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Smartlook Pricing, Features, Reviews and Alternatives
Smartlook product overview
What is Smartlook?
Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.
Key benefits of using Smartlook
CRO and UX specialists can use Smartlook to find friction in conversion paths by utilizing user recordings and funnels. For example by creating a funnel of a checkout process and filtering out customers that dropped off right before placing an order. Insights from these recordings provide information on what to improve on the website to increase conversion rate and UX.
Feature: Conversion funnels
2) Customer support team struggles to keep up with and verify reported issues.
Customer support representatives can take advantage of Smartlook by watching recordings of customers to validate reported issues. Thanks to user identification feature in Smartlook support reps can check what exactly was customer doing right before reporting an issue. This way they can quickly understand the problem and help the customer faster.
Feature: Always-on visitor recordings
3) IT group is on a bug hunt to find out what’s causing all those system hiccups and glitches in your application.
Quality assurance teams can use powerful Smartlook filters and find recordings with JavaScript errors. These recordings reveal bugs which users encountered without the need for complicated and lengthy bug reproduction. This saves the time of both developers and testers.
Feature: Automatic event tracking (JS errors)
Typical customers
Platforms supported
Support options
Training options
Smartlook pricing information
Value for money
4.5
/5
128
Starting from
0
Per month
Flat Rate
Pricing options
Value for money contenders
Smartlook features
Functionality
4.6
/5
128
Total features
74
13 categories
Most valued features by users
Functionality contenders
Smartlook users reviews
Overall Rating
4.7
/5
128
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.07/10
95
27
5
1
0
Sagar M.
Abdur R.
Kevin S.
Faheem S.
Overall rating contenders
John C.
Business Owner
Internet, 1-10 employees
Review source
Transcript
John C.: Hi, my name's John. I'm a marketing director. I give Smartlook five stars. And for more reviews...
Abhishek G.
Box is Wonderful for Data Storage and Sharing
Biotechnology, 5,001-10,000 employees
Review source
Transcript
Abhishek G.: My name is Abhishek. I'm an R&D scientist. I give Smartlook a five out of five. And for...
Cynthia R.
Verified reviewer
Information Services, 10,001+ employees
Used daily for 1-2 years
Review source
Share this review:
Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.
So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options...
The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.
Thanks for your review! This review is not related to Smartlook but more to Turbotax. Please change this, Lukas
Anonymous Reviewer
Verified reviewer
Packaging and Containers, 51-200 employees
Used daily for 2+ years
Review source
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We used this tool for 2 years, it was very useful for use to record our customers interactions.
-Heatmaps. - Bugs tracker. - Funnel optimization
- The price is higher compared with similar tools
Prokop S.
Information Technology and Services, 1-10 employees
Review source
Share this review:
Smartlook has a clean UI and it's easy to set up. I wouldn't say I like the blocking page after the trial ended because I wanted to show SmartLook to my colleague first before we decide if it has enough value for our business.
It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.
I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.
Ray R.
Education Management, 1,001-5,000 employees
Used daily for 1-2 years
Review source
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The features it provides, particularly when beginning off as a free customer. The user interface is straightforward, with automatic recording of critical events that may be used to create a pipeline, a fast advance option, and emphasized portions that can be reviewed, among other features.
We do not use the Heatmap capability, and therefore feel it may be improved. We use a different service for it.
Chryso S.
Marketing and Advertising, 1-10 employees
Used daily for less than 6 months
Review source
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We are generally loving so far the functionalities it offers to our team to be able to understand the digital behaviour of our users with our beta tool
The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.
We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.
Thank you for your feedback and nice words! I will share it with our development team. - Tomas
Smartlook FAQs and common questions
Q. What type of pricing plans does Smartlook offer?
Smartlook has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Smartlook?
Smartlook has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Smartlook support?
Smartlook supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian
Q. Does Smartlook support mobile devices?
Smartlook supports the following devices:
Android, iPad, iPhone
Q. Does Smartlook offer an API?
Yes, Smartlook has an API available for use.
Q. What other apps does Smartlook integrate with?
Smartlook integrates with the following applications:
OpenCart, Shopify Plus, Drupal, Adobe Commerce, Google Analytics 360, Piwik PRO, PrestaShop, Instapage, Unbounce, WordPress, Jimdo, Squarespace, Sentry, Weebly, Mixpanel, Authoritas, Joomla, Intercom, BigCommerce, Shopify, Zendesk
Q. What level of support does Smartlook offer?
Smartlook offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
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