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Google Workspace vs Dialpad AI Meetings Comparison (2026)

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Google Workspace

Dialpad AI Meetings

Overview

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Dialpad AI Meetings unifies video conferencing with calling, messaging, and Agentic AI in one platform, generating live transcripts and action items instead of just a recording. Intelligence compounds over time, governed by Dialpad's Guardian layer for secure operations.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

87.1K

64.6K

19K

2.9K

337

167

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.5

602

359

178

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“I pay for the google premium so I get extra features with google meet included, I am beyond satisfied with the value I get from that, I use meets daily for all my meetings and never have any bugs or issues.”

Arran D.

CEO

“Most of our project folders have Docs for things like toolbox talk notes, subcontractor contact lists, equipment handover checklists and internal procedures.”

Rishi S.

IT Administrator

“It completely eliminates the need for email attachments or physical flash drives. Despite minor UI clutter and the occasional need to manually clean up folders, it remains my go-to platform for cloud storage and team collaboration.”

Ritesh G.

Fullstack Developer

Pros

“Instead of scribbling notes, the AI (powered by DialpadGPT) creates a highly accurate summary of the meeting. Why it's great: It automatically extracts action items (e.g., "[sensitive content hidden] will send the proposal by Friday") and provides a searchable transcript.”

KAREEM A.

Representative

“The biggest strengths are automated notes, meeting summaries, action items, and better visibility into conversations without needing managers in every call.”

Josh D.

Leadership

“It integrates well with other systems, such as Salesforce, and offers a comprehensive team chat option that beats other popular team chats.”

Olga D.

Pharmacist

Cons

“The main things I like least are the pricing for higher storage, occasional customer support delays, a few usability complexities, file-sharing permission confusion, storage limits, occasional bugs or sync issues, and search results that can sometimes feel less precise when there are many files.”

Shivam K.

Full Stack Developer

“Additionally, I hate the updated cost/storage structure where my emails count towards my Drive storage and if I want more than 15 GB I have to pay a monthly subscription or delete important/sentimental emails.”

Sara S.

Client Relations Coordinator

“The one thing is in the formatting of bigger documents, sometimes tables and images do not format when you export them to other formats that can irritate them while making project reports. If the Internet connection is poor, it takes some time to sync sometimes, causing delays.”

Nguyen H.

Deputy Service Manager

Cons

“Review Tip: You might mention that you occasionally have to spend time "cleaning up" the automated summary because the AI misinterpreted a specific product name or industry term.”

KAREEM A.

Representative

“The only issue is that you cannot hear what is going on when you dial out from the computer”

Lauren E.

Attorney

“Sime time it has some issue with connection. When try to call you do not listen your customers and need restart Dialpad”

Luda N.

Claim adjuster