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Document management software for municipalities
UtiliSync811 Pricing, Features, Reviews and Alternatives
UtiliSync811 product overview
What is UtiliSync811?
UtiliSync811 is a fieldwork scheduling and document management solution for municipalities and utility owners.
Typical customers
Platforms supported
Support options
Training options
UtiliSync811 pricing information
Value for money
5.0
/5
6
Starting from
No pricing info
Pricing options
Value for money contenders
UtiliSync811 features
Functionality
4.7
/5
6
Total features
45
9 categories
Most valued features by users
Functionality contenders
UtiliSync811 users reviews
Overall Rating
4.8
/5
6
Positive reviews
100
%
Overall rating contenders
Troy T.
Utilities, 51-200 employees
Used daily for 2+ years
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We have to respond to anywhere from 150-400 tickets in a single day depending on the season. The ease and ability to sort through this many tickets is important and I have already noticed a speed in which this program runs compared to the later version. Customer service has always been great in responding with help questions and/or requests.
I've been using Utilisync for several years and the only issue that I had was pulling up old tickets and not getting all the information I wanted. Utilisync811 Nailed this update with the ease to pull up and sort older tickets and you now get all the information from the original ticket (phone numbers, email address's, etc.).
There are two things I would like changed, but it doesn't make me not like using this new version. 1) When you click on a ticket it pulls up the ticket information on the right side (like the old version), highlights the area on the map (like the old version) but leaves all the other tickets still on the screen(not like the old version). There is button you can click to drop down the existing tickets...
Chris K.
Government Administration, 1,001-5,000 employees
Used weekly for 6-12 months
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Being more on a support role, I am not a direct, in- the-trenches, user of the product, but my experience has been great to get implemented and configured through the help of U
The ease of use and configuration. I was very impressed with the direct interaction with the developers to help us get set up and continue to promptly support and answer ongoing questions. Utilisync will listen to customer input and continue to improve the application.
I recently try to add a specific Map Image Layer from within a grouping of layers and it does not support this method, however Feature Layers are supported, so this really was not an issue. Support got back to me right away to help on this issue and explain this to me.
Brent G.
Civic & Social Organization, 201-500 employees
Used daily for 2+ years
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Some of the new features are awesome and great
Nothing so far planning on using it more
Kevin W.
Utilities, 11-50 employees
Used daily for 6-12 months
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Wonderful. We were the first organization in our region to implement, so Utilisync had to learn our 811 system from scratch. We largely signed the contract and they went to work, a couple weeks later we were fully functional.
It was super easy to set up and easy to train staff on.
Would like more control over how maps display.
Eric P.
Utilities, self-employed
Used weekly for 1-2 years
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I've been able to roll this out to smaller entities and can easily justify their expenditures in saved manhours.
Easy of use for day-to-day users and ability to clear tickets without a trip is valuable for several clients
What cons we come up with, Utilisync Customer Support seems to be right on top of
UtiliSync811 FAQs and common questions
Q. What type of pricing plans does UtiliSync811 offer?
UtiliSync811 has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of UtiliSync811?
UtiliSync811 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does UtiliSync811 support?
UtiliSync811 supports the following languages:
English
Q. Does UtiliSync811 offer an API?
No, UtiliSync811 does not have an API available.
Q. What other apps does UtiliSync811 integrate with?
UtiliSync811 integrates with the following applications:
ArcGIS, Cityworks
Q. What level of support does UtiliSync811 offer?
UtiliSync811 offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
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