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Zenvia Customer Cloud

Cloud omnichannel CX platform for SMBs and enterprise

Table of Contents

Is this product right for your business?

Find out with a

Zenvia Customer Cloud - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Zenvia Customer Cloud overview

What is Zenvia Customer Cloud?

Zenvia Customer Cloud is a cloud-based (SaaS) omnichannel customer experience platform that centralizes communication, data, and automation across the full customer lifecycle. Designed for SMBs and enterprises, it unifies channels such as WhatsApp, Instagram, email, and voice into a single interface, combining a customer data platform (CDP), AI-powered chatbots, campaign management, and a multi-agent inbox. Teams across marketing, sales, and support can operate from one environment, reducing tool fragmentation and enabling consistent customer engagement at scale.

Zenvia Customer Cloud supports journey-based workflows covering attraction, conversion, service, and retention. The CDP aggregates customer data to support segmentation and personalized outreach, while automation tools handle repetitive interactions across channels without agent intervention. The platform includes configurable chatbot flows, real-time reporting dashboards, and integrations with CRM and e-commerce systems. Role-based access and multi-agent routing allow support and sales teams to collaborate efficiently, with conversation history and context preserved across channels for continuity.

Starting price

Alternatives

with better value for money

Pros & Cons

Chat

Ease of Use

Contacts

Customer Support

Response Templates

Frequent instability and errors

Zenvia Customer Cloud’s user interface

Ease of use rating:

4.1

(359)

Zenvia Customer Cloud reviews

Overall rating

4.1

359

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.67/10

Rating distribution

158

119

Pros

“Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere.”

Jorge M.

Operations Associate

“The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers”

Mahmoud A.

PROJECT MANAGER

“The chatting feature is actually pretty good.”

Jorge M.

Operations Associate

Cons

“The live chat cost more when using data connection”

kwandile M.

Reviewer

“Customer support is terrible and hard to get a hold of.”

Jorge M.

Operations Associate

“The software es helpful with WhatsApp contacts, but we couldn’t integrate messenger, we also couldn’t relate the credit card for paying and, after 2 weeks, we still couldn’t set up the bot.”

Ana L.

Gerente de Marketing

Who uses Zenvia Customer Cloud?

Based on 359 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Health, Wellness and Fitness

Construction

Accounting

Financial Services

Others

Use cases

Customer Communications Management

Live Chat

Customer Experience

Sales Engagement Platform

Conversational Marketing Platform

Zenvia Customer Cloud's key features

Most critical features, based on insights from Zenvia Customer Cloud users:

Chat/Messaging

4.1

(8)

Multi-Channel communication

3.5

(16)

All Zenvia Customer Cloud features

Features rating:

3.9

(359)

AI/Machine learning

(0)

API

1.0

(1)

Appointment scheduling

4.0

(4)

Autoresponders

3.1

(8)

Canned responses

3.8

(8)

Chatbot

3.7

(11)

Chat/Messaging

4.1

(8)

Communication management

4.0

(1)

CRM

(0)

Customizable templates

2.7

(3)

File sharing

4.0

(10)

For sales teams/organizations

4.0

(1)

Group messaging

5.0

(1)

Human Handover

3.6

(5)

Inbox management

4.5

(4)

Interaction tracking

(0)

Lead distribution

4.0

(4)

Lead management

(0)

Lead qualification

4.7

(3)

Live chat

4.1

(8)

Mobile access

4.4

(11)

Monitoring

(0)

Multi-Channel communication

3.5

(16)

Multi-Channel marketing

(0)

Multi-Language

4.0

(9)

Natural language processing

(0)

On-Demand communications

3.0

(3)

One-to-One messaging

4.4

(11)

Personalization

2.5

(2)

Pre-Configured bot

(0)

Proactive chat

3.8

(6)

Real-Time analytics

3.0

(3)

Real-time consumer-facing chat

4.2

(5)

Real-time conversations

4.0

(11)

Real-Time monitoring

(0)

Reporting/Analytics

3.0

(22)

Search/Filter

(0)

Single sign on

5.0

(1)

SMS messaging

3.3

(4)

Social media integration

3.8

(6)

Tagging

(0)

Template management

1.0

(2)

Third-Party integrations

3.8

(6)

Transcripts/Chat history

3.9

(9)

Transfers/Routing

4.5

(4)

Zenvia Customer Cloud alternatives

Zenvia Customer Cloud

4.1

(359)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

3.9

Value for Money

3.8

Customer Support

4.0

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Slack

4.7

(24.1K)

visit website

Starting from

8.75

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.4

Birdeye

4.7

(707)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Zenvia Customer Cloud pricing

Value for money rating:

3.8

(359)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Zenvia Customer Cloud price and value

Value for money rating:

3.8

(359)

To see what individual users think of Zenvia Customer Cloud's price and value, check out the review snippets below.

Jorge M.

Operations Associate

Mahmoud A.

PROJECT MANAGER

Zenvia Customer Cloud integrations (6)

Integrations rated by users

We looked at 359 user reviews to identify which products are mentioned as Zenvia Customer Cloud integrations and how users feel about them.

Messenger

Integration rating: 4.0 (1)

“A lot of our clients already have FB and often require more value when integrating MetaAds and WhatsApp. Respond allows us to unlock this for them”

TUMELO O.

Head of Channels

Integration rating: 5.0 (1)

Other top integrations

Zenvia Customer Cloud customer support

What do users say about Zenvia Customer Cloud customer support?

Customer support rating:

4.0

We analyzed verified user reviews to identify positive and negative aspects of Zenvia Customer Cloud customer support.

A fair number of users highlight the support team's responsiveness, noting quick answers and effective solutions to their issues.

Multiple users appreciate that support is available online, attentive, and provides clear guidance, making problem-solving easier.

A number of users report slow response times from support, with some waiting hours or even days for resolution of critical issues.

Multiple users mention difficulty reaching support, limited availability, and lack of knowledgeable assistance, especially during outages.

Support options

Chat

Knowledge base

Faqs/forum

Email/help desk

Training options

Webinars

Live online

Documentation

Videos

To see what individual users say about Zenvia Customer Cloud's customer support, check out the review snippets below.

“Also, we would like an integration with Facebook Ads because is difficult to assign traffic, we have to ask tons of questions in Sirena, that the community manager has already ask. ”

Sandra R.

Marketing Manager

“The functionality of servicing customers with one central WhatsApp number and directing their orders to the most convenient location.”

Luis P.

CEO

“Customer support is terrible and hard to get a hold of.”

Jorge M.

Operations Associate

“We don't like the app to ios, we need a catalog of products or services, we most have this feature, and more automation.”