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JIRA Service Management vs Serviceware Knowledge Comparison (2026)
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Good recommendations?
JIRA Service Management
5
444
4
270
3
50
2
12
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Serviceware Knowledge
5
13
4
6
3
0
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.
Serviceware Knowledge is a cloud knowledge management software designed to provide companies with the technology to search & locate knowledge quickly & easily.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
779
5
4
3
2
1
444
270
50
12
3
- Value for money
- Ease of use
- Features
- Customer support
4.6
20
5
4
3
2
1
13
6
0
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Andrew G.
Devops
Anit S.
Enterprise Architect
Shivam A.
Account relationship manager
Pros
Not enoughreviews yet
Cons
Sarah P.
Performance Marketing Manager
Jarosław K.
Director of Support Services
Arti R.
Software engineer
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review4 years ago
Key features
- Total features128
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcoding/RFID
- Bug Tracking
- Bug/Issue Capture
- CRM
- Capacity Management
- Catalog Management
- Change Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Library
- Content Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Email Alerts
- Email Management
- Feedback Management
- For IT Project Management
- Full Text Search
- GPS
- Help Desk Management
- IT Asset Management
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- On Call Scheduling
- Patch Management
- Performance Metrics
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Tracking
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Team Collaboration
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Widgets
- Workflow Management
- Total features27
- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Routing
- Autoresponders
- Availability Management
- Backlog Management
- Backup and Recovery
- Barcoding/RFID
- Bug Tracking
- Bug/Issue Capture
- CRM
- Capacity Management
- Catalog Management
- Change Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communications Management
- Compliance Management
- Compliance Tracking
- Configuration Management
- Content Library
- Content Management
- Contract Drafting
- Contract/License Management
- Cost Tracking
- Customer Complaint Tracking
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Email Alerts
- Email Management
- Feedback Management
- For IT Project Management
- Full Text Search
- GPS
- Help Desk Management
- IT Asset Management
- IT Incident Management
- IT Reporting
- Incident Management
- Inventory Management
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Network Monitoring
- On Call Scheduling
- Patch Management
- Performance Metrics
- Policy Management
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Project Tracking
- Projections
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release Management
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Risk Assessment
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Team Collaboration
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Widgets
- Workflow Management
Integrations
- Total integrations56
- 8x8 Contact Center
- Asana
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- Bitbucket
- Box
- Checklist for Jira
- Confluence
- Didit
- Docusign
- Dropbox
- Freshdesk
- GitHub
- Gliffy
- Google Analytics 360
- Hootsuite
- HubSpot CRM Integration for Jira
- Jenkins
- Jira
- Kayako
- LiveChat
- Luciq
- Mermaid Chart
- Metric.ai
- Microsoft 365
- Microsoft 365 for Jira
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft SharePoint
- OKR for Jira
- PagerDuty
- QAlity Plus
- Rewind
- Salesforce Sales Cloud
- ScriptRunner
- ScriptRunner for Jira
- Slack
- Tempo Timesheets
- Toggl
- Trello
- UpRaise
- Userlane
- Usersnap
- WBS Gantt Chart for Jira
- Workplace from Meta
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
- Total integrations2
- 8x8 Contact Center
- Asana
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- Bitbucket
- Box
- Checklist for Jira
- Confluence
- Didit
- Docusign
- Dropbox
- Freshdesk
- GitHub
- Gliffy
- Google Analytics 360
- Hootsuite
- HubSpot CRM Integration for Jira
- Jenkins
- Jira
- Kayako
- LiveChat
- Luciq
- Mermaid Chart
- Metric.ai
- Microsoft 365
- Microsoft 365 for Jira
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Power BI Connector for Jira
- Microsoft SharePoint
- OKR for Jira
- PagerDuty
- QAlity Plus
- Rewind
- Salesforce Sales Cloud
- ScriptRunner
- ScriptRunner for Jira
- Slack
- Tempo Timesheets
- Toggl
- Trello
- UpRaise
- Userlane
- Usersnap
- WBS Gantt Chart for Jira
- Workplace from Meta
- Xray
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
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