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Smartlook

4.7
(134)

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Qualitative analytics for websites and mobile apps

(20)

Smartlook Pricing, Features, Reviews and Alternatives

Smartlook FAQs

Q. What type of pricing plans does Smartlook offer?

Smartlook has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Smartlook?

Smartlook has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

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Q. What languages does Smartlook support?

Smartlook supports the following languages:
English

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Q. Does Smartlook support mobile devices?

Smartlook supports the following devices:
Android, iPad, iPhone

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Q. Does Smartlook offer an API?

Yes, Smartlook has an API available for use.

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Q. What other apps does Smartlook integrate with?

Smartlook integrates with the following applications:
OpenCart, Shopify Plus, Drupal, Adobe Commerce, Google Analytics 360, Piwik PRO, PrestaShop, Instapage, Unbounce, WordPress, Jimdo, Squarespace, Sentry, Weebly, Mixpanel, Authoritas, Joomla, Intercom, BigCommerce, Shopify, Zendesk Suite

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Q. What level of support does Smartlook offer?

Smartlook offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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Smartlook product overview

Price starts from

0

Per month

Flat Rate

What is Smartlook?

Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

Key benefits of using Smartlook

1) UX specialists need to find out areas in your website that can be optimized to improve conversion rate of visitors.

CRO and UX specialists can use Smartlook to find friction in conversion paths by utilizing user recordings and funnels. For example by creating a funnel of a checkout process and filtering out customers that dropped off right before placing an order. Insights from these recordings provide information on what to improve on the website to increase conversion rate and UX.

Feature: Conversion funnels

2) Customer support team struggles to keep up with and verify reported issues.

Customer support representatives can take advantage of Smartlook by watching recordings of customers to validate reported issues. Thanks to user identification feature in Smartlook support reps can check what exactly was customer doing right before reporting an issue. This way they can quickly understand the problem and help the customer faster.

Feature: Always-on visitor recordings

3) IT group is on a bug hunt to find out what’s causing all those system hiccups and glitches in your application.

Quality assurance teams can use powerful Smartlook filters and find recordings with JavaScript errors. These recordings reveal bugs which users encountered without the need for complicated and lengthy bug reproduction. This saves the time of both developers and testers.

Feature: Automatic event tracking (JS errors)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

Videos
Documentation

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Smartlook pricing information

Value for money

4.5

/5

134

Starting from

0

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Smartlook features

Functionality

4.6

/5

134

Total features

73

13 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Alerts/Notifications
API
Mobile Access
Activity Tracking
Application Management
Audit Trail

Functionality contenders

Smartlook users reviews

Overall Rating

4.7

/5

134

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.06/10
Rating distribution

5

4

3

2

1

99

29

5

1

0

Pros
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.
Cons
I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business.
Will pay more than you get. Data will disappear any day, Application filters don't work.
Heatmaps also does not show % clicks on map, so missing some crucial analytical data.

Overall rating contenders

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John C.

Business Owner

Internet, 1-10 employees

Review source

Overall Rating

nice piece of kit

Reviewed 2 years ago

Transcript

John C.: Hi, my name's John. I'm a marketing director. I give Smartlook five stars. And for more reviews...

AG
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Abhishek G.

Box is Wonderful for Data Storage and Sharing

Biotechnology, 5,001-10,000 employees

Review source

Overall Rating

Smartlook gives you so much info

Reviewed 2 years ago

Transcript

Abhishek G.: My name is Abhishek. I'm an R&D scientist. I give Smartlook a five out of five. And for...

AR
AvatarImg

Verified reviewer

Real Estate, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good price great results

Reviewed 5 years ago

I'm impressed with the platform especially all th features you get for the price. I have tried other platforms that have a portion of this feature and for the mid in beta while Smartlook has really thought out the different metrics and filters.

Pros

Its easy to use with a ton a filters to filter users by location, page details, and other website activity. Y our even able to not only filter out your companies IP address but star valued users to continuously look at hate website behavior. It's easy to share the videos and view them to notice trends or issues amongst users.

Cons

It doesn't archive the videos past a certain time frame it also isn't super easy to sort by date

Vendor response

Hi, thank you very much for your review and feedback. We will add it to our Trello feedback borad. Lukas CMO at Smartlook

PW
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Philip W.

Health, Wellness and Fitness, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smartlook helps me look smart

Reviewed 5 years ago

Seriously this is a tool you should be using so you know how your website works for your customers, it's all about finding what works and where you may be going wrong. It's cheaper than a consultant and this online consultant works 27/7

Pros

Smartlook is easy to use it helps me see how people interact with my website so I can improve user experience. I have also been able to make contact with customers who have had difficulty placing an order so this software has helped me in more ways than one.. It can also be used a a good anti fraud deterrent also.

Cons

Price I think the price could be lowered to help the smaller business ,you know the one man band who works from home.

Vendor response

Thank you for your review!

GA
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Giovanni A.

Civil Engineering, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I'm not with a good (or bad) experience, because Smartlook doesn't work in Wix Plataform ='(

Reviewed 6 years ago

None, yet ='(

Pros

Nothing, yet, because my website was hosted in Wix Platform, and Smartlook doesn't work in this platform. I'm anxious to Smartlook star to work in Wix Platform, for I begin to use him.

Cons

The platform should work in Wix Plataform, for I use it. Please, add this feature <3. I'm responsable, from my enterprise, to adminstrate website. And Wix Platform also have some problems with Google Analytics. Thus, I would to see Smartlook working in my website.

Vendor response

Hi Giovanni, thank you very much for your review. Lukas Mehnert CMO at Smartlook

AR
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Verified reviewer

Sports, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Agile and easy to use

Reviewed a year ago
Pros

Compared with other Big tools like Hubspot, Smartlook it's much more agile and easy to use. In particular, I really appreciate the real-time chat that allows to improve the conversion rate for those users who are not sure to get registered on your website. great results with little effort

Cons

Not indicated for complex business that needs to go deeper into the users behavior through the funnel analysis

MA
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Moh A.

Information Technology and Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best For Website Tracking

Reviewed 2 years ago

Overall I am good to use smart look I am rating is 9 out of 10 on capterra.

Pros

Smartlook help me to increase my website traffic by around 15-20% each month. Why? It is a very good tool to find and view real-time visitors what they are doing on your website and where they are dropping off so that you can fix the point. Also, smart look is very efficient to create a funnel and segregate traffic by the type of device, country,etc

Cons

There is one problem I have faced while using smart look, sometimes i see for real-time visitors it shows a little late like around 5min late.

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