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ArcGIS

Mapping & analytics system for visualizing data by location

Table of Contents

Is this product right for your business?

Find out with a

ArcGIS - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

ArcGIS overview

Based on 507 verified user reviews

What is ArcGIS?

Reviews for ArcGIS come from a wide variety of industries, including civil engineering (13% of reviewers), environmental services (12%), and government administration (9%). The most frequent use case for ArcGIS cited by reviewers is GIS (79% of reviewers).

What are the most popular integrations for ArcGIS?

The ArcGIS integration most frequently cited by reviewers is AutoCAD, a 3D CAD product rated 4.3 out of 5 for its integration with ArcGIS.

Starting price

Free

Alternatives

with better value for money

Pros & Cons

Data Analysis

Map Creation

Server and Database

Pricing

Licensing

Bugs and Issues

ArcGIS’s user interface

Ease of use rating:

4.6

(507)

ArcGIS reviews

Overall rating

4.6

507

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.78/10

Rating distribution

324

158

Pros

“Civil Protection & Emergency Response: In civil protection scenarios, ArcGIS enables precise risk mapping, hazard modeling (such as flood and seismic vulnerability assessments), and real-time situational awareness during emergency management operations.”

Paolo O.

Gis developer

“Even offline, Field Maps lets crews capture data in remote corners of Malawi and sync back, though the real-time interactive dashboards are what win bids.”

Keith K.

Engineering Surveyor

“Combined with arcpy scripting, I can chain together a dozen geoprocessing steps and let the machine crunch overnight while I sleep.”

Keith K.

Engineering Surveyor

Cons

“It’s not a dealbreaker, but it forces careful packaging of offline projects, and I’ve had field crews lose an afternoon of edits because a sync failed.”

Keith K.

Engineering Surveyor

“The named-user subscription model traps you; stop paying and you lose access to both tools and stored projects.”

Keith K.

Engineering Surveyor

“Licensing checks randomly fail, demanding a sign-out and sign-in right when a deadline is screaming.”

Keith K.

Engineering Surveyor

Who uses ArcGIS?

Based on 507 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Utilities

Government Administration

Architecture & Planning

Civil Engineering

Others

Use cases

GIS

Public Works

Route Planning

Facility Management

Asset Tracking

ArcGIS's key features

Most critical features, based on insights from ArcGIS users:

Labeling

4.4

(9)

Map sharing

4.5

(29)

Data mapping

4.6

(70)

Data import/export

4.6

(78)

Reporting/Analytics

4.7

(6)

Geocoding

4.0

(1)

Route optimization

4.3

(47)

Image management

4.0

(3)

3D imaging

4.0

(2)

All ArcGIS features

Features rating:

4.6

(507)

3D imaging

4.0

(2)

Access controls/permissions

3.0

(1)

Activity dashboard

3.7

(3)

Activity tracking

5.0

(1)

Ad hoc query

(0)

Ad hoc reporting

4.0

(1)

Alerts/Escalation

(0)

Alerts/Notifications

4.7

(3)

API

4.0

(1)

Asset lifecycle management

(0)

Asset tracking

4.4

(7)

Barcoding/RFID

(0)

Behavioral analytics

(0)

Benchmarking

(0)

Bus Mileage Optimization

(0)

Census Data Integration

4.5

(2)

Chatbot

5.0

(1)

Check-in/Check-out

3.0

(1)

Collaboration tools

5.0

(1)

Color codes/icons

(0)

Communication management

(0)

Cost tracking

(0)

Customer segmentation

(0)

Customizable branding

4.0

(1)

Customizable fields

(0)

Customizable forms

4.0

(4)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

5.0

(2)

Dashboard creation

(0)

Database support

(0)

Data capture and transfer

4.0

(1)

Data collection

(0)

Data connectors

4.3

(3)

Data extraction

(0)

Data import/export

4.6

(78)

Data management

(0)

Data mapping

4.6

(70)

Data synchronization

(0)

Data transformation

(0)

Data visualization

4.5

(2)

Deep learning

(0)

Demographic Data

(0)

Depreciation management

(0)

Dispatch management

4.1

(12)

Disposal management

(0)

Document management

4.8

(4)

Document storage

(0)

Drag & drop

4.6

(5)

Driver Logs

(0)

Driver management

4.2

(9)

Equipment maintenance

(0)

Equipment management

(0)

Equipment tracking

5.0

(1)

Facility asset management

(0)

Fixed asset management

(0)

Fixed Route Management

(0)

Forecasting

(0)

For sales teams/organizations

(0)

Geocoding

4.0

(1)

Geofencing

(0)

Geographic maps

4.7

(65)

Geolocation

4.5

(36)

Geotargeting

(0)

GPS

(0)

Heatmaps

(0)

Historical reporting

5.0

(1)

Image management

4.0

(3)

Internet Mapping

4.5

(11)

Interoperability

5.0

(3)

Inventory tracking

2.0

(1)

IT asset tracking

(0)

Key performance indicators

5.0

(2)

Labeling

4.4

(9)

Location tracking

4.2

(47)

Maintenance management

(0)

Maintenance scheduling

5.0

(1)

Map creation

4.7

(48)

Map sharing

4.5

(29)

Metadata management

(0)

Mileage tracking

(0)

Mobile access

3.9

(23)

Mobile app

(0)

Monitoring

(0)

Multi-Language

(0)

Multi-Location

4.0

(1)

Multiple data sources

(0)

Multiple Route Support

(0)

Order management

4.2

(6)

Paratransit Management

(0)

Performance management

(0)

Performance metrics

4.3

(4)

Predictive analytics

5.0

(1)

Predictive modeling

(0)

Preventive maintenance

4.0

(6)

Profitability analysis

(0)

Publishing/Sharing

4.3

(3)

Real-Time analytics

(0)

Real-Time data

5.0

(3)

Real-Time monitoring

4.1

(7)

Real-Time notifications

3.0

(1)

Real-Time reporting

(0)

Real Time Simulation

(0)

Reminders

(0)

Reporting/Analytics

4.7

(6)

Reporting & statistics

4.4

(10)

Reservations management

(0)

Role-Based permissions

(0)

Route optimization

4.3

(47)

Routing

4.0

(2)

Scheduling

3.9

(13)

Scorecards

(0)

Search/Filter

(0)

Secure data storage

(0)

Self service data preparation

(0)

Service request management

(0)

Single sign on

(0)

Spatial analysis

4.6

(8)

Statistical analysis

4.3

(8)

Status tracking

5.0

(3)

Strategic planning

5.0

(2)

Tagging

(0)

Task management

(0)

Task scheduling

(0)

Third-Party integrations

4.3

(3)

Trade Area Analysis

(0)

Trend analysis

(0)

Trend/Problem indicators

(0)

User management

4.0

(1)

Visual analytics

5.0

(3)

Website integration

(0)

Widgets

(0)

Workflow automation

(0)

Workflow management

5.0

(3)

Work order management

4.0

(15)

ArcGIS alternatives

ArcGIS

4.6

(507)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.9

Features

4.6

Value for Money

4.0

Customer Support

4.1

eWorkOrders CMMS

4.9

(118)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.9

Value for Money

5.0

Customer Support

5.0

Jobber

4.6

(1.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.4

Customer Support

4.6

Google Maps

4.7

(1.8K)

learn more

Starting from

Free

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.8

Customer Support

4.4

ArcGIS pricing

Value for money rating:

4.0

(507)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about ArcGIS price and value

Value for money rating:

4.0

(507)

To see what individual users think of ArcGIS's price and value, check out the review snippets below.

Paolo O.

Gis developer

“Even offline, Field Maps lets crews capture data in remote corners of Malawi and sync back, though the real-time interactive dashboards are what win bids.”

Keith K.

Engineering Surveyor

ArcGIS integrations (1)

Integrations rated by users

We looked at 507 user reviews to identify which products are mentioned as ArcGIS integrations and how users feel about them.

AutoCAD

Integration rating: 4.5 (14)

QGIS

Integration rating: 5.0 (5)

Microsoft Excel

Integration rating: 4.8 (4)

Elements XS

Integration rating: 5.0 (2)

“work order creation and meter audit”

“used for all work orders and maps in field”

Amanda P.

Asset/GIS manager

1/2

Google Maps

Integration rating: 5.0 (2)

“Attaching exact locations and getting location-based reminders ensures I remember errands the minute I arrive somewhere.”

Theresa W.

Managing Partner and Co-owner

Other top integrations

Asset Essentials

ArcGIS customer support

What do users say about ArcGIS customer support?

Customer support rating:

4.1

We analyzed verified user reviews to identify positive and negative aspects of ArcGIS customer support.

Widely noted by reviewers, ArcGIS offers responsive, knowledgeable, and professional customer support with a strong community presence.

A small group of reviewers report slow response times and inconsistent quality when contacting customer support.

Support options

Faqs/forum

Knowledge base

Phone support

Email/help desk

Chat

24/7 (live rep)

Training options

Videos

In person

Documentation

Live online

Webinars

To see what individual users say about ArcGIS's customer support, check out the review snippets below.

“Customer service is excellent and they take the time to walk you through new things.”

ferryn s.

Project Manager

ArcGIS FAQs

Q. Who are the typical users of ArcGIS?

ArcGIS has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business

These products have better value for money

Q. What is ArcGIS used for?

ArcGIS from Esri is an integrated collection of geographic information system (GIS) software products for multiple platforms and promising standards-compliant handling of spatial analysis, data management, and location-based 3D data mapping. Providing the contextual tools for mapping and spatial reasoning, ArcGIS enables users to visualize and analyze organizational business practice data in terms of its environmental location, while collaborating with others by sharing insights via not only maps, but apps and reports also. ArcGIS Online is specifically the hosted, online SaaS version of the product, offering a complete, cloud-based mapping solution. ArcGIS Online promises a scalable, secure and compliant GIS that allows users to collaboratively use, create and share maps, while working with scenes, layers, analytics, data and also apps. In addition, access is granted to content within ArcGIS' Living Atlas of the World and its collection of geographic information sourced from around the globe including maps, apps and data layers relevant to a variety of working applications. Aside from the product's cloud infrastructure, ArcGIS is then supported by a suite of extra apps and a number compatible with iOS and Android devices. This includes the ArcGIS Companion app for field-based access to the viewing of organizational content, plus additional tools and features for data collection.

Q. Does ArcGIS support mobile devices?

ArcGIS supports the following devices:
iPad, Android, iPhone

Q. What level of support does ArcGIS offer?

ArcGIS offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)