Smartlook Pricing, Features, Reviews & Comparison of Alternatives

Pros
I have spotted out several typos and failures on my site just by looking what my visitors had seen. It provides the best insight as well regarding the customers behaviour, it is not comparable to anything else I was using (google analytics, path recording). I ve discovered a new world with Smartview and can't help spending hours playing back then recordings, and checking what and hiw the visitors were doing.

Cons
On a smartphone the right panel (offering other other recordings if the same visitor ) takes up a considerable amount of space, and it takes too much clicks and precise zoom to hide it. Itwould be better to be able to switch it off from the profile settings, (or simply deactive it for the free package) Its also a big painpont, that there is no option to filter out the recording from direct (not facebook, google etc), as this info is also not visible on the smartphone listing

Rating breakdown

Pros
Smartlook is easy to use it helps me see how people interact with my website so I can improve user experience. I have also been able to make contact with customers who have had difficulty placing an order so this software has helped me in more ways than one.. It can also be used a a good anti fraud deterrent also.

Cons
Price I think the price could be lowered to help the smaller business ,you know the one man band who works from home.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The insight to offers to client on boarding is invaluable.

Cons
If you are a European customer and don't want to be charged VAT that you cannot recover the sign up flow is very misleading. Although the VAT is offered as a credit note they refused a refund.

Rating breakdown

Likelihood to recommend: 8/10

Pros
That it has a free version of the product. I wouldnt have tried it if it was paid at first. I was one of the first to try this product when it launched.

Cons
That the play button is 0.5x speed. Also that alot of the elements on my site not loading on the recorder. I have cleared cache multiple times and made my friends go on my site, and they always load every file, but for some reason it wont load in the recorder. Most of the time its the image thats not loaded but other images are.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I work in the analytical departments more than 11 years and had a chance to work and with and without digital analytics, however, those abilities that you get thanks to Smartlook on a step higher than all that I used to work with before. The analytics that I had in other companies is just the dry numbers without pictures and stuff like this, while here, you can even see a video record of your customers movements and get as much crucial information from this as needed!

Cons
But not everything is perfect here yet, they still have some work to do to reach the highest level of working of their system, because for example sometimes the system lags a bit, maybe it is because of all these big amounts of data but still, and the way of communication with the supporting team, there is must be some kind of the specific channel for VIP clients.

Rating breakdown

Likelihood to recommend: 8/10