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UtiliSync811 Logo
UtiliSync811

Document management software for municipalities

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UtiliSync811 Pricing, Features, Reviews and Alternatives

UtiliSync811 product overview

What is UtiliSync811?

UtiliSync811 is a fieldwork scheduling and document management solution for municipalities and utility owners.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support

Training options

Documentation
Videos

UtiliSync811 pricing information

Value for money

5.0

/5

7

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

UtiliSync811 features

Functionality

4.7

/5

7

Total features

37

9 categories

Most valued features by users

Alerts/Notifications
Third-Party Integrations
File Sharing
Activity Dashboard
Drag & Drop
Customizable Branding
Commenting/Notes
Workflow Management

UtiliSync811 users reviews

Overall Rating

4.9

/5

7

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.71/10
Rating distribution

5

4

3

2

1

6

1

0

0

0

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Joel Neil W.

Media Production, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Nice ticket management system

Reviewed 7 months ago

Used for a limited time in the US when assigned with a mapping project. It gave what we wanted and as I remember the customer service was very helpful.

Pros

Ticket management system in complex human resources team works fine, never identified a single issue. Can sort aged tickets and creates a report of them to chase relevant people to resolve queries.

Cons

Only the user interface might be renewed as sometimes it becomes difficult to see a helicopter view of tickets when you search what you needed.

TT
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Troy T.

Utilities, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My review of the New UtiliSync811

Reviewed 2 years ago

We have to respond to anywhere from 150-400 tickets in a single day depending on the season. The ease and ability to sort through this many tickets is important and I have already noticed a speed in which this program runs compared to the later version. Customer service has always been great in responding with help questions and/or requests.

Pros

I've been using Utilisync for several years and the only issue that I had was pulling up old tickets and not getting all the information I wanted. Utilisync811 Nailed this update with the ease to pull up and sort older tickets and you now get all the information from the original ticket (phone numbers, email address's, etc.).

Cons

There are two things I would like changed, but it doesn't make me not like using this new version. 1) When you click on a ticket it pulls up the ticket information on the right side (like the old version), highlights the area on the map (like the old version) but leaves all the other tickets still on the screen(not like the old version). There is button you can click to drop down the existing tickets...

BG
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Brent G.

Civic & Social Organization, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Good review

Reviewed 2 years ago
Pros

Some of the new features are awesome and great

Cons

Nothing so far planning on using it more

CK
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Chris K.

Government Administration, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great application with excellent support!

Reviewed 2 years ago

Being more on a support role, I am not a direct, in- the-trenches, user of the product, but my experience has been great to get implemented and configured through the help of U

Pros

The ease of use and configuration. I was very impressed with the direct interaction with the developers to help us get set up and continue to promptly support and answer ongoing questions. Utilisync will listen to customer input and continue to improve the application.

Cons

I recently try to add a specific Map Image Layer from within a grouping of layers and it does not support this method, however Feature Layers are supported, so this really was not an issue. Support got back to me right away to help on this issue and explain this to me.

KW
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Kevin W.

Utilities, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Utilisync made paperless locates easy

Reviewed 2 years ago

Wonderful. We were the first organization in our region to implement, so Utilisync had to learn our 811 system from scratch. We largely signed the contract and they went to work, a couple weeks later we were fully functional.

Pros

It was super easy to set up and easy to train staff on.

Cons

Would like more control over how maps display.

UtiliSync811 FAQs

Q. What type of pricing plans does UtiliSync811 offer?

UtiliSync811 has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of UtiliSync811?

UtiliSync811 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does UtiliSync811 support?

UtiliSync811 supports the following languages:
English


Q. Does UtiliSync811 offer an API?

No, UtiliSync811 does not have an API available.


Q. What other apps does UtiliSync811 integrate with?

UtiliSync811 integrates with the following applications:
ArcGIS, Cityworks


Q. What level of support does UtiliSync811 offer?

UtiliSync811 offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support

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