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Pendo vs Smartlook Comparison

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Overview

Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence...

Category Leaders

Smartlook is a qualitative analytics solution for websites and mobile apps with always-on visitor recordings, heatmaps, automatic...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

214

5

4

3

2

1

124

81

6

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

134

5

4

3

2

1

99

29

5

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Pendo is a fantastic tool to understand how your users are interacting with your product. I like the ability to track clickable elements and page visits within our tool.
Overall, very pleased with how quickly you can gain insights about how your products are being utilized.
We have actually tried to model some of our onboarding behaviors after Pendo's onboarding process, it was that good. I have always had great experiences with asking questions of the support staff.

Pros

Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.

Cons

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.
You are not able to clone guides across multiple instances, which is a bit of a pain when trying to push the same message to a few audiences.
We try to gather info from these elements but the only options seem to be screenshots or accessing the limited info available in CSV download.

Cons

I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business.
Will pay more than you get. Data will disappear any day, Application filters don't work.
Heatmaps also does not show % clicks on map, so missing some crucial analytical data.
  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features78
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Audience Targeting
  • Audit Trail
  • Behavior Tracking
  • Behavioral Analytics
  • CRM
  • Chat/Messaging
  • Churn Management
  • Cohort Analysis
  • Collaboration Tools
  • Communication Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Coding
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Dynamic Content
  • Electronic Forms
  • Element Analytics
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Gantt/Timeline View
  • Goal Setting/Tracking
  • Heatmaps
  • Idea Management
  • In-App Events Tracking
  • In-App Training
  • Incident Management
  • Interactive Reports
  • Issue Management
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Media Analytics
  • Mobile Access
  • Monitoring
  • Multi-Channel Attribution
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • NPS of Customers
  • Orientation Workflow Management
  • Pageview Tracking
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Pulse Surveys
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Retention Tracking
  • Revenue Tracking
  • Screen Activity Recording
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Sentiment Analysis
  • Session Recording
  • Single Sign On
  • Site Search Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • Training Management
  • Transaction Monitoring
  • Trend Analysis
  • Usability Testing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Visitor Tracking
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Workflow Management
  • Total features72
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Audience Targeting
  • Audit Trail
  • Behavior Tracking
  • Behavioral Analytics
  • CRM
  • Chat/Messaging
  • Churn Management
  • Cohort Analysis
  • Collaboration Tools
  • Communication Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Coding
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Dynamic Content
  • Electronic Forms
  • Element Analytics
  • Employee Onboarding
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • For Mobile
  • For Sales Teams/Organizations
  • For Websites
  • Funnel Analysis
  • Gantt/Timeline View
  • Goal Setting/Tracking
  • Heatmaps
  • Idea Management
  • In-App Events Tracking
  • In-App Training
  • Incident Management
  • Interactive Reports
  • Issue Management
  • Issue Tracking
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Media Analytics
  • Mobile Access
  • Monitoring
  • Multi-Channel Attribution
  • Multi-Channel Data Collection
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • NPS of Customers
  • Orientation Workflow Management
  • Pageview Tracking
  • Performance Metrics
  • Planning Tools
  • Predictive Analytics
  • Prioritization
  • Product Data Management
  • Product Roadmapping
  • Pulse Surveys
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Retention Tracking
  • Revenue Tracking
  • Screen Activity Recording
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Sentiment Analysis
  • Session Recording
  • Single Sign On
  • Site Search Tracking
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Time on Site Tracking
  • Training Management
  • Transaction Monitoring
  • Trend Analysis
  • Usability Testing
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Journeys
  • User Onboarding
  • User Research Analysis
  • Visitor Tracking
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Workflow Management

Integrations

  • Total integrations51
  • Amazon Redshift
  • Google Ads
  • Google Analytics 360
  • Google Sheets
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • MySQL
  • PostgreSQL
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Snowflake
  • Stripe
  • Tableau
  • Twitter/X
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations25
  • Amazon Redshift
  • Google Ads
  • Google Analytics 360
  • Google Sheets
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • MySQL
  • PostgreSQL
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Snowflake
  • Stripe
  • Tableau
  • Twitter/X
  • Xero
  • Zapier
  • Zendesk Suite