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Slack vs Zenvia Customer Cloud Comparison (2026)

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Microsoft Teams

4.5

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4.6

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4.7

Good recommendations?

Slack

Zenvia Customer Cloud

Overview

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Zenvia Customer Cloud helps companies sell more and serve customers better by integrating channels, data, and journeys into a single solution.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

8.75

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

24.2K

17.4K

5.7K

912

127

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

4.1

359

158

119

Value for money

Ease of use

Features

Customer support

67%

would recommend this app

Pros

“Channels help keep discussions organized by project or department, file sharing is seamless, notifications can be customized to reduce distractions, and the powerful search feature makes it easy to retrieve older conversations.”

Emilia W.

Network Support Coordinator

“The intuitive interface, reliable performance, and wide range of integrations have helped streamline our daily workflows and improve productivity. While there are occasional challenges with managing large volumes of messages and notifications, the benefits far outweigh these minor drawbacks.”

Andrea L.

Innovation Manager

“What I most like about Slack are the video call feature (Huddle) and screen-recording feature (which also allows you to record audio and camera with it).”

James W.

Salesforce Administrator

Pros

“Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere.”

Jorge M.

Operations Associate

“The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers”

Mahmoud A.

PROJECT MANAGER

“The chatting feature is actually pretty good.”

Jorge M.

Operations Associate

Cons

“Notification management can also be challenging in active workspaces, leading to information overload if not carefully configured. While Slack offers powerful search capabilities, finding older conversations or specific files is not always as intuitive as it could be.”

Cristiano F.

Consultant

“The only time I get frustrated with it is when I need to invite partners (from external companies) into our workspace for targeted deal collaboration. When those folks come from organizations stuck with Teams, it's not easy to get them to adopt it for a limited time, even though it's easy enough to add them to the dedicated Slack workspace.”

Alicia R.

Director, Business Development

“The lack of proper conditional logic (if/then branching) is frustrating. If you want to build complex, multi-step flows with different outcomes based on user input, the native builder just can't handle it.”

Denis M.

Recruiter

Cons

“The live chat cost more when using data connection”

kwandile M.

Reviewer

“Customer support is terrible and hard to get a hold of.”

Jorge M.

Operations Associate

“The software es helpful with WhatsApp contacts, but we couldn’t integrate messenger, we also couldn’t relate the credit card for paying and, after 2 weeks, we still couldn’t set up the bot.”

Ana L.

Gerente de Marketing