GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Serviceware Knowledge vs Deepser Comparison (2026)
Add to Compare
Compare similar apps
Freshservice
4.5
JIRA Service Management
4.5
Good recommendations?
Serviceware Knowledge
5
13
4
6
3
0
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Deepser
5
36
4
18
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Serviceware Knowledge is a cloud knowledge management software designed to provide companies with the technology to search & locate knowledge quickly & easily.
Deepser is a Help Desk and Ticketing solution designed to simplify support operations. Native AI helps classify requests, surface relevant information and accelerate resolutions, allowing teams to deliver better service while reducing manual effort.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
20
5
4
3
2
1
13
6
0
1
0
- Value for money
- Ease of use
- Features
- Customer support
4.6
58
5
4
3
2
1
36
18
4
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Not enoughreviews yet
Pros
Navpreet K.
IT developer
Jonny R.
dott.
Andreas V.
IT OPS MANAGER
Cons
Not enoughreviews yet
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review4 years ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features27
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Barcode/Ticket Scanning
- Billable Items Tracking
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Projects
- OSHA Compliance
- Patch Management
- Performance Metrics
- Personalization
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Mapping
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Segmentation
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- User Management
- Widgets
- Workflow Automation
- Workflow Management
- Total features167
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Accounting Integration
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Barcode/Ticket Scanning
- Billable Items Tracking
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Mapping
- Data Security
- Data Visualization
- Decision Support
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Event Logs
- Forms Management
- Full Text Search
- Gantt/Timeline View
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Impact Management
- Inbox Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Projects
- OSHA Compliance
- Patch Management
- Performance Metrics
- Personalization
- Portfolio Management
- Prioritization
- Problem Management
- Procurement Management
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Proposal Generation
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Relationship Mapping
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- SSL Security
- Safety Incident Management
- Sales Pipeline Management
- Sales Reports
- Scheduled/Automated Reports
- Scheduling
- Segmentation
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Timesheet Management
- User Management
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- AnyDesk
- Connect
- Datto RMM
- Freshdesk
- Google Calendar
- ManageEngine OpManager
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Teams
- Ninja
- Splashtop
- Supremo Remote Desktop
- TeamViewer ONE
- Zendesk Suite
- baramundi Management Suite
- Total integrations16
- 3CX
- AnyDesk
- Connect
- Datto RMM
- Freshdesk
- Google Calendar
- ManageEngine OpManager
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Teams
- Ninja
- Splashtop
- Supremo Remote Desktop
- TeamViewer ONE
- Zendesk Suite
- baramundi Management Suite
Alternatives
Explore similar apps
