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Smartlook
Qualitative analytics for websites and mobile apps
(20)
Q. Who are the typical users of Smartlook?
Q. Does Smartlook support mobile devices?
Q. What other apps does Smartlook integrate with?
Smartlook is a qualitative analytics solution for web and mobile helping over 200,000 businesses of all sizes and industries answer the “whys” behind users’ actions — why do users churn, or why aren’t they using a feature, or why are they skipping onboarding? Now you can eliminate the guesswork.
Typical customers
Platforms supported
Support options
Training options
Starting from
0
Per month
Flat Rate
Starting from
39
Per month
Flat Rate
Value for money
4.5
/5
134
Starting from
0
Per month
Flat Rate
Value for money contenders
Functionality
4.6
/5
134
Total features
73
13 categories
Functionality contenders
Overall Rating
4.7
/5
134
Positive reviews
99
29
5
1
0
Overall rating contenders
John C.
Business Owner
Internet, 1-10 employees
Review source
Transcript
John C.: Hi, my name's John. I'm a marketing director. I give Smartlook five stars. And for more reviews...
Abhishek G.
Box is Wonderful for Data Storage and Sharing
Biotechnology, 5,001-10,000 employees
Review source
Transcript
Abhishek G.: My name is Abhishek. I'm an R&D scientist. I give Smartlook a five out of five. And for...
Verified reviewer
Real Estate, 51-200 employees
Used weekly for 1-2 years
Review source
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I'm impressed with the platform especially all th features you get for the price. I have tried other platforms that have a portion of this feature and for the mid in beta while Smartlook has really thought out the different metrics and filters.
Its easy to use with a ton a filters to filter users by location, page details, and other website activity. Y our even able to not only filter out your companies IP address but star valued users to continuously look at hate website behavior. It's easy to share the videos and view them to notice trends or issues amongst users.
It doesn't archive the videos past a certain time frame it also isn't super easy to sort by date
Hi, thank you very much for your review and feedback. We will add it to our Trello feedback borad. Lukas CMO at Smartlook
Philip W.
Health, Wellness and Fitness, self-employed
Used daily for 1-2 years
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Seriously this is a tool you should be using so you know how your website works for your customers, it's all about finding what works and where you may be going wrong. It's cheaper than a consultant and this online consultant works 27/7
Smartlook is easy to use it helps me see how people interact with my website so I can improve user experience. I have also been able to make contact with customers who have had difficulty placing an order so this software has helped me in more ways than one.. It can also be used a a good anti fraud deterrent also.
Price I think the price could be lowered to help the smaller business ,you know the one man band who works from home.
Thank you for your review!
Giovanni A.
Civil Engineering, 11-50 employees
Used other for 1-2 years
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None, yet ='(
Nothing, yet, because my website was hosted in Wix Platform, and Smartlook doesn't work in this platform. I'm anxious to Smartlook star to work in Wix Platform, for I begin to use him.
The platform should work in Wix Plataform, for I use it. Please, add this feature <3. I'm responsable, from my enterprise, to adminstrate website. And Wix Platform also have some problems with Google Analytics. Thus, I would to see Smartlook working in my website.
Hi Giovanni, thank you very much for your review. Lukas Mehnert CMO at Smartlook
Verified reviewer
Sports, 1-10 employees
Used daily for 2+ years
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Compared with other Big tools like Hubspot, Smartlook it's much more agile and easy to use. In particular, I really appreciate the real-time chat that allows to improve the conversion rate for those users who are not sure to get registered on your website. great results with little effort
Not indicated for complex business that needs to go deeper into the users behavior through the funnel analysis
Moh A.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
Review source
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Overall I am good to use smart look I am rating is 9 out of 10 on capterra.
Smartlook help me to increase my website traffic by around 15-20% each month. Why? It is a very good tool to find and view real-time visitors what they are doing on your website and where they are dropping off so that you can fix the point. Also, smart look is very efficient to create a funnel and segregate traffic by the type of device, country,etc
There is one problem I have faced while using smart look, sometimes i see for real-time visitors it shows a little late like around 5min late.