worked great.
Creating a territory is quick and easy. Fair price for all of the great features.
The program was great to use and an easy implementation.
I've been asked in the past what program we use to display our clients and I happy respond MapBusinessOnline.
This software helps our company increase productivity.
I tried it and I did enjoy it while I used it. It was intuitive and integrated well with our software.
This allows us to keep track of factories and map our spend with each - this allows us to better pick new factories when it comes to consolidating freight with eachother.
The ability to add by zip code. In our business, we judge by demographics on what areas to promote to.
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.
I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
Will pay more than you get. Data will disappear any day, Application filters don't work.
Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.
Heatmaps also does not show % clicks on map, so missing some crucial analytical data.
Seeing what costumers do on my website is like viewing my business from their point of view. It is amazing how much I can get out with this software.
The only negative - free version has limited options.
I love the simple installation to wordpress and the intuitive session recording dashboard. I really appreciate the free trial which is based off number of recordings.
I liked the simple free plan as a good way to get integrated into the platform. The dashboard is intuitive enough and the recording feature provides the data i am after.
Really good tool to use that gives good insights - does what it does well.
The customer support for free version was excellent. They helped me even in the free plan.
Its so easy to install, works great, shows exactly how someone interacts with an app, and provides easy filters to see what you need.
We trialled the free version and then moved to paid subscription, awesome bit of kit.
Smartlook has a clean UI and it's easy to set up.
Smartlook is very easy to integrate in multiple ways and Easy to use.
And last but not least, the support team at Smartlook was AMAZING. Our product uses a few layout attributes that the Smartlook recorder wasn't capturing correctly at first.
Smartlook is easy to use. I was able to quickly set up a heatmap and see results.
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.
I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
Will pay more than you get. Data will disappear any day, Application filters don't work.
Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.
Heatmaps also does not show % clicks on map, so missing some crucial analytical data.
Seeing what costumers do on my website is like viewing my business from their point of view. It is amazing how much I can get out with this software.
The only negative - free version has limited options.
I love the simple installation to wordpress and the intuitive session recording dashboard. I really appreciate the free trial which is based off number of recordings.
I liked the simple free plan as a good way to get integrated into the platform. The dashboard is intuitive enough and the recording feature provides the data i am after.
Really good tool to use that gives good insights - does what it does well.
The customer support for free version was excellent. They helped me even in the free plan.
Its so easy to install, works great, shows exactly how someone interacts with an app, and provides easy filters to see what you need.
We trialled the free version and then moved to paid subscription, awesome bit of kit.
Smartlook has a clean UI and it's easy to set up.
Smartlook is very easy to integrate in multiple ways and Easy to use.
And last but not least, the support team at Smartlook was AMAZING. Our product uses a few layout attributes that the Smartlook recorder wasn't capturing correctly at first.
Smartlook is easy to use. I was able to quickly set up a heatmap and see results.
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.
I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
Will pay more than you get. Data will disappear any day, Application filters don't work.
Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.
Heatmaps also does not show % clicks on map, so missing some crucial analytical data.
Seeing what costumers do on my website is like viewing my business from their point of view. It is amazing how much I can get out with this software.
The only negative - free version has limited options.
I love the simple installation to wordpress and the intuitive session recording dashboard. I really appreciate the free trial which is based off number of recordings.
I liked the simple free plan as a good way to get integrated into the platform. The dashboard is intuitive enough and the recording feature provides the data i am after.
Really good tool to use that gives good insights - does what it does well.
The customer support for free version was excellent. They helped me even in the free plan.
Its so easy to install, works great, shows exactly how someone interacts with an app, and provides easy filters to see what you need.
We trialled the free version and then moved to paid subscription, awesome bit of kit.
Smartlook has a clean UI and it's easy to set up.
Smartlook is very easy to integrate in multiple ways and Easy to use.
And last but not least, the support team at Smartlook was AMAZING. Our product uses a few layout attributes that the Smartlook recorder wasn't capturing correctly at first.
Smartlook is easy to use. I was able to quickly set up a heatmap and see results.
I liked the simplicity of the reporting you get with Mouseflow. It was super easy to instal into our WordPress site and so far has been great to use, highly recommend.
Mouseflow: You're Missing Out If You're Not Using It.
The data I receive from Mouseflow is absolutely invaluable. It's like having cameras set up in my shop to see exactly what my customers are doing and how I can help them better.
Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. Recording is what is outside the iframe, 1 recording is the actual iframe.).
It's a great product and their support team have been a brilliant help too.
Hard to search for the right recording in the user interface.
It is literally one of the best asset that you have for your digital marketing!).
Only a fool can go without MouseFlow, is a must for any web business.
It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients.
The recording and Heatmap tool are great to get information important to know more about the site and experience of the customer.
We are very happy with the tool and couldn't recommend it more.
Super easy to use and install. Great deal for the money.
We use Mouseflow daily and find it good value for money and offer most of the features we would like.
I like the way how mouseflow handles a ton of recordings. I like the user experience.
So far Mousflow has been great for us in reporting our new website design usage heat maps and visit videos. It has been easy to use off the bat.
Integration was easy and online training videos really help you sort through all the data that Mouseflow collects.
Easy to use and helps to understand the UX process.
Integration and use of the product are very easy. The results are a valued resource.
I liked the simplicity of the reporting you get with Mouseflow. It was super easy to instal into our WordPress site and so far has been great to use, highly recommend.
Mouseflow: You're Missing Out If You're Not Using It.
The data I receive from Mouseflow is absolutely invaluable. It's like having cameras set up in my shop to see exactly what my customers are doing and how I can help them better.
Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. Recording is what is outside the iframe, 1 recording is the actual iframe.).
It's a great product and their support team have been a brilliant help too.
Hard to search for the right recording in the user interface.
It is literally one of the best asset that you have for your digital marketing!).
Only a fool can go without MouseFlow, is a must for any web business.
It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients.
The recording and Heatmap tool are great to get information important to know more about the site and experience of the customer.
We are very happy with the tool and couldn't recommend it more.
Super easy to use and install. Great deal for the money.
We use Mouseflow daily and find it good value for money and offer most of the features we would like.
I like the way how mouseflow handles a ton of recordings. I like the user experience.
So far Mousflow has been great for us in reporting our new website design usage heat maps and visit videos. It has been easy to use off the bat.
Integration was easy and online training videos really help you sort through all the data that Mouseflow collects.
Easy to use and helps to understand the UX process.
Integration and use of the product are very easy. The results are a valued resource.
I liked the simplicity of the reporting you get with Mouseflow. It was super easy to instal into our WordPress site and so far has been great to use, highly recommend.
Mouseflow: You're Missing Out If You're Not Using It.
The data I receive from Mouseflow is absolutely invaluable. It's like having cameras set up in my shop to see exactly what my customers are doing and how I can help them better.
Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. Recording is what is outside the iframe, 1 recording is the actual iframe.).
It's a great product and their support team have been a brilliant help too.
Hard to search for the right recording in the user interface.
It is literally one of the best asset that you have for your digital marketing!).
Only a fool can go without MouseFlow, is a must for any web business.
It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients.
The recording and Heatmap tool are great to get information important to know more about the site and experience of the customer.
We are very happy with the tool and couldn't recommend it more.
Super easy to use and install. Great deal for the money.
We use Mouseflow daily and find it good value for money and offer most of the features we would like.
I like the way how mouseflow handles a ton of recordings. I like the user experience.
So far Mousflow has been great for us in reporting our new website design usage heat maps and visit videos. It has been easy to use off the bat.
Integration was easy and online training videos really help you sort through all the data that Mouseflow collects.
Easy to use and helps to understand the UX process.
Integration and use of the product are very easy. The results are a valued resource.
Very good - I am happy we have this solution in our tech stack, we can make the right business decisions based on data. The Glassbox team itself has been very helpful.
When using the Glassbox reports there have been some issue with missing sessions. So we could see the data in our reports but were unable to link to the sessions.
I have to say we are very pleased with the ROI Glassbox has provides us, and helping us provide our customers with a better service.
We need to re-log into the system again. And this can be annoying.
The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website.
We use Glassbox to identify the areas where our customers are encountering a poor or semi level experience and then we can fix it.
The most powerful capability in Glassbox is the ability to view our customer sessions. The replay is very detailed with insights regarding their experience, which allows us to take action.
The main issue we have is an issue of understanding. We sometimes get the message that multiple IPs are accessing data at the same time - and we are not sure what this means.
Have only been using Glassbox for a few days now but love how clean the user interface looks.
Hands down the solution is very easy to use and has great support.
The Glassbox User Interface is very simple and easy to understand, and we can quickly engage with it and accomplish what we need to do.
I like the ability to observe and analyze the internal workings of my application. Its very beneficial in debugging , optimising performance and understanding the user interactions.
Ease of getting the user seasons with all API request and response included is very useful for triaging issues.
I really do like everything about Glassbox. Its easy to use and shows me our customer sessions and where they have issues.
Very good - I am happy we have this solution in our tech stack, we can make the right business decisions based on data. The Glassbox team itself has been very helpful.
When using the Glassbox reports there have been some issue with missing sessions. So we could see the data in our reports but were unable to link to the sessions.
I have to say we are very pleased with the ROI Glassbox has provides us, and helping us provide our customers with a better service.
We need to re-log into the system again. And this can be annoying.
The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website.
We use Glassbox to identify the areas where our customers are encountering a poor or semi level experience and then we can fix it.
The most powerful capability in Glassbox is the ability to view our customer sessions. The replay is very detailed with insights regarding their experience, which allows us to take action.
The main issue we have is an issue of understanding. We sometimes get the message that multiple IPs are accessing data at the same time - and we are not sure what this means.
Have only been using Glassbox for a few days now but love how clean the user interface looks.
Hands down the solution is very easy to use and has great support.
The Glassbox User Interface is very simple and easy to understand, and we can quickly engage with it and accomplish what we need to do.
I like the ability to observe and analyze the internal workings of my application. Its very beneficial in debugging , optimising performance and understanding the user interactions.
Ease of getting the user seasons with all API request and response included is very useful for triaging issues.
I really do like everything about Glassbox. Its easy to use and shows me our customer sessions and where they have issues.
Very good - I am happy we have this solution in our tech stack, we can make the right business decisions based on data. The Glassbox team itself has been very helpful.
When using the Glassbox reports there have been some issue with missing sessions. So we could see the data in our reports but were unable to link to the sessions.
I have to say we are very pleased with the ROI Glassbox has provides us, and helping us provide our customers with a better service.
We need to re-log into the system again. And this can be annoying.
The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website.
We use Glassbox to identify the areas where our customers are encountering a poor or semi level experience and then we can fix it.
The most powerful capability in Glassbox is the ability to view our customer sessions. The replay is very detailed with insights regarding their experience, which allows us to take action.
The main issue we have is an issue of understanding. We sometimes get the message that multiple IPs are accessing data at the same time - and we are not sure what this means.
Have only been using Glassbox for a few days now but love how clean the user interface looks.
Hands down the solution is very easy to use and has great support.
The Glassbox User Interface is very simple and easy to understand, and we can quickly engage with it and accomplish what we need to do.
I like the ability to observe and analyze the internal workings of my application. Its very beneficial in debugging , optimising performance and understanding the user interactions.
Ease of getting the user seasons with all API request and response included is very useful for triaging issues.
I really do like everything about Glassbox. Its easy to use and shows me our customer sessions and where they have issues.
I am extremely please from top to bottom on the opportunities Phonexa has created for my company and the team is superb.
Prior to being on Phonexa, I used to run direct with several networks and be frustrated at the multiple campaigns I would need for this.
He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand.
If there is every anything that is slightly off, they are on it. Nothing in my experience with them so far has affected the functionality of the platform.
Easy to function, use, and manage. If any questions about the particulars regarding the vast options within the analytics, the team is always there to help (Support team is awesome on the tech).
It was a bit of a drag when I first signed up because the setup took a while, however once I was up and running, my leads were completely monetized and I was able to fluidly run lead gen and grow it.
From Ping Tress, Form Building, API set-up, reporting and excellent customer service, and loads of other offerings we make the most of an excellent product.
Its hard to find certain settings in the UI. Repetitive actions when building Min tiers.
Phonexa is easy to use and very customization. I am just starting to learn all the capabilities however the ones I am familiar with are easy to use and important in our day to day.
Helped improve analytical decision making and improved lead ROI within the first month. Well worth the investment, and has changed the way we do business.
Affordable lead distribution software with excellent customer service.
Overall, Phonexa is great to use and provides solid metrics, reporting, support, and functionality.
Overall, Phonexa is helping us to be intelligent about our call routing and monetization.
This has saved us time and money as well as allowed us to shift budgets and help or monetization efforts.
Incredibly Easy to Use and Provides Very Robust Reports.
Any questions or changes are quickly addressed by the tech team, and I feel like there is always "white glove" service at the ready if needed.
Phonexa is definitely all-in-one solution for lead management. Comes with built-in analytics and tracking.
Flexible with integrations and accommodating with any requests.
I am extremely please from top to bottom on the opportunities Phonexa has created for my company and the team is superb.
Prior to being on Phonexa, I used to run direct with several networks and be frustrated at the multiple campaigns I would need for this.
He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand.
If there is every anything that is slightly off, they are on it. Nothing in my experience with them so far has affected the functionality of the platform.
Easy to function, use, and manage. If any questions about the particulars regarding the vast options within the analytics, the team is always there to help (Support team is awesome on the tech).
It was a bit of a drag when I first signed up because the setup took a while, however once I was up and running, my leads were completely monetized and I was able to fluidly run lead gen and grow it.
From Ping Tress, Form Building, API set-up, reporting and excellent customer service, and loads of other offerings we make the most of an excellent product.
Its hard to find certain settings in the UI. Repetitive actions when building Min tiers.
Phonexa is easy to use and very customization. I am just starting to learn all the capabilities however the ones I am familiar with are easy to use and important in our day to day.
Helped improve analytical decision making and improved lead ROI within the first month. Well worth the investment, and has changed the way we do business.
Affordable lead distribution software with excellent customer service.
Overall, Phonexa is great to use and provides solid metrics, reporting, support, and functionality.
Overall, Phonexa is helping us to be intelligent about our call routing and monetization.
This has saved us time and money as well as allowed us to shift budgets and help or monetization efforts.
Incredibly Easy to Use and Provides Very Robust Reports.
Any questions or changes are quickly addressed by the tech team, and I feel like there is always "white glove" service at the ready if needed.
Phonexa is definitely all-in-one solution for lead management. Comes with built-in analytics and tracking.
Flexible with integrations and accommodating with any requests.
I am extremely please from top to bottom on the opportunities Phonexa has created for my company and the team is superb.
Prior to being on Phonexa, I used to run direct with several networks and be frustrated at the multiple campaigns I would need for this.
He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand.
If there is every anything that is slightly off, they are on it. Nothing in my experience with them so far has affected the functionality of the platform.
Easy to function, use, and manage. If any questions about the particulars regarding the vast options within the analytics, the team is always there to help (Support team is awesome on the tech).
It was a bit of a drag when I first signed up because the setup took a while, however once I was up and running, my leads were completely monetized and I was able to fluidly run lead gen and grow it.
From Ping Tress, Form Building, API set-up, reporting and excellent customer service, and loads of other offerings we make the most of an excellent product.
Its hard to find certain settings in the UI. Repetitive actions when building Min tiers.
Phonexa is easy to use and very customization. I am just starting to learn all the capabilities however the ones I am familiar with are easy to use and important in our day to day.
Helped improve analytical decision making and improved lead ROI within the first month. Well worth the investment, and has changed the way we do business.
Affordable lead distribution software with excellent customer service.
Overall, Phonexa is great to use and provides solid metrics, reporting, support, and functionality.
Overall, Phonexa is helping us to be intelligent about our call routing and monetization.
This has saved us time and money as well as allowed us to shift budgets and help or monetization efforts.
Incredibly Easy to Use and Provides Very Robust Reports.
Any questions or changes are quickly addressed by the tech team, and I feel like there is always "white glove" service at the ready if needed.
Phonexa is definitely all-in-one solution for lead management. Comes with built-in analytics and tracking.
Flexible with integrations and accommodating with any requests.
Turning to AMP is absolutely worth it. Now our site loads fast, bounce rates have lowered, is mobile-friendly, consumes data in an optimized manner, enjoys improved SEO, and has a responsive layout.
The thing I struggle with at times is the formatting.
The best thing I like about NotifyVisitors is its complete profile view. We get a good idea of every user.
Even though I faced a few problems in the beginning while understanding the tools of heatmap, it was a piece of cake when my colleague explained everything to me.
So I grabbed PWA builder after many recommendations and trust me when I say that it is very helpful in every level of my professional life. Pwa is fast, engaging, and reliable.
The only con with this tool is that I don’t like its pricing.
The team helped us to understand segmentation, and how this wonderful technique could be used to understand and group our customers. And set up our home page to interest different groups of customers.
The amount of functionality is overwhelmingly high.
My business made a good profit from the combo of NotifyVisitors’ Heatmaps and form analysis.
We were able to identify our visitors’ requirements and segment them into different categories. Not only that, it actually threw light on which products are popular and which are not.
NotifyVisitors guided us to understand Heatmaps and segmentation. We appreciate the efforts of their customer care.
With so many tools I thought that Heatmap would be pretty expensive but the price is affordable. It is nicely built, addresses the issues and resolves my problems quickly and not even time consuming.
It's really cost effective and we don't really have to use an email back and forth. We don't have to depend on the developer to create a preview page.
NotifyVisitors A/B testing tool also lets you carry out multivariate and split-URL testing. It is easy to use and also flexible in that it accommodates human errors.
However, it isn’t as difficult as we perceived it to be. The team is also quite supportive.
We were very well guided by the support team who patiently answered our very basic frequent questions. Hats Off to the NotifyVisitors Support team.
Turning to AMP is absolutely worth it. Now our site loads fast, bounce rates have lowered, is mobile-friendly, consumes data in an optimized manner, enjoys improved SEO, and has a responsive layout.
The thing I struggle with at times is the formatting.
The best thing I like about NotifyVisitors is its complete profile view. We get a good idea of every user.
Even though I faced a few problems in the beginning while understanding the tools of heatmap, it was a piece of cake when my colleague explained everything to me.
So I grabbed PWA builder after many recommendations and trust me when I say that it is very helpful in every level of my professional life. Pwa is fast, engaging, and reliable.
The only con with this tool is that I don’t like its pricing.
The team helped us to understand segmentation, and how this wonderful technique could be used to understand and group our customers. And set up our home page to interest different groups of customers.
The amount of functionality is overwhelmingly high.
My business made a good profit from the combo of NotifyVisitors’ Heatmaps and form analysis.
We were able to identify our visitors’ requirements and segment them into different categories. Not only that, it actually threw light on which products are popular and which are not.
NotifyVisitors guided us to understand Heatmaps and segmentation. We appreciate the efforts of their customer care.
With so many tools I thought that Heatmap would be pretty expensive but the price is affordable. It is nicely built, addresses the issues and resolves my problems quickly and not even time consuming.
It's really cost effective and we don't really have to use an email back and forth. We don't have to depend on the developer to create a preview page.
NotifyVisitors A/B testing tool also lets you carry out multivariate and split-URL testing. It is easy to use and also flexible in that it accommodates human errors.
However, it isn’t as difficult as we perceived it to be. The team is also quite supportive.
We were very well guided by the support team who patiently answered our very basic frequent questions. Hats Off to the NotifyVisitors Support team.
Turning to AMP is absolutely worth it. Now our site loads fast, bounce rates have lowered, is mobile-friendly, consumes data in an optimized manner, enjoys improved SEO, and has a responsive layout.
The thing I struggle with at times is the formatting.
The best thing I like about NotifyVisitors is its complete profile view. We get a good idea of every user.
Even though I faced a few problems in the beginning while understanding the tools of heatmap, it was a piece of cake when my colleague explained everything to me.
So I grabbed PWA builder after many recommendations and trust me when I say that it is very helpful in every level of my professional life. Pwa is fast, engaging, and reliable.
The only con with this tool is that I don’t like its pricing.
The team helped us to understand segmentation, and how this wonderful technique could be used to understand and group our customers. And set up our home page to interest different groups of customers.
The amount of functionality is overwhelmingly high.
My business made a good profit from the combo of NotifyVisitors’ Heatmaps and form analysis.
We were able to identify our visitors’ requirements and segment them into different categories. Not only that, it actually threw light on which products are popular and which are not.
NotifyVisitors guided us to understand Heatmaps and segmentation. We appreciate the efforts of their customer care.
With so many tools I thought that Heatmap would be pretty expensive but the price is affordable. It is nicely built, addresses the issues and resolves my problems quickly and not even time consuming.
It's really cost effective and we don't really have to use an email back and forth. We don't have to depend on the developer to create a preview page.
NotifyVisitors A/B testing tool also lets you carry out multivariate and split-URL testing. It is easy to use and also flexible in that it accommodates human errors.
However, it isn’t as difficult as we perceived it to be. The team is also quite supportive.
We were very well guided by the support team who patiently answered our very basic frequent questions. Hats Off to the NotifyVisitors Support team.
I was totally impressed with how much it could do. It ended up being more horsepower than we needed and more cost than it was worth to is at the time.
I dislike the limitation of real time data. In some cases we are unable to see all of the traffic going to the pages we are observing, it makes collecting data a slower process.
You can start really easy and you can check the results easy. The customer support is also good and they are willing to help.
Occasionally alerts and warning were confusing to the user.
Very easy to use, just copy/paste the script and create the test in the WYSYWYG, and that works. Some special features, like heatmaps, are great too.
Beware of losing Data and Features with No Warning.
It integrates well with many services, the most important for me are MixPanel and Google Analytics. I haven't tried many other A/B testing tools, but I'm very pleased with VWO.
It's very expensive for our agency, which makes it difficult to defend to management.
Their editor is also very powerful and their support was always quick to response and was really helpful.
This experience haver been awesome than could be.
Powerful optimisation with great value for money.
I has been a huge growth area within the business and helped us gain a lot of traction.
It is good value for money. It has an API out so you can push the data into other tools for more detailed analysis.
I like how easy it is to set up a test. It is also easy to see reports.
The BEST part about VWO is how quickly their Customer Service team responds on chat. I can get really quick feedback on an experiment I was planning to launch that same day.
The results it provides are very detailed and helpful.
The program is very user friendly, specifically the visual editor in the A/B testing tool. It makes it easy for people who don't know coding and web dev to create an A/B test.
Easy to use, intuitive solution that makes testing scenarios quick and easy, regardless of technical skill level.
I was totally impressed with how much it could do. It ended up being more horsepower than we needed and more cost than it was worth to is at the time.
I dislike the limitation of real time data. In some cases we are unable to see all of the traffic going to the pages we are observing, it makes collecting data a slower process.
You can start really easy and you can check the results easy. The customer support is also good and they are willing to help.
Occasionally alerts and warning were confusing to the user.
Very easy to use, just copy/paste the script and create the test in the WYSYWYG, and that works. Some special features, like heatmaps, are great too.
Beware of losing Data and Features with No Warning.
It integrates well with many services, the most important for me are MixPanel and Google Analytics. I haven't tried many other A/B testing tools, but I'm very pleased with VWO.
It's very expensive for our agency, which makes it difficult to defend to management.
Their editor is also very powerful and their support was always quick to response and was really helpful.
This experience haver been awesome than could be.
Powerful optimisation with great value for money.
I has been a huge growth area within the business and helped us gain a lot of traction.
It is good value for money. It has an API out so you can push the data into other tools for more detailed analysis.
I like how easy it is to set up a test. It is also easy to see reports.
The BEST part about VWO is how quickly their Customer Service team responds on chat. I can get really quick feedback on an experiment I was planning to launch that same day.
The results it provides are very detailed and helpful.
The program is very user friendly, specifically the visual editor in the A/B testing tool. It makes it easy for people who don't know coding and web dev to create an A/B test.
Easy to use, intuitive solution that makes testing scenarios quick and easy, regardless of technical skill level.
I was totally impressed with how much it could do. It ended up being more horsepower than we needed and more cost than it was worth to is at the time.
I dislike the limitation of real time data. In some cases we are unable to see all of the traffic going to the pages we are observing, it makes collecting data a slower process.
You can start really easy and you can check the results easy. The customer support is also good and they are willing to help.
Occasionally alerts and warning were confusing to the user.
Very easy to use, just copy/paste the script and create the test in the WYSYWYG, and that works. Some special features, like heatmaps, are great too.
Beware of losing Data and Features with No Warning.
It integrates well with many services, the most important for me are MixPanel and Google Analytics. I haven't tried many other A/B testing tools, but I'm very pleased with VWO.
It's very expensive for our agency, which makes it difficult to defend to management.
Their editor is also very powerful and their support was always quick to response and was really helpful.
This experience haver been awesome than could be.
Powerful optimisation with great value for money.
I has been a huge growth area within the business and helped us gain a lot of traction.
It is good value for money. It has an API out so you can push the data into other tools for more detailed analysis.
I like how easy it is to set up a test. It is also easy to see reports.
The BEST part about VWO is how quickly their Customer Service team responds on chat. I can get really quick feedback on an experiment I was planning to launch that same day.
The results it provides are very detailed and helpful.
The program is very user friendly, specifically the visual editor in the A/B testing tool. It makes it easy for people who don't know coding and web dev to create an A/B test.
Easy to use, intuitive solution that makes testing scenarios quick and easy, regardless of technical skill level.
A user and administrator/engineer, and Matomo is by far the best one, in terms of features, ease of use, integration, and tracking, absolutely amazing work by Matomo team, bravo.
What we are still missing is the simple linking option with Google Ads and other PPC ad providers.
Matomo behaved as a quality alternative for content search on our intranet and has met our expectations with an excellent cost-benefit ratio and ease of use.
After using Matomo for over 3 years, there simply is nothing to dislike about it. Any dislike that arises would be purely because of bad hosting or bad configuration.
The platform has been around a long time (formerly Piwik) and has proven to be very reliable. Using the API to create custom reports is also easy and super useful.
Sometimes hard to find some options, the report could have more options.
I really appreciated the ease of installation, both as a solution and also the deployment on my sites. If you have already used competing solutions, the operation is intuitive.
Quite a difficult connection to Google Analytics.
Matomo gives you great inside into your unique visitors and their characteristics. It is great to see, how long visitors remain on the side and what actions they take.
Overall Matomo works great and can be a good supplement or replacement for Google Analytics.
Good experience, you are provided with the code easily and open source, you have all the necessary tools to take advantage of your analytics.
Despite this, Matomo's advanced features and ability to be customized to specific needs make it a powerful tool for those who are willing to invest the time to learn it.
Using Matomo, then piwik, we were able to greatly improve the responsiveness of the website and react to the user experience. It also helps in defining KPIs for our Marketing.
Easy to use, user friendly gui, secure and strong.
It's more clear and better UX. It's open source and you can host it on your own server.
Overall I like to work with matomo. We own the data and the handling is easy enough.
A user and administrator/engineer, and Matomo is by far the best one, in terms of features, ease of use, integration, and tracking, absolutely amazing work by Matomo team, bravo.
What we are still missing is the simple linking option with Google Ads and other PPC ad providers.
Matomo behaved as a quality alternative for content search on our intranet and has met our expectations with an excellent cost-benefit ratio and ease of use.
After using Matomo for over 3 years, there simply is nothing to dislike about it. Any dislike that arises would be purely because of bad hosting or bad configuration.
The platform has been around a long time (formerly Piwik) and has proven to be very reliable. Using the API to create custom reports is also easy and super useful.
Sometimes hard to find some options, the report could have more options.
I really appreciated the ease of installation, both as a solution and also the deployment on my sites. If you have already used competing solutions, the operation is intuitive.
Quite a difficult connection to Google Analytics.
Matomo gives you great inside into your unique visitors and their characteristics. It is great to see, how long visitors remain on the side and what actions they take.
Overall Matomo works great and can be a good supplement or replacement for Google Analytics.
Good experience, you are provided with the code easily and open source, you have all the necessary tools to take advantage of your analytics.
Despite this, Matomo's advanced features and ability to be customized to specific needs make it a powerful tool for those who are willing to invest the time to learn it.
Using Matomo, then piwik, we were able to greatly improve the responsiveness of the website and react to the user experience. It also helps in defining KPIs for our Marketing.
Easy to use, user friendly gui, secure and strong.
It's more clear and better UX. It's open source and you can host it on your own server.
Overall I like to work with matomo. We own the data and the handling is easy enough.
A user and administrator/engineer, and Matomo is by far the best one, in terms of features, ease of use, integration, and tracking, absolutely amazing work by Matomo team, bravo.
What we are still missing is the simple linking option with Google Ads and other PPC ad providers.
Matomo behaved as a quality alternative for content search on our intranet and has met our expectations with an excellent cost-benefit ratio and ease of use.
After using Matomo for over 3 years, there simply is nothing to dislike about it. Any dislike that arises would be purely because of bad hosting or bad configuration.
The platform has been around a long time (formerly Piwik) and has proven to be very reliable. Using the API to create custom reports is also easy and super useful.
Sometimes hard to find some options, the report could have more options.
I really appreciated the ease of installation, both as a solution and also the deployment on my sites. If you have already used competing solutions, the operation is intuitive.
Quite a difficult connection to Google Analytics.
Matomo gives you great inside into your unique visitors and their characteristics. It is great to see, how long visitors remain on the side and what actions they take.
Overall Matomo works great and can be a good supplement or replacement for Google Analytics.
Good experience, you are provided with the code easily and open source, you have all the necessary tools to take advantage of your analytics.
Despite this, Matomo's advanced features and ability to be customized to specific needs make it a powerful tool for those who are willing to invest the time to learn it.
Using Matomo, then piwik, we were able to greatly improve the responsiveness of the website and react to the user experience. It also helps in defining KPIs for our Marketing.
Easy to use, user friendly gui, secure and strong.
It's more clear and better UX. It's open source and you can host it on your own server.
Overall I like to work with matomo. We own the data and the handling is easy enough.
It was easy to use to track scrolling, click rates, and recordings. It is much better than Lucky Orange, but I haven't tried any other competitors.
That's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does.
Really easy to set up and you are ready to go in minutes. The tools it does offer is easy to use, and gives great insights.
Some of the snapshots didn't record any visits or recorded far less visits than the other page variant. Which is a problem, since the traffic was distributed evenly between both page variants.
Great product that helps conversion and allows us to make high impact changes to our website.
Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.
Great product and customer support is fantastic.
I was having difficulty installing Crazy Egg on my Wix site and in less than an hour after submitting my ticket, I was given the opportunity to do a Zoom video conference to have the problem fixed.
Easy to integrate with WordPress themes. Heatmaps feature is the best in its class.
They do a good job of displaying the data captured as the heat map is running and making it easy to understand.
Great Tool with a Team looking to implement features you want.
I liked the simplicity of installation and use.
Generally, I'm very happy with it and find that it works well given the price point.
Great and easy tool to use - if you are only after what they offer, it is great. But you sort of end uo wanting more.
I love the confetti view where I can see where my visitors are clicking and where I might be losing them. Their customer service is also top notch.
It was easy to get started, the integration wasn't too hard either. I like the design and functionality.
Great product but better for the price for a small-mid sized business.
Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website.
It was easy to use to track scrolling, click rates, and recordings. It is much better than Lucky Orange, but I haven't tried any other competitors.
That's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does.
Really easy to set up and you are ready to go in minutes. The tools it does offer is easy to use, and gives great insights.
Some of the snapshots didn't record any visits or recorded far less visits than the other page variant. Which is a problem, since the traffic was distributed evenly between both page variants.
Great product that helps conversion and allows us to make high impact changes to our website.
Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.
Great product and customer support is fantastic.
I was having difficulty installing Crazy Egg on my Wix site and in less than an hour after submitting my ticket, I was given the opportunity to do a Zoom video conference to have the problem fixed.
Easy to integrate with WordPress themes. Heatmaps feature is the best in its class.
They do a good job of displaying the data captured as the heat map is running and making it easy to understand.
Great Tool with a Team looking to implement features you want.
I liked the simplicity of installation and use.
Generally, I'm very happy with it and find that it works well given the price point.
Great and easy tool to use - if you are only after what they offer, it is great. But you sort of end uo wanting more.
I love the confetti view where I can see where my visitors are clicking and where I might be losing them. Their customer service is also top notch.
It was easy to get started, the integration wasn't too hard either. I like the design and functionality.
Great product but better for the price for a small-mid sized business.
Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website.
It was easy to use to track scrolling, click rates, and recordings. It is much better than Lucky Orange, but I haven't tried any other competitors.
That's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does.
Really easy to set up and you are ready to go in minutes. The tools it does offer is easy to use, and gives great insights.
Some of the snapshots didn't record any visits or recorded far less visits than the other page variant. Which is a problem, since the traffic was distributed evenly between both page variants.
Great product that helps conversion and allows us to make high impact changes to our website.
Crazyegg only has heat mapping with very limited visualizations. There are other services out there that provide more information than CrazyEgg.
Great product and customer support is fantastic.
I was having difficulty installing Crazy Egg on my Wix site and in less than an hour after submitting my ticket, I was given the opportunity to do a Zoom video conference to have the problem fixed.
Easy to integrate with WordPress themes. Heatmaps feature is the best in its class.
They do a good job of displaying the data captured as the heat map is running and making it easy to understand.
Great Tool with a Team looking to implement features you want.
I liked the simplicity of installation and use.
Generally, I'm very happy with it and find that it works well given the price point.
Great and easy tool to use - if you are only after what they offer, it is great. But you sort of end uo wanting more.
I love the confetti view where I can see where my visitors are clicking and where I might be losing them. Their customer service is also top notch.
It was easy to get started, the integration wasn't too hard either. I like the design and functionality.
Great product but better for the price for a small-mid sized business.
Crazy Egg does what it needs to, deliver valuable insights through various features to make informed decisions to increase conversion and user experience on your website.
I wish that every company serviced their customers like eSpatial. I reached out to them on multiple projects, they have been very responsive.
A little confusing and I don't like how I can't have the style pane open simultaneously while adjusting other aspects of my map.
Kevin, got straight to the point of my needs and was very helpful while not wasting time on things unimportant to me. He was very responsive and great to deal with.
The database library is a little difficult to navigate.
Great Demo, Easy to learn, extremely powerful, great visualizations, filtering of data, online chat support, Time saver.
It's been difficult finding a mapping software that is as user-friendly and has the amount of features eSpatial has. The customer service is exceptional.
Kevin O'Brien and Shane Lawlor have been amazing to work with and always willing to help. I was able to generate reports that we have been trying to generate for years.
I have searched for mapping software on and off for the last 2 years, always walking away due to software out there that is convoluted and very hard to use. Then I came across eSpatial.
While Espatial's mapping and data visualization platform is outstanding, the biggest differentiator that has made a difference for our projects is their customer support.
ESpatial, in contrast, is intuitive and the maps are easy to follow, so the experience is great for both me as the creator and for our audience.
It's intuitive, with a high level of customization, ease of reporting features, ability to support large data sets, ability to export easily, etc.
I highly recommend the team package and the time savings is well worth the investment.
The support staff at eSpatial have been very helpful, and have gone above & beyond normal customer service. They are really invested in seeing your project be a success.
Powerful product capabilities and even better customer service.
This software was very easy to upload my data points and create a map I needed for a presentation. Would recommend to anyone.
Vs others I've tried it's actually pretty intuitive. Let's put it this way: I just now finished my first un-aided sales comparison mapping for a client.
I wish that every company serviced their customers like eSpatial. I reached out to them on multiple projects, they have been very responsive.
A little confusing and I don't like how I can't have the style pane open simultaneously while adjusting other aspects of my map.
Kevin, got straight to the point of my needs and was very helpful while not wasting time on things unimportant to me. He was very responsive and great to deal with.
The database library is a little difficult to navigate.
Great Demo, Easy to learn, extremely powerful, great visualizations, filtering of data, online chat support, Time saver.
It's been difficult finding a mapping software that is as user-friendly and has the amount of features eSpatial has. The customer service is exceptional.
Kevin O'Brien and Shane Lawlor have been amazing to work with and always willing to help. I was able to generate reports that we have been trying to generate for years.
I have searched for mapping software on and off for the last 2 years, always walking away due to software out there that is convoluted and very hard to use. Then I came across eSpatial.
While Espatial's mapping and data visualization platform is outstanding, the biggest differentiator that has made a difference for our projects is their customer support.
ESpatial, in contrast, is intuitive and the maps are easy to follow, so the experience is great for both me as the creator and for our audience.
It's intuitive, with a high level of customization, ease of reporting features, ability to support large data sets, ability to export easily, etc.
I highly recommend the team package and the time savings is well worth the investment.
The support staff at eSpatial have been very helpful, and have gone above & beyond normal customer service. They are really invested in seeing your project be a success.
Powerful product capabilities and even better customer service.
This software was very easy to upload my data points and create a map I needed for a presentation. Would recommend to anyone.
Vs others I've tried it's actually pretty intuitive. Let's put it this way: I just now finished my first un-aided sales comparison mapping for a client.
I wish that every company serviced their customers like eSpatial. I reached out to them on multiple projects, they have been very responsive.
A little confusing and I don't like how I can't have the style pane open simultaneously while adjusting other aspects of my map.
Kevin, got straight to the point of my needs and was very helpful while not wasting time on things unimportant to me. He was very responsive and great to deal with.
The database library is a little difficult to navigate.
Great Demo, Easy to learn, extremely powerful, great visualizations, filtering of data, online chat support, Time saver.
It's been difficult finding a mapping software that is as user-friendly and has the amount of features eSpatial has. The customer service is exceptional.
Kevin O'Brien and Shane Lawlor have been amazing to work with and always willing to help. I was able to generate reports that we have been trying to generate for years.
I have searched for mapping software on and off for the last 2 years, always walking away due to software out there that is convoluted and very hard to use. Then I came across eSpatial.
While Espatial's mapping and data visualization platform is outstanding, the biggest differentiator that has made a difference for our projects is their customer support.
ESpatial, in contrast, is intuitive and the maps are easy to follow, so the experience is great for both me as the creator and for our audience.
It's intuitive, with a high level of customization, ease of reporting features, ability to support large data sets, ability to export easily, etc.
I highly recommend the team package and the time savings is well worth the investment.
The support staff at eSpatial have been very helpful, and have gone above & beyond normal customer service. They are really invested in seeing your project be a success.
Powerful product capabilities and even better customer service.
This software was very easy to upload my data points and create a map I needed for a presentation. Would recommend to anyone.
Vs others I've tried it's actually pretty intuitive. Let's put it this way: I just now finished my first un-aided sales comparison mapping for a client.
The results displayed are very good graphic display, easy to save and copy graphs other documents. The profiler component of the JMP is very useful to share analysis and reports using web interface.
For example, JMP sometimes fails to recognize the difference between number and a string.
Highly recommend to taking the time to master JMP Statistical Software if there is a real interest in having the best statistical software for your personal or company use.
However, it can be a little overwhelming and difficult to learn at first.
My overall user experience in JMP is good because it provides an interactive Graph Builder function, and the graphs from JMP look better than Minitab.
You have to know a lot about statistics criteria in order to use this software, because you have a lot of options in one experiment. In some occasions this makes difficult a experiment development.
JMP is easy to use for experienced users, and is relatively easy to learn. It is a very comprehensive statistical software.
It provides a lot of different statistical results after each modeling, however, it was not always clear what each one of them means in the instruction. It was hard for me to adjust 3D graphs in JMP.
I love JMP, I have used it for many school projects as well as for work. JMP makes it easy to do analysis on all kinds of statistical distributions.
I use it side-by-side with Minitab 19 and I've found JMP to be far better on some data analysis methods because it does not need external micros installed like Minitab 19 does.
Reports are very interactive and easy to export. Overall, recommended for statisticians.
It is user friendly and able to integrate to our company database which is quite convenience especially when I want to extract real time data to perform some statistical analysis.
I can no longer imagine carrying out scientific investigation without the use of JMP Statistical Software. It has been a blessing to use it.
JMP is an extremely powerful statistical subscription based software package.
The results displayed are very good graphic display, easy to save and copy graphs other documents. The profiler component of the JMP is very useful to share analysis and reports using web interface.
For example, JMP sometimes fails to recognize the difference between number and a string.
Highly recommend to taking the time to master JMP Statistical Software if there is a real interest in having the best statistical software for your personal or company use.
However, it can be a little overwhelming and difficult to learn at first.
My overall user experience in JMP is good because it provides an interactive Graph Builder function, and the graphs from JMP look better than Minitab.
You have to know a lot about statistics criteria in order to use this software, because you have a lot of options in one experiment. In some occasions this makes difficult a experiment development.
JMP is easy to use for experienced users, and is relatively easy to learn. It is a very comprehensive statistical software.
It provides a lot of different statistical results after each modeling, however, it was not always clear what each one of them means in the instruction. It was hard for me to adjust 3D graphs in JMP.
I love JMP, I have used it for many school projects as well as for work. JMP makes it easy to do analysis on all kinds of statistical distributions.
I use it side-by-side with Minitab 19 and I've found JMP to be far better on some data analysis methods because it does not need external micros installed like Minitab 19 does.
Reports are very interactive and easy to export. Overall, recommended for statisticians.
It is user friendly and able to integrate to our company database which is quite convenience especially when I want to extract real time data to perform some statistical analysis.
I can no longer imagine carrying out scientific investigation without the use of JMP Statistical Software. It has been a blessing to use it.
JMP is an extremely powerful statistical subscription based software package.
The results displayed are very good graphic display, easy to save and copy graphs other documents. The profiler component of the JMP is very useful to share analysis and reports using web interface.
For example, JMP sometimes fails to recognize the difference between number and a string.
Highly recommend to taking the time to master JMP Statistical Software if there is a real interest in having the best statistical software for your personal or company use.
However, it can be a little overwhelming and difficult to learn at first.
My overall user experience in JMP is good because it provides an interactive Graph Builder function, and the graphs from JMP look better than Minitab.
You have to know a lot about statistics criteria in order to use this software, because you have a lot of options in one experiment. In some occasions this makes difficult a experiment development.
JMP is easy to use for experienced users, and is relatively easy to learn. It is a very comprehensive statistical software.
It provides a lot of different statistical results after each modeling, however, it was not always clear what each one of them means in the instruction. It was hard for me to adjust 3D graphs in JMP.
I love JMP, I have used it for many school projects as well as for work. JMP makes it easy to do analysis on all kinds of statistical distributions.
I use it side-by-side with Minitab 19 and I've found JMP to be far better on some data analysis methods because it does not need external micros installed like Minitab 19 does.
Reports are very interactive and easy to export. Overall, recommended for statisticians.
It is user friendly and able to integrate to our company database which is quite convenience especially when I want to extract real time data to perform some statistical analysis.
I can no longer imagine carrying out scientific investigation without the use of JMP Statistical Software. It has been a blessing to use it.
JMP is an extremely powerful statistical subscription based software package.
This tool is very dependable and easy to customize, has great visualization and very user friendly interface. It is very good for reporting.
Dealing with SQL queries, and Microsoft Access was difficult, and probably result in an error. Even though the query was 100% correct.
Definetiley a good competitor in this sector, I like the responsive design, mobility and ease of use they have enhanced in this versions I tested.
The UI is clearly dated and is not very pleasing to the eye. Also, it lags in terms of the number of features and functionalities in comparison to the latest offerings in the market.
I started using Microstrategy from day 1 at my job and I loved the ease of being able to drag and drop different data points onto a dossier. That was just so amazing.
The reports may also need to be broken down to requested granularity by business end users.
MicroStrategy is a powerful analytic tool that we use to pull anything from lab data to customer service performance stats. It is customizeable and has a great multitude of functions.
There are a couple things that I don't like about Microstrategy.
It has an immense amount of features, functionality, integrations, and plug-ins that can be used to better analyze data. It also has a strong analytical engine.
Get small bugs that really trouble sometimes. Also, the customer support is not very robust.
I love MicroStrategy's flexibility in providing both interactive visualizations as well as printable reports.
This enables the overall architecture to import/export the data to/from them. The high availability of data connectors is the most helpful feature of the product.
With microstrategy, the final product can be fully trusted and consistent across the board.
I am easily with in a couple of minutes able to put all these different data types into one dossier for easy view and consumption for anyone in my business with a Microstrategy License.
We use Microstrategy to create demonstration dashboards for our our analytics software. They have a fairly robust user community and they are getting better with each iteration.
They now have a compilable version that lets developers hard code the dashboards to work with input software which is nice (although a little pricey for smaller applications).
For a small or medium sized business who does not have time to invest heavily in the infrastructure, I would recommend a "lighter" program.
Microstrategy Enterprise Analytics: A decent BI solution.
This tool is very dependable and easy to customize, has great visualization and very user friendly interface. It is very good for reporting.
Dealing with SQL queries, and Microsoft Access was difficult, and probably result in an error. Even though the query was 100% correct.
Definetiley a good competitor in this sector, I like the responsive design, mobility and ease of use they have enhanced in this versions I tested.
The UI is clearly dated and is not very pleasing to the eye. Also, it lags in terms of the number of features and functionalities in comparison to the latest offerings in the market.
I started using Microstrategy from day 1 at my job and I loved the ease of being able to drag and drop different data points onto a dossier. That was just so amazing.
The reports may also need to be broken down to requested granularity by business end users.
MicroStrategy is a powerful analytic tool that we use to pull anything from lab data to customer service performance stats. It is customizeable and has a great multitude of functions.
There are a couple things that I don't like about Microstrategy.
It has an immense amount of features, functionality, integrations, and plug-ins that can be used to better analyze data. It also has a strong analytical engine.
Get small bugs that really trouble sometimes. Also, the customer support is not very robust.
I love MicroStrategy's flexibility in providing both interactive visualizations as well as printable reports.
This enables the overall architecture to import/export the data to/from them. The high availability of data connectors is the most helpful feature of the product.
With microstrategy, the final product can be fully trusted and consistent across the board.
I am easily with in a couple of minutes able to put all these different data types into one dossier for easy view and consumption for anyone in my business with a Microstrategy License.
We use Microstrategy to create demonstration dashboards for our our analytics software. They have a fairly robust user community and they are getting better with each iteration.
They now have a compilable version that lets developers hard code the dashboards to work with input software which is nice (although a little pricey for smaller applications).
For a small or medium sized business who does not have time to invest heavily in the infrastructure, I would recommend a "lighter" program.
Microstrategy Enterprise Analytics: A decent BI solution.
This tool is very dependable and easy to customize, has great visualization and very user friendly interface. It is very good for reporting.
Dealing with SQL queries, and Microsoft Access was difficult, and probably result in an error. Even though the query was 100% correct.
Definetiley a good competitor in this sector, I like the responsive design, mobility and ease of use they have enhanced in this versions I tested.
The UI is clearly dated and is not very pleasing to the eye. Also, it lags in terms of the number of features and functionalities in comparison to the latest offerings in the market.
I started using Microstrategy from day 1 at my job and I loved the ease of being able to drag and drop different data points onto a dossier. That was just so amazing.
The reports may also need to be broken down to requested granularity by business end users.
MicroStrategy is a powerful analytic tool that we use to pull anything from lab data to customer service performance stats. It is customizeable and has a great multitude of functions.
There are a couple things that I don't like about Microstrategy.
It has an immense amount of features, functionality, integrations, and plug-ins that can be used to better analyze data. It also has a strong analytical engine.
Get small bugs that really trouble sometimes. Also, the customer support is not very robust.
I love MicroStrategy's flexibility in providing both interactive visualizations as well as printable reports.
This enables the overall architecture to import/export the data to/from them. The high availability of data connectors is the most helpful feature of the product.
With microstrategy, the final product can be fully trusted and consistent across the board.
I am easily with in a couple of minutes able to put all these different data types into one dossier for easy view and consumption for anyone in my business with a Microstrategy License.
We use Microstrategy to create demonstration dashboards for our our analytics software. They have a fairly robust user community and they are getting better with each iteration.
They now have a compilable version that lets developers hard code the dashboards to work with input software which is nice (although a little pricey for smaller applications).
For a small or medium sized business who does not have time to invest heavily in the infrastructure, I would recommend a "lighter" program.
Microstrategy Enterprise Analytics: A decent BI solution.
Overall, I love the tool. It has helped me not only improve my websites but also impress my clients with software like this.
I was always bothered that I couldn't get that information for my own startups.
I was really excited when I found Clarity. It's an amazing service that provides heat maps, session recordings, user analytics, and advanced dashboard all in one place.
A problem I encountered was with viewing a heat map of a url with javascript navigation tabs.
I've been using clarity for several months now and am quite pleased with it. The recording function is a great feature to understand how users interact with the website and platform.
One thing I'm missing sometimes data takes time to update.
I think it's integral to our teams success and is an importance peace to what we do.
It is missing a couple of important features, but its hard to say if it'll handle it anyway, such as the domain name for a website.
Google tag manager integration is lifesaver for me. I can set up Clarity without asking developer team. It's also GDPR compliant and provides an advanced dashboard for analytic overview.
What I really liked about the product is the ease of use and how easy it was to implement it in the daily running of my business.
I think it's super easy to use and more responsive compared to Hotjar. I will keep comparing it to Hotjar since I have only experience using the latter.
Microsoft clarity is free of cost and help us to understand the customer behavior though the heatmaps. It is easy to similar to the other heatmap tools and gives us the accurate results.
Easy to use, easy to set up and free so the cost is perfect.
I love the integration with Google Tag Manager, it's fast and reliable.
The best free tool for website heatmaps and session recording.
Great user interface, scroll heat maps are a must.
Overall, I love the tool. It has helped me not only improve my websites but also impress my clients with software like this.
I was always bothered that I couldn't get that information for my own startups.
I was really excited when I found Clarity. It's an amazing service that provides heat maps, session recordings, user analytics, and advanced dashboard all in one place.
A problem I encountered was with viewing a heat map of a url with javascript navigation tabs.
I've been using clarity for several months now and am quite pleased with it. The recording function is a great feature to understand how users interact with the website and platform.
One thing I'm missing sometimes data takes time to update.
I think it's integral to our teams success and is an importance peace to what we do.
It is missing a couple of important features, but its hard to say if it'll handle it anyway, such as the domain name for a website.
Google tag manager integration is lifesaver for me. I can set up Clarity without asking developer team. It's also GDPR compliant and provides an advanced dashboard for analytic overview.
What I really liked about the product is the ease of use and how easy it was to implement it in the daily running of my business.
I think it's super easy to use and more responsive compared to Hotjar. I will keep comparing it to Hotjar since I have only experience using the latter.
Microsoft clarity is free of cost and help us to understand the customer behavior though the heatmaps. It is easy to similar to the other heatmap tools and gives us the accurate results.
Easy to use, easy to set up and free so the cost is perfect.
I love the integration with Google Tag Manager, it's fast and reliable.
The best free tool for website heatmaps and session recording.
Great user interface, scroll heat maps are a must.
Overall, I love the tool. It has helped me not only improve my websites but also impress my clients with software like this.
I was always bothered that I couldn't get that information for my own startups.
I was really excited when I found Clarity. It's an amazing service that provides heat maps, session recordings, user analytics, and advanced dashboard all in one place.
A problem I encountered was with viewing a heat map of a url with javascript navigation tabs.
I've been using clarity for several months now and am quite pleased with it. The recording function is a great feature to understand how users interact with the website and platform.
One thing I'm missing sometimes data takes time to update.
I think it's integral to our teams success and is an importance peace to what we do.
It is missing a couple of important features, but its hard to say if it'll handle it anyway, such as the domain name for a website.
Google tag manager integration is lifesaver for me. I can set up Clarity without asking developer team. It's also GDPR compliant and provides an advanced dashboard for analytic overview.
What I really liked about the product is the ease of use and how easy it was to implement it in the daily running of my business.
I think it's super easy to use and more responsive compared to Hotjar. I will keep comparing it to Hotjar since I have only experience using the latter.
Microsoft clarity is free of cost and help us to understand the customer behavior though the heatmaps. It is easy to similar to the other heatmap tools and gives us the accurate results.
Easy to use, easy to set up and free so the cost is perfect.
I love the integration with Google Tag Manager, it's fast and reliable.
The best free tool for website heatmaps and session recording.
Great user interface, scroll heat maps are a must.
Whole team was amazed first time we tried it out and we purchased it immediately. It super good to see in realtime how users are using our platform and to address bugs.
With most of my team being experienced in other tools, training them to use this was trouble.
The perfect software to use for your developers, designers and support teams to improve your website and app.
Still looking for something to dislike about it.
It's a must have software for Customer Success and Customer Support. It helps me with analytics, finding users' issues and solving them in the shortest possible time.
Maybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM.
Its been really helpful for our team overall in understanding what is going on with the way users interact with our product. I highly recommend using it for product teams.
Probably the aesthetic is the weakest part of this product. I could be much more modern.
Great product, easy to use, helps find issues for our guests.
Super easy to configure, easy to navigate and to view user recordings.
It's been great, support is good, it's easy to use.
Overall I like logrocket alot it sucha a pretty good tool to get thing going.
We’ve had a great experience with LogRocket — we use it every day. It’s easy to navigate and critical to seeing how users interact across our site.
Does an excellent job in recording not only screen activity but network and location information.
Whole team was amazed first time we tried it out and we purchased it immediately. It super good to see in realtime how users are using our platform and to address bugs.
With most of my team being experienced in other tools, training them to use this was trouble.
The perfect software to use for your developers, designers and support teams to improve your website and app.
Still looking for something to dislike about it.
It's a must have software for Customer Success and Customer Support. It helps me with analytics, finding users' issues and solving them in the shortest possible time.
Maybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM.
Its been really helpful for our team overall in understanding what is going on with the way users interact with our product. I highly recommend using it for product teams.
Probably the aesthetic is the weakest part of this product. I could be much more modern.
Great product, easy to use, helps find issues for our guests.
Super easy to configure, easy to navigate and to view user recordings.
It's been great, support is good, it's easy to use.
Overall I like logrocket alot it sucha a pretty good tool to get thing going.
We’ve had a great experience with LogRocket — we use it every day. It’s easy to navigate and critical to seeing how users interact across our site.
Does an excellent job in recording not only screen activity but network and location information.
Whole team was amazed first time we tried it out and we purchased it immediately. It super good to see in realtime how users are using our platform and to address bugs.
With most of my team being experienced in other tools, training them to use this was trouble.
The perfect software to use for your developers, designers and support teams to improve your website and app.
Still looking for something to dislike about it.
It's a must have software for Customer Success and Customer Support. It helps me with analytics, finding users' issues and solving them in the shortest possible time.
Maybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM.
Its been really helpful for our team overall in understanding what is going on with the way users interact with our product. I highly recommend using it for product teams.
Probably the aesthetic is the weakest part of this product. I could be much more modern.
Great product, easy to use, helps find issues for our guests.
Super easy to configure, easy to navigate and to view user recordings.
It's been great, support is good, it's easy to use.
Overall I like logrocket alot it sucha a pretty good tool to get thing going.
We’ve had a great experience with LogRocket — we use it every day. It’s easy to navigate and critical to seeing how users interact across our site.
Does an excellent job in recording not only screen activity but network and location information.
Community support from Mapbox is excellent. They care about good causes, non-profit work, and their official Community team makes a good faith effort to support them.
Getting through the documentation when you're stuck can be difficult.
Mapbox it is very good if you want to produce maps with different tematics and different classifications. Some people uses it to produce architecture maps, which it is very good and oply oused.
The platafor of the software is quite difficult to be undestand. It takes me hours do understand how to classify things.
I love the ability to call to the Open Street Map API and style the maps with the easy tools provided from Mapbox's Studio editor. Mapbox was easy to incorporate into my projects.
Missing most road numbers. Half the terrain doesn't show up.
Mapbox plugin was easy to add to both html code and wordpress sites. It has a nice set of layer styles that all look good.
No real cons to speak of. You really need to be a programmer to work with mapbox though, lay people will find it challenging to implement.
My first option was Google maps, since in my mind they were the 'biggest' but when I found out about mapbox and their capabilities I realized I found the best solution.
I just created a mobile game with there API it was great and easy to implement. It has lots of easy to use features.
It's possible to use this application to create stunning maps without being a programmer, however with some knowledge building of your own you can really achieve some incredible maps.
You change the way they look. The pricing is good to if you need more then the free version offers.
The dashboard is simple, intuitive, and provides a wealth of data and insights that can be used to optimize mapping projects.
The price is fair compared to the competitors and they offer a free-tier so you can start implementing features and only start paying once you grow your usage.
This mapping application is by far the most advanced tool for map development. It literally does whatever your imagination can dream up.
You do not have to go through difficult installation processes like with similar products. It is easy to work, even if you are not from the GIS area or have another career not related to geography.
Mapbox is my go-to source for building knowledge-driven map products usable by a broad and non-technical audience. The Community team ensures I have adequate support and resources to build them.
The restrictions around Google maps plugin to web projects make Mapbox a google alternative. It is a free service that does not require attaching a credit card to use.
Community support from Mapbox is excellent. They care about good causes, non-profit work, and their official Community team makes a good faith effort to support them.
Getting through the documentation when you're stuck can be difficult.
Mapbox it is very good if you want to produce maps with different tematics and different classifications. Some people uses it to produce architecture maps, which it is very good and oply oused.
The platafor of the software is quite difficult to be undestand. It takes me hours do understand how to classify things.
I love the ability to call to the Open Street Map API and style the maps with the easy tools provided from Mapbox's Studio editor. Mapbox was easy to incorporate into my projects.
Missing most road numbers. Half the terrain doesn't show up.
Mapbox plugin was easy to add to both html code and wordpress sites. It has a nice set of layer styles that all look good.
No real cons to speak of. You really need to be a programmer to work with mapbox though, lay people will find it challenging to implement.
My first option was Google maps, since in my mind they were the 'biggest' but when I found out about mapbox and their capabilities I realized I found the best solution.
I just created a mobile game with there API it was great and easy to implement. It has lots of easy to use features.
It's possible to use this application to create stunning maps without being a programmer, however with some knowledge building of your own you can really achieve some incredible maps.
You change the way they look. The pricing is good to if you need more then the free version offers.
The dashboard is simple, intuitive, and provides a wealth of data and insights that can be used to optimize mapping projects.
The price is fair compared to the competitors and they offer a free-tier so you can start implementing features and only start paying once you grow your usage.
This mapping application is by far the most advanced tool for map development. It literally does whatever your imagination can dream up.
You do not have to go through difficult installation processes like with similar products. It is easy to work, even if you are not from the GIS area or have another career not related to geography.
Mapbox is my go-to source for building knowledge-driven map products usable by a broad and non-technical audience. The Community team ensures I have adequate support and resources to build them.
The restrictions around Google maps plugin to web projects make Mapbox a google alternative. It is a free service that does not require attaching a credit card to use.
Community support from Mapbox is excellent. They care about good causes, non-profit work, and their official Community team makes a good faith effort to support them.
Getting through the documentation when you're stuck can be difficult.
Mapbox it is very good if you want to produce maps with different tematics and different classifications. Some people uses it to produce architecture maps, which it is very good and oply oused.
The platafor of the software is quite difficult to be undestand. It takes me hours do understand how to classify things.
I love the ability to call to the Open Street Map API and style the maps with the easy tools provided from Mapbox's Studio editor. Mapbox was easy to incorporate into my projects.
Missing most road numbers. Half the terrain doesn't show up.
Mapbox plugin was easy to add to both html code and wordpress sites. It has a nice set of layer styles that all look good.
No real cons to speak of. You really need to be a programmer to work with mapbox though, lay people will find it challenging to implement.
My first option was Google maps, since in my mind they were the 'biggest' but when I found out about mapbox and their capabilities I realized I found the best solution.
I just created a mobile game with there API it was great and easy to implement. It has lots of easy to use features.
It's possible to use this application to create stunning maps without being a programmer, however with some knowledge building of your own you can really achieve some incredible maps.
You change the way they look. The pricing is good to if you need more then the free version offers.
The dashboard is simple, intuitive, and provides a wealth of data and insights that can be used to optimize mapping projects.
The price is fair compared to the competitors and they offer a free-tier so you can start implementing features and only start paying once you grow your usage.
This mapping application is by far the most advanced tool for map development. It literally does whatever your imagination can dream up.
You do not have to go through difficult installation processes like with similar products. It is easy to work, even if you are not from the GIS area or have another career not related to geography.
Mapbox is my go-to source for building knowledge-driven map products usable by a broad and non-technical audience. The Community team ensures I have adequate support and resources to build them.
The restrictions around Google maps plugin to web projects make Mapbox a google alternative. It is a free service that does not require attaching a credit card to use.
Browsee is a great value, has a clean and intuitive user interface, and a founding team that is committed to continuous improvement.
I'm using it to see what problems users have with current website and which parts of it need improvements.
Amazing software which help you get more conversation for your business. The software you can integrate into your website so easily.
Difficult looking at which country buyers are from.
It was really exciting to explore all the features and consider how it can lead to improving my site and how I gain new clients.
As a fast growing startup, we make a lot of decisions in an adhoc manner and go live. A lot of times this means no time for setting up analytics, and thus having no insights on google analytics etc.
The reason I found Browsee appealing was the complete and easy to understand reports. The replay of sessions to help understand visitor usage on our site and to improve the user's experience.
The UI isn't the prettiest but it gets the job done.
A good tool to track issues of users and help in the UI/UX improvement of a product.
Overall, Browsee was super useful and very insightful in seeing just how people interact with our website.
Overall Experience is good, the support team is really friendly and listening to your requirement. And also fullfill the relevent requirement within few days.
Customer support is excellent. Funnel view and lots of filter options can help you to find the right things.
Is proving really helpful in understanding our customer and optimizing our site to gain max conversions.
It allows you to see where all the UI and UX pitfalls occur and in turn helps us improve our product.
It's easy to use and user friendly. The heatmaps are the most impactful feature in my opinion.
Integration is as easy as it can be. One needs to simply place a pixel on the website via GTM/Launch and start tracking.
Browsee is a great value, has a clean and intuitive user interface, and a founding team that is committed to continuous improvement.
I'm using it to see what problems users have with current website and which parts of it need improvements.
Amazing software which help you get more conversation for your business. The software you can integrate into your website so easily.
Difficult looking at which country buyers are from.
It was really exciting to explore all the features and consider how it can lead to improving my site and how I gain new clients.
As a fast growing startup, we make a lot of decisions in an adhoc manner and go live. A lot of times this means no time for setting up analytics, and thus having no insights on google analytics etc.
The reason I found Browsee appealing was the complete and easy to understand reports. The replay of sessions to help understand visitor usage on our site and to improve the user's experience.
The UI isn't the prettiest but it gets the job done.
A good tool to track issues of users and help in the UI/UX improvement of a product.
Overall, Browsee was super useful and very insightful in seeing just how people interact with our website.
Overall Experience is good, the support team is really friendly and listening to your requirement. And also fullfill the relevent requirement within few days.
Customer support is excellent. Funnel view and lots of filter options can help you to find the right things.
Is proving really helpful in understanding our customer and optimizing our site to gain max conversions.
It allows you to see where all the UI and UX pitfalls occur and in turn helps us improve our product.
It's easy to use and user friendly. The heatmaps are the most impactful feature in my opinion.
Integration is as easy as it can be. One needs to simply place a pixel on the website via GTM/Launch and start tracking.
Browsee is a great value, has a clean and intuitive user interface, and a founding team that is committed to continuous improvement.
I'm using it to see what problems users have with current website and which parts of it need improvements.
Amazing software which help you get more conversation for your business. The software you can integrate into your website so easily.
Difficult looking at which country buyers are from.
It was really exciting to explore all the features and consider how it can lead to improving my site and how I gain new clients.
As a fast growing startup, we make a lot of decisions in an adhoc manner and go live. A lot of times this means no time for setting up analytics, and thus having no insights on google analytics etc.
The reason I found Browsee appealing was the complete and easy to understand reports. The replay of sessions to help understand visitor usage on our site and to improve the user's experience.
The UI isn't the prettiest but it gets the job done.
A good tool to track issues of users and help in the UI/UX improvement of a product.
Overall, Browsee was super useful and very insightful in seeing just how people interact with our website.
Overall Experience is good, the support team is really friendly and listening to your requirement. And also fullfill the relevent requirement within few days.
Customer support is excellent. Funnel view and lots of filter options can help you to find the right things.
Is proving really helpful in understanding our customer and optimizing our site to gain max conversions.
It allows you to see where all the UI and UX pitfalls occur and in turn helps us improve our product.
It's easy to use and user friendly. The heatmaps are the most impactful feature in my opinion.
Integration is as easy as it can be. One needs to simply place a pixel on the website via GTM/Launch and start tracking.
We switched to LiveSession and loved it instantly. Customer service is always there to help if you need anything, and the tool itself is very nice too.
So far, I don't have anything that I have disliked about LiveSession.
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure.
The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live.
Good documentation to set it up and the privacy settings for not running the software on certain URLs is nice.
This assists our clients in understanding user trends, and finding out abusive uses of their confidential material on the website.
LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast.
The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick.
Overall I love the UI and find it intuitive. I'd like it to be more reliable for browser rexordings.
Easy to implement, good documentation, nice functionality for protecting private content.
They listen for feedback and implement features quite quickly it makes them more compelling than other large competitors. The progress during a year or so we use the service has been quite impressive.
The price is very reasonable, and I'm 100% a happy user. We will continue to recommend LiveSession to our clients.
I love using LiveSession because the customer service representatives always answer my queries. They really care about the client.
LiveSession shows me all of the basics, with great opportunities to dive deeper into data, site visitors, and ways to capitalize on the visits.
Affordable monitoring customer behaviour tool with great analyse and tracking they offer.
Intuitive interface, very helpful and responsive customer support. Integrations with other tools.
It’s the first tool like this I’ve used and I really like it. Everything is easy to find, I can connect other apps I use too.
It was easy to use I loved how intuitive I found it.
We switched to LiveSession and loved it instantly. Customer service is always there to help if you need anything, and the tool itself is very nice too.
So far, I don't have anything that I have disliked about LiveSession.
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure.
The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live.
Good documentation to set it up and the privacy settings for not running the software on certain URLs is nice.
This assists our clients in understanding user trends, and finding out abusive uses of their confidential material on the website.
LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast.
The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick.
Overall I love the UI and find it intuitive. I'd like it to be more reliable for browser rexordings.
Easy to implement, good documentation, nice functionality for protecting private content.
They listen for feedback and implement features quite quickly it makes them more compelling than other large competitors. The progress during a year or so we use the service has been quite impressive.
The price is very reasonable, and I'm 100% a happy user. We will continue to recommend LiveSession to our clients.
I love using LiveSession because the customer service representatives always answer my queries. They really care about the client.
LiveSession shows me all of the basics, with great opportunities to dive deeper into data, site visitors, and ways to capitalize on the visits.
Affordable monitoring customer behaviour tool with great analyse and tracking they offer.
Intuitive interface, very helpful and responsive customer support. Integrations with other tools.
It’s the first tool like this I’ve used and I really like it. Everything is easy to find, I can connect other apps I use too.
It was easy to use I loved how intuitive I found it.
We switched to LiveSession and loved it instantly. Customer service is always there to help if you need anything, and the tool itself is very nice too.
So far, I don't have anything that I have disliked about LiveSession.
I really like the clean and modern interface. It makes searching through the features very convenient and looking at it while working is a pure pleasure.
The thing that is a real deal breaker for me with this software is lack of possibility to watch the session live.
Good documentation to set it up and the privacy settings for not running the software on certain URLs is nice.
This assists our clients in understanding user trends, and finding out abusive uses of their confidential material on the website.
LiveSessions was the best in relation to price/quality. The recordings are perfect and the app is loading fast.
The technical documentation is not as extense as other tools. It can be compensated by asking directly to the developers which does the trick.
Overall I love the UI and find it intuitive. I'd like it to be more reliable for browser rexordings.
Easy to implement, good documentation, nice functionality for protecting private content.
They listen for feedback and implement features quite quickly it makes them more compelling than other large competitors. The progress during a year or so we use the service has been quite impressive.
The price is very reasonable, and I'm 100% a happy user. We will continue to recommend LiveSession to our clients.
I love using LiveSession because the customer service representatives always answer my queries. They really care about the client.
LiveSession shows me all of the basics, with great opportunities to dive deeper into data, site visitors, and ways to capitalize on the visits.
Affordable monitoring customer behaviour tool with great analyse and tracking they offer.
Intuitive interface, very helpful and responsive customer support. Integrations with other tools.
It’s the first tool like this I’ve used and I really like it. Everything is easy to find, I can connect other apps I use too.
It was easy to use I loved how intuitive I found it.