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Smartlook Logo

Smartlook

Qualitative analytics for websites and mobile apps

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Smartlook Pricing, Features, Reviews and Alternatives

Smartlook product overview

Price starts from

0

Per month

Flat Rate

What is Smartlook?

Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.

Key benefits of using Smartlook

1) UX specialists need to find out areas in your website that can be optimized to improve conversion rate of visitors.

CRO and UX specialists can use Smartlook to find friction in conversion paths by utilizing user recordings and funnels. For example by creating a funnel of a checkout process and filtering out customers that dropped off right before placing an order. Insights from these recordings provide information on what to improve on the website to increase conversion rate and UX.

Feature: Conversion funnels

2) Customer support team struggles to keep up with and verify reported issues.

Customer support representatives can take advantage of Smartlook by watching recordings of customers to validate reported issues. Thanks to user identification feature in Smartlook support reps can check what exactly was customer doing right before reporting an issue. This way they can quickly understand the problem and help the customer faster.

Feature: Always-on visitor recordings

3) IT group is on a bug hunt to find out what’s causing all those system hiccups and glitches in your application.

Quality assurance teams can use powerful Smartlook filters and find recordings with JavaScript errors. These recordings reveal bugs which users encountered without the need for complicated and lengthy bug reproduction. This saves the time of both developers and testers.

Feature: Automatic event tracking (JS errors)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

Videos
Documentation

Smartlook pricing information

Value for money

4.5

/5

128

Starting from

0

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Smartlook features

Functionality

4.6

/5

128

Total features

74

13 categories

Most valued features by users

Reporting/Analytics
API
Activity Dashboard
Alerts/Notifications
Mobile Access
Quantitative Analysis
Incident Management
User Interaction Tracking

Functionality contenders

Smartlook users reviews

Overall Rating

4.7

/5

128

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.07/10
Rating distribution

5

4

3

2

1

95

27

5

1

0

Pros
Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions.
VERY good segmentation and ability to isolate recordings and share recordings. Easy to set up funnel tracking with custom events/URL's etc - good visualisation and linking to falloff recordings etc.
Smart look is brilliant to see what your visitor is doing on your site it really helps us in improving our website and making it user freindly.
Cons
I found it very disappointing that I was only offered a credit and not a refund of the VAT that should not have been charged to a UK based business.
Will pay more than you get. Data will disappear any day, Application filters don't work.
Heatmaps also does not show % clicks on map, so missing some crucial analytical data.

Overall rating contenders

Overall Rating

nice piece of kit

Reviewed 4 months ago

Transcript

John C.: Hi, my name's John. I'm a marketing director. I give Smartlook five stars. And for more reviews...

AG
AvatarImg

Abhishek G.

Box is Wonderful for Data Storage and Sharing

Biotechnology, 5,001-10,000 employees

Review source

Overall Rating

Smartlook gives you so much info

Reviewed 6 months ago

Transcript

Abhishek G.: My name is Abhishek. I'm an R&D scientist. I give Smartlook a five out of five. And for...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smartlooked for awhile now

Reviewed 3 years ago

Smartlook has given time management a new definition. It allows us to save tremendous time and work more efficiently.

Pros

So we've been using Smartlook for some time now and I always thought it was a decent program. Having just gone through an entire tax season with almost every call utilizing this tool, it deserves a second view so to speak. Smartlook allows tech support or agents (in my company) to share screens with their customers. We can see their mouse movements, help them to navigate through the various options...

Cons

The only thing I can say I least like about this software is that you can only screenshare within the website. Unlike another competition, you cannot screen the customers complete computer screen. If a customer wants to minimize a screen so you can see a document on their computer, for instance, you can't. In my line of work its not a deal breaker at all because the majority of the workflow is within the website.

Vendor response

Thanks for your review! This review is not related to Smartlook but more to Turbotax. Please change this, Lukas

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Good option to analyse your customer behavior

Reviewed 2 months ago

We used this tool for 2 years, it was very useful for use to record our customers interactions.

Pros

-Heatmaps. - Bugs tracker. - Funnel optimization

Cons

- The price is higher compared with similar tools

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DX Heroes review

Reviewed a year ago

Smartlook has a clean UI and it's easy to set up. I wouldn't say I like the blocking page after the trial ended because I wanted to show SmartLook to my colleague first before we decide if it has enough value for our business.

Pros

It's better than HotJar and I want to support Czech startups instead of foreign startups. :) The UI is much better than in HotJar.

Cons

I am still not sure if the first plan has suitable value for the money. I really appreciate the extended trial period.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent for improving the user experience.

Reviewed 8 months ago
Pros

The features it provides, particularly when beginning off as a free customer. The user interface is straightforward, with automatic recording of critical events that may be used to create a pipeline, a fast advance option, and emphasized portions that can be reviewed, among other features.

Cons

We do not use the Heatmap capability, and therefore feel it may be improved. We use a different service for it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for UX optimisation

Reviewed 2 years ago

We are generally loving so far the functionalities it offers to our team to be able to understand the digital behaviour of our users with our beta tool

Pros

The functionalities it offers, especially when starting as a freemium user. The UX is simple, automatically tracking important events that can be used to set up a funnel, the fast forward option and the highlighted elements you can review, etc.

Cons

We are not using the Heatmap functionality, and we believe there can be an improvement on that feature. We are using a separate provider for that.

Vendor response

Thank you for your feedback and nice words! I will share it with our development team. - Tomas

Smartlook FAQs and common questions

Q. What type of pricing plans does Smartlook offer?

Smartlook has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Smartlook?

Smartlook has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Smartlook support?

Smartlook supports the following languages:
Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian


Q. Does Smartlook support mobile devices?

Smartlook supports the following devices:
Android, iPad, iPhone


Q. Does Smartlook offer an API?

Yes, Smartlook has an API available for use.


Q. What other apps does Smartlook integrate with?

Smartlook integrates with the following applications:
OpenCart, Shopify Plus, Drupal, Adobe Commerce, Google Analytics 360, Piwik PRO, PrestaShop, Instapage, Unbounce, WordPress, Jimdo, Squarespace, Sentry, Weebly, Mixpanel, Authoritas, Joomla, Intercom, BigCommerce, Shopify, Zendesk


Q. What level of support does Smartlook offer?

Smartlook offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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