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Smartlook
Qualitative analytics for websites and mobile apps
(20)
Smartlook Pricing, Features, Reviews and Alternatives
Smartlook FAQs
Q. Who are the typical users of Smartlook?
Q. Does Smartlook support mobile devices?
Q. What other apps does Smartlook integrate with?
Smartlook product overview
What is Smartlook?
Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.
Key benefits of using Smartlook
CRO and UX specialists can use Smartlook to find friction in conversion paths by utilizing user recordings and funnels. For example by creating a funnel of a checkout process and filtering out customers that dropped off right before placing an order. Insights from these recordings provide information on what to improve on the website to increase conversion rate and UX.
Feature: Conversion funnels
2) Customer support team struggles to keep up with and verify reported issues.
Customer support representatives can take advantage of Smartlook by watching recordings of customers to validate reported issues. Thanks to user identification feature in Smartlook support reps can check what exactly was customer doing right before reporting an issue. This way they can quickly understand the problem and help the customer faster.
Feature: Always-on visitor recordings
3) IT group is on a bug hunt to find out what’s causing all those system hiccups and glitches in your application.
Quality assurance teams can use powerful Smartlook filters and find recordings with JavaScript errors. These recordings reveal bugs which users encountered without the need for complicated and lengthy bug reproduction. This saves the time of both developers and testers.
Feature: Automatic event tracking (JS errors)
Typical customers
Platforms supported
Support options
Training options
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Smartlook pricing information
Value for money
4.5
/5
134
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0
Per month
Flat Rate
Pricing options
Value for money contenders
Smartlook features
Functionality
4.6
/5
134
Total features
73
13 categories
Most valued features by users
Functionality contenders
Smartlook users reviews
Overall Rating
4.7
/5
134
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.06/10
99
29
5
1
0
Sagar M.
Abdur R.
Kevin S.
Faheem S.
Overall rating contenders
John C.
Business Owner
Internet, 1-10 employees
Review source
Transcript
John C.: Hi, my name's John. I'm a marketing director. I give Smartlook five stars. And for more reviews...
Abhishek G.
Box is Wonderful for Data Storage and Sharing
Biotechnology, 5,001-10,000 employees
Review source
Transcript
Abhishek G.: My name is Abhishek. I'm an R&D scientist. I give Smartlook a five out of five. And for...
Verified reviewer
Real Estate, 51-200 employees
Used weekly for 1-2 years
Review source
Share this review:
I'm impressed with the platform especially all th features you get for the price. I have tried other platforms that have a portion of this feature and for the mid in beta while Smartlook has really thought out the different metrics and filters.
Its easy to use with a ton a filters to filter users by location, page details, and other website activity. Y our even able to not only filter out your companies IP address but star valued users to continuously look at hate website behavior. It's easy to share the videos and view them to notice trends or issues amongst users.
It doesn't archive the videos past a certain time frame it also isn't super easy to sort by date
Hi, thank you very much for your review and feedback. We will add it to our Trello feedback borad. Lukas CMO at Smartlook
Philip W.
Health, Wellness and Fitness, self-employed
Used daily for 1-2 years
Review source
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Seriously this is a tool you should be using so you know how your website works for your customers, it's all about finding what works and where you may be going wrong. It's cheaper than a consultant and this online consultant works 27/7
Smartlook is easy to use it helps me see how people interact with my website so I can improve user experience. I have also been able to make contact with customers who have had difficulty placing an order so this software has helped me in more ways than one.. It can also be used a a good anti fraud deterrent also.
Price I think the price could be lowered to help the smaller business ,you know the one man band who works from home.
Thank you for your review!
Giovanni A.
Civil Engineering, 11-50 employees
Used other for 1-2 years
Review source
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None, yet ='(
Nothing, yet, because my website was hosted in Wix Platform, and Smartlook doesn't work in this platform. I'm anxious to Smartlook star to work in Wix Platform, for I begin to use him.
The platform should work in Wix Plataform, for I use it. Please, add this feature <3. I'm responsable, from my enterprise, to adminstrate website. And Wix Platform also have some problems with Google Analytics. Thus, I would to see Smartlook working in my website.
Hi Giovanni, thank you very much for your review. Lukas Mehnert CMO at Smartlook
Verified reviewer
Sports, 1-10 employees
Used daily for 2+ years
Review source
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Compared with other Big tools like Hubspot, Smartlook it's much more agile and easy to use. In particular, I really appreciate the real-time chat that allows to improve the conversion rate for those users who are not sure to get registered on your website. great results with little effort
Not indicated for complex business that needs to go deeper into the users behavior through the funnel analysis
Moh A.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
Review source
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Overall I am good to use smart look I am rating is 9 out of 10 on capterra.
Smartlook help me to increase my website traffic by around 15-20% each month. Why? It is a very good tool to find and view real-time visitors what they are doing on your website and where they are dropping off so that you can fix the point. Also, smart look is very efficient to create a funnel and segregate traffic by the type of device, country,etc
There is one problem I have faced while using smart look, sometimes i see for real-time visitors it shows a little late like around 5min late.
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