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Smartlook

4.7
(134)

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Qualitative analytics for websites and mobile apps

(20)

Smartlook Pricing, Features, Reviews and Alternatives

Smartlook FAQs

Q. What type of pricing plans does Smartlook offer?

Smartlook has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Smartlook?

Smartlook has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Smartlook support?

Smartlook supports the following languages:
English


Q. Does Smartlook support mobile devices?

Smartlook supports the following devices:
Android, iPad, iPhone


Q. Does Smartlook offer an API?

Yes, Smartlook has an API available for use.


Q. What other apps does Smartlook integrate with?

Smartlook integrates with the following applications:
OpenCart, Shopify Plus, Drupal, Adobe Commerce, Google Analytics 360, Piwik PRO, PrestaShop, Instapage, Unbounce, WordPress, Jimdo, Squarespace, Sentry, Weebly, Mixpanel, Authoritas, Joomla, Intercom, BigCommerce, Shopify, Zendesk Suite


Q. What level of support does Smartlook offer?

Smartlook offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

Smartlook product overview

Price starts from

0

Per month

Flat Rate

What is Smartlook?

Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

Key benefits of using Smartlook

1) UX specialists need to find out areas in your website that can be optimized to improve conversion rate of visitors.

CRO and UX specialists can use Smartlook to find friction in conversion paths by utilizing user recordings and funnels. For example by creating a funnel of a checkout process and filtering out customers that dropped off right before placing an order. Insights from these recordings provide information on what to improve on the website to increase conversion rate and UX.

Feature: Conversion funnels

2) Customer support team struggles to keep up with and verify reported issues.

Customer support representatives can take advantage of Smartlook by watching recordings of customers to validate reported issues. Thanks to user identification feature in Smartlook support reps can check what exactly was customer doing right before reporting an issue. This way they can quickly understand the problem and help the customer faster.

Feature: Always-on visitor recordings

3) IT group is on a bug hunt to find out what’s causing all those system hiccups and glitches in your application.

Quality assurance teams can use powerful Smartlook filters and find recordings with JavaScript errors. These recordings reveal bugs which users encountered without the need for complicated and lengthy bug reproduction. This saves the time of both developers and testers.

Feature: Automatic event tracking (JS errors)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

Videos
Documentation

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Smartlook pricing information

Value for money

4.5

/5

134

Starting from

0

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Smartlook features

Functionality

4.6

/5

134

Total features

72

14 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Alerts/Notifications
API
Mobile Access
Activity Tracking
Application Management
Audit Trail

Functionality contenders

Smartlook users reviews

Overall Rating

4.7

/5

134

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.06/10
Rating distribution

5

4

3

2

1

99

29

5

1

0

Pros
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.
Cons
I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business.
Will pay more than you get. Data will disappear any day, Application filters don't work.
Heatmaps also does not show % clicks on map, so missing some crucial analytical data.

Overall rating contenders

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