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Zenvia Customer Cloud
5
158
4
119
3
52
2
16
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud omnichannel CX platform for SMBs and enterprise
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Zenvia Customer Cloud - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2026
Zenvia Customer Cloud overview
What is Zenvia Customer Cloud?
Zenvia Customer Cloud is a cloud-based (SaaS) omnichannel customer experience platform that centralizes communication, data, and automation across the full customer lifecycle. Designed for SMBs and enterprises, it unifies channels such as WhatsApp, Instagram, email, and voice into a single interface, combining a customer data platform (CDP), AI-powered chatbots, campaign management, and a multi-agent inbox. Teams across marketing, sales, and support can operate from one environment, reducing tool fragmentation and enabling consistent customer engagement at scale.
Zenvia Customer Cloud supports journey-based workflows covering attraction, conversion, service, and retention. The CDP aggregates customer data to support segmentation and personalized outreach, while automation tools handle repetitive interactions across channels without agent intervention. The platform includes configurable chatbot flows, real-time reporting dashboards, and integrations with CRM and e-commerce systems. Role-based access and multi-agent routing allow support and sales teams to collaborate efficiently, with conversation history and context preserved across channels for continuity.
Starting price
Alternatives
with better value for money
Pros & Cons
Chat
Contacts
Ease of Use
Customer Support
Response Templates
Features
Do you work for Zenvia Customer Cloud? Manage this product listing
Zenvia Customer Cloud’s user interface
Zenvia Customer Cloud review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.9
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about Zenvia Customer Cloud?
Reviewers indicate Zenvia Customer Cloud is easy to use, with an interface similar to WhatsApp, making onboarding straightforward for teams. They appreciate its ability to centralize client communications, manage sales processes, and automate messaging across multiple channels, which helps improve response times and organize customer interactions efficiently. They find the integration with WhatsApp and other platforms particularly valuable for daily operations.
Users report frequent technical issues, such as delays in message delivery, bugs, and platform instability. They feel customer support is slow and sometimes unhelpful, and mention limited customization, reporting, and challenges with managing conversations and contacts, especially after 24 hours.
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Who uses Zenvia Customer Cloud?
Based on 359 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zenvia Customer Cloud's key features
Most critical features, based on insights from Zenvia Customer Cloud users:
All Zenvia Customer Cloud features
Features rating:
Zenvia Customer Cloud alternatives
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Zenvia Customer Cloud pricing
Value for money rating:
Starting from
No pricing info
User opinions about Zenvia Customer Cloud price and value
Value for money rating:
To see what individual users think of Zenvia Customer Cloud's price and value, check out the review snippets below.
Jorge M.
Operations Associate
Mahmoud A.
PROJECT MANAGER
Zenvia Customer Cloud integrations (6)
Integrations rated by users
We looked at 359 user reviews to identify which products are mentioned as Zenvia Customer Cloud integrations and how users feel about them.
Other top integrations
Zenvia Customer Cloud customer support
What do users say about Zenvia Customer Cloud customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Zenvia Customer Cloud customer support.
A fair number of users highlight the support team's responsiveness, noting quick answers and effective solutions to their issues.
Multiple users appreciate that support is available online, attentive, and provides clear guidance, making problem-solving easier.
A number of users report slow response times from support, with some waiting hours or even days for resolution of critical issues.
Multiple users mention difficulty reaching support, limited availability, and lack of knowledgeable assistance, especially during outages.
Support options
Training options
To see what individual users say about Zenvia Customer Cloud's customer support, check out the review snippets below.
“Also, we would like an integration with Facebook Ads because is difficult to assign traffic, we have to ask tons of questions in Sirena, that the community manager has already ask. ”
Sandra R.
Marketing Manager
“The functionality of servicing customers with one central WhatsApp number and directing their orders to the most convenient location.”
Luis P.
CEO
“Customer support is terrible and hard to get a hold of.”
Jorge M.
Operations Associate
“We don't like the app to ios, we need a catalog of products or services, we most have this feature, and more automation.”
Eduardo A.
Owner
Zenvia Customer Cloud FAQs
Q. What level of support does Zenvia Customer Cloud offer?
Zenvia Customer Cloud offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Email/Help Desk