ScheduFlow Reviews

ScheduFlow

Simple scheduling software for any business

4.62/5 (247 reviews)

Pros
  • We started with the trial version and moved to subscription as we were pretty impressed with the tool. It is easy to use, time and cost efficient and can be accessed on any device effortlessly.Harmandeep S.Read the full review
  • The price is good per month and loved that we could try it out first to see if it was for our situation. Easy to schedule appointments and love the drag and drop option.Verified ReviewerRead the full review
  • I love that all employees are able to schedule and it automatically syncs. It is awesome that the attorneys are able to see their individual schedules on the app.Heather M.Read the full review
Cons
  • The inability to search appointments by anything other than the Client name is a glaring weakness.Steven S.Read the full review
  • I found no obvious problems. It seemed to be a very straight-forward product.Greg Y.Read the full review
  • The initial population of our data from our other calendar was hit and miss but we got there.Monika P.Read the full review
96%
recommended this to a friend or a colleague
Patrick Burch, MBA

Great Product and Great Customer Service

Used daily for 2+ years
Reviewed 2016-09-15
Review Source: GetApp

At Neurotherapy Northwest we have been using ScheduFlow for over 5 yrs. As a small mental health practice it is an affordable scheduling solution with a lot of power and easy to use. Duoserve's customer service is quick to respond to any question or problem. We highly recommend ScheduFlow.

Pros
Easy to setup and use. Minimal training needed. Great customer service.

Cons
A local backup option would be nice just in case we lose our internet connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Sam Atkinson-Nicolls

Awesome!

Used daily for less than 6 months
Reviewed 2019-07-05
Review Source: Capterra

The customer service is amazing! They are quick, always available, friendly, easy to understand, and didn't waste my time with features that we didn't need. I was told that something I was looking for was in development and am excited for the innovation this company releases.

Pros
This calendar has amazing features and has saved us time with our scheduling process.

Cons
I wish there were more customization with the labels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dr. Paul Ziman

Use of ScheduFlow in our Orthodontic office

Reviewed 2017-01-07
Review Source: Capterra

We've been using this software for the last 3 years or so through the cloud from our multiple office locations and have been generally pleased with its ease of use, accuracy and secure access. It's reasonably priced for a small operation like ours but easily scaled up as needed. It's relatively easy to configure the look of the schedule to individual needs and permits numerous variations...more than we can use but its good to have the choice. The function allowing a mobile device to be used cannot apparently be initiated entirely online in real-time which is a bit frustrating as is the sometimes difficult to reach "help". We were somewhat surprised over the recent December holidays that we were unable to reach a person who could help us deal with the replacement of one of our PC's that malfunctioned with a mobile device. While we came up with an alternative, by the time "support" got back to us our needs had changed again so it wasn't a smooth process bringing devices on and off the licensing function in this case. It is not always this way but superior customer service would not have allowed this to happen and we have been good long-term customers. Overall, this program works very well as designed and is a good value for any small to medium business...and superior to other competing products of which we are aware.

Response from Duoserve


We apologize for the delay in holiday support. We need to make it clearer next holiday season that you can file an online support ticket that is guaranteed to be answered within 24 hours but usually within 1-2 hours on average. We will make this clear and will make sure that problems are resolved quickly in the future. We value you as a customer and will do our best to please you in the near future and hope to keep you for years to come. Its our customers that keep us alive and your feedback whether technical or not is always appreciated. We appreciate you mentioning some of the great things about our software despite you being upset with our service over the holidays. We will do our best to make it up to you and your employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Evelyn Leon

As Easy as 1-2-3

Used daily for less than 6 months
Reviewed 2019-09-15
Review Source: Capterra

Pros
What I like most of this software is that you get to customize your employees, we are in the construction field and with other software it was difficult on knowing which employee we dispatch.

Cons
Cons would be that there’s no app for iphones . Everything is cloud base

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maureen Robertson

Scheduflow review

Used daily for 2+ years
Reviewed 2019-10-07
Review Source: Capterra

I find it frustrating that I can't seem to speak to anyone ever. When we have a billing issue or need assistance, it seems like it takes a long time to get a response back. In the spring I had sent a request because I wanted to add another license to our account. I never heard anything after two emails to Duoserve.

Pros
We have two locations and the software enables us to book appointments for each mechanic from both locations.

Cons
The software is great. My concerns are with the support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Iva Lloyd

Update

Used daily for 2+ years
Reviewed 2019-10-01
Review Source: Capterra

Clinic scheduling program - booking of patient visits

Pros
It is easy to use. It is easy to access and recover the information needed

Cons
You often have to log in twice in a row for the mobile program to work. The program often logs you out for no reason and you have to have the administrator log you back in The mobile users are not easy to change - you have to remove everyone and start all over the reports are not very customizable

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Pacific Woods Glass

Duoserve has helped me grow my business and stay organized

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

Pros
It's available to all my staff, both office users and mobile users, and everyone sees our schedule changes in real time.

Cons
That I can't apply more than one client to an appointment. Sometimes we work with more than one client on a job and if I were able to assign them all I wouldn't have to track it in an additional program, it would be my preference to just have all the information in one place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jonathan Allard

Easy of use scheduling software

Used daily for 2+ years
Reviewed 2017-01-10
Review Source: GetApp

I'm using this software for my technician's appointments. It has been really good for my use so far. It's really easy of use, and it's nicely built. Support has been really helpful in solving my problems in a really decent time.

Pros
Easy of use Very clear Good database Online backups

Cons
No mac version They took off some functions like the dates with appointments in bold It's twice the price than what I was paying for the last 5 years

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rob Beaton

Big Business Presentation from our Small Business

Used daily for 1-2 years
Reviewed 2019-10-04
Review Source: Capterra

All has been positive since the start, as far as the scheduling and customer reminders. I’m not really a big fan of the prepaid text message fees, but all else is good.

Pros
The flexibility of being able to access it on computers and smartphones alike. If a customer messages me anywhere, I can schedule them on my phone and it’s done.

Cons
I actually can’t think of anything as it does what I need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jean-Marc Arnault

Very good scheduling software

Used daily for 2+ years
Reviewed 2017-02-01
Review Source: GetApp

It's very easy to schedule appointments and technicians. Reports are clear and contain every information we need for our clients. I would recommend this software anytime.

Pros
Easy to use, great reports, great customer service.

Cons
No mac version, some functions have been taken off the software such as bold dates when there are appointments on that date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nadja Tschovikov

Affordable and very easy to use Scheduling Tool

Used daily for less than 6 months
Reviewed 2018-07-28
Review Source: Capterra

Improved customer service, improved reliability.

Pros
When we started using this software we switched from a completely paper-based model. Since we rolled out ScheduFlow for our team, our error rates have dropped dramatically and we have been able to greatly improve our reliability and service to customers. The most amazing feature of this software is its ease of use. We have had users with no prior computer experience learn to navigate the software within two days. For this we did not need manuals or documentation, it is so very intuitive to learn. Mobile users needed no more than a 5 minute briefing to start using the tool independently on their mobile devices. The user interface is great and highly customisable. We use it for scheduling taxi drivers and their trips and it works very well for us. It is not very pricey if you only need to use it within a relatively small team. I would recommend this tool to anyone who needs to schedule a very small company or project without a huge upfront investment in licenses or training.

Cons
The software feels a little bit "work in progress". Certain small glitches could not be resolved by tech support. For example one of my desktop users cannot see whether he sets an appointment at 2 am or pm because the am/pm doesn't show for him. We flagged this 2 months ago and it remains unresolved. We have also been having troubles with our license management, although support has always been quick to resolve these, we've had down times of several hours because of it. What we also don't enjoy is that there is no local backup of data. So unless you have a very reliable internet connection, you can be unable to see or edit your schedules.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Bruce Deslauriers

Got Scheduflow?

Used daily for 2+ years
Reviewed 2019-05-05
Review Source: Capterra

there is only one issue we needed solved, and Scheduflow solves it.... SPEED. Thenprohram is easy to use, making appts quick to make/modify at the POS.

Pros
I learned the UI in 10 minutes top to bottom. I was able to train all the employees quickly on using the mobile version to control their own scheduling. Soeed of bookings at the POS is key for us, and Scheduflow is the best way to go. Easy to read color blocking, mobile versatility, pricing..... its all there!

Cons
I dont really have "cons"... more of a wish list of future additions. I would like to see the ability to add an auto email to appt contacts so the program can send reminders we can set up. I would also love to see a photo option where a cam can integrate in and be used to add a photo reference to the appt spot. lastly, I would like to see a way to isolate individual employee catagories and show a quick list of available appt spots at a glance rather than doing a full weekly search.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Rose Tala

ScheduFlow is a Great Resource

Used daily for 6-12 months
Reviewed 2016-06-28
Review Source: Capterra

ScheduFlow has a user friendly platform. The design of this software speaks louder about its high value functionality. Users can create their whole day, whole week or even whole month schedule. It is easier to edit entries. Users can also print out the schedule and the care. The real time features of this software allow anybody to view updates of an organization wherever they are and using any mobile device, which is connected to the internet. With regard to cost management, this software saves time and cost effective for a large organization. The cost of this software and the return on investment is great.

Pros
Designers of this software gave it great effort and work. It allows customized scheduling with colors, fonts and space size. The colors are great for highlighting activities that need more attention. One ScheduFlow purchase can be assigned to unlimited computers and unlimited employees.

Cons
CD purchase is an old enough technology. It could be better if we purchased this software directly online. Six months subscription and then renewing is also not good enough arrangement because the owners may inflate prices and since you're used to using this software, you will have no otherwise rather than having to purchase it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tamara Davis

Office Manager

Used daily for 2+ years
Reviewed 2017-08-22
Review Source: Capterra

Pros
The ability to create and color code each employee and each type of service. This makes it easy for us to look at the scheduler and know exactly what the employee is doing based on the color as well as the status of the actual service call. It is very reasonably priced for all that it offers.

Cons
We would like to to be able to integrate with QuickBooks and read our customer base so that we would not have to enter customer information twice. We would also like to see that the software become available for Apple computers. We have recently switched to Apple computers and as of yet have not found a program that works as good as ScheduFlow within the Apple apps. Therefore we have both Apple and Windows computers at the desk and this is cumbersome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Nick Robinson

This has been a great product for our business.

Used daily for 2+ years
Reviewed 2018-01-26
Review Source: Capterra

The ability to schedule appointments across multiple computers and users.

Pros
The fact that every computer is linked together and appointments instantly pop up. A user in the front of the business can schedule an appointment for a user in the back and never have to tell them. Also, reminders can be set to automatically pop up. For instance you can make an appt recur to remind yourself to pay a bill or contact a customer.

Cons
Some of the use takes a bit of a learning curve. It could be streamlined a little. The process to add users could also be streamlined a little more but ultimately the pros outweigh the cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Thurber

It fits our purposes at work, note-taking is good. Can't check from home is a big bummer(licenses)

Used daily for 2+ years
Reviewed 2018-01-04
Review Source: Capterra

Pros
I like that anyone on the system can edit the schedule and that it updates fairly quickly. It is great for being able to check notes across different users which is a plus.

Cons
Honestly I am very frustrated that there is no ability for me to check schedule from home. ON days that I am off I have to call in and ask an office staff about what changed on my schedule or come in to work to check. It would take my organization using another license for me to have functionality at home.

Rating breakdown

Ease of use
Features

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Joe Grant

Easy to use, sleek, flexible

Used daily for 1-2 years
Reviewed 2016-09-20
Review Source: Capterra

I have used this program before in previous roles but found myself with a similar need in a new role with a new company. The ease of use for setting this up and then the seamless way that it has helped my team communicate their tasks with much more clarity has been terrific.

Pros
Flexibility to use it at multiple different locations, and for different area functions to see only the information that they need to see. Customer Support was very quick, and even added functionality I requested in a very short part of time.

Cons
Resource utilization counts tasks/appointments and not hours deployed. Would like to see % of hours assigned compared to working hours available

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tommy Nanyes

Dependable scheduling software

Used daily for 2+ years
Reviewed 2018-09-12
Review Source: Capterra

I have been with Duoserve for 10 years and consider the software a need to my company I could not work without. It keeps me organized and my customer happy with the consistency and speed of the data at my finger tips.

Pros
The interface is friendly to use and looks clean and simple. Searching history and future scheduling is simple and fast using a cloud based service. The price is fair and problems are seldom.

Cons
The annual renewal process, lacking a mobile version that works similar to the desktop version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Barbara Swanner

My Experience

Used daily for 2+ years
Reviewed 2018-09-12
Review Source: Capterra

When it works (which is 98% of the time), it works great and takes care of my business needs. But when it was down and I couldn't access my schedule it was extremely stressful.

Pros
It is user friendly, It takes care of my small business needs

Cons
They DO NOT have 24 hour help. They are in a different time zone than me and if it goes down which it has, 2X I can't access my schedule to know who, when or if a client is coming in. I have to wait for DuoServe to get to work before I can address the problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Nikki Silva

Excellent customer service, convenient and super easy to use.

Used weekly for 6-12 months
Reviewed 2018-03-24
Review Source: Software Advice

I like that this software is clean and simple to use, especially on my mobile device. Just a few glitches but there is always room for improvement.

Pros
I use this software through one of my clients as it their preferred software for scheduling. It was super easy and quick to learn, not much training required at all. I like the fact that it is very convenient and simple to use via desktop and mobile device and have noticed that this is the only desktop app that actually works extremely well on my android device without any glitches. You can easily share your contacts info and share appointments also. I also reviewed a free demo before using this software that was step by step simple so this would be great for users that are new beginners who aren't software savvy and also great for advanced users.

Cons
Holiday dates are not automatically uploaded or shown in the calendar. There isn't a "back" button should you make a mistake so you will have to create a new event. I do not pay for the service since I use it through a client but have heard it is a bit higher in cost compared to it's competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tommy Nanyes

We have been using ScheduFlow since 2008

Used daily for 2+ years
Reviewed 2017-08-08
Review Source: Capterra

Greta scheduling software !

Pros
Ease of scheduling and the speed of the software is great ! Adding resources and clients is easy too. Looking up customer history and forward scheduling is a breeze and works very quickly.

Cons
More room for notes in the client information. Keeping a history of the clients in these notes will help. A button installed on the appointment window that contains that clients notes would be ideal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Ziman

efficient and utilitarian program customizable to most needs

Used daily for 2+ years
Reviewed 2018-01-28
Review Source: Capterra

Pros
Its cloud based so very easy to access from multiple platforms. Updates instantly for all users. More cost effective than purchasing industry specific software with less functionality.

Cons
Customer support is difficult to access and not helpful in a timely fashion. Periodically for unknown reasons program needs to be reinstalled to work again...may be a problem with updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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drue mccollum

Great schedule program. works well for our needs. A lot of time and design went into this program

Used daily for 2+ years
Reviewed 2017-08-08
Review Source: Capterra

smooth schedule throughout the five locations

Pros
multiple stores can use the program. Easy to use. Great functionality and design. also has mobile access.

Cons
I wish they had tech support that answered phone immediately... but they do respond well by email. At times our licenses get hung up and even though we have extra available we cannot add new people until tech responds to email... frustrating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patrick Burch

As a small business ScheduFlow as been a great scheduling tool.

Used daily for 2+ years
Reviewed 2018-01-04
Review Source: Capterra

Cloud based scheduling software that is easy to use.

Pros
Easy to use right from the start. Don't have to worry about doing a backup. Can access from home or on the road.

Cons
Mobile access should be a standard feature and be similar to the desktop version. It would be nice to have a notes feature for each scheduled item that is different from the description box and would also allow for attachments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ken Wambora

The New Online Version is Fantastic

Used daily for 6-12 months
Reviewed 2016-06-28
Review Source: Capterra

ScheduFlow is the new book appointments on PC technology. This software utilizes a powerful high level cloud computing technology. Creators of this software made a live calendar that will remind users of their appointment schedules even when some is too occupied. One of the greatest advantages of this scheduling software is allowing synchronization where a schedule entered on this end will be available on the other end among members. ScheduFlow ease scheduling within an organization, eliminating the laborious use of papers and that sometimes go unnoticed.

Pros
ScheduFlow solves the biggest problem of activity scheduling. Tasks can be scheduled while on the go. Customer service is also excellent No worrying about leaving a timetable in office or at home.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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