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ArcGIS
5
322
4
158
3
19
2
3
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Mapping & analytics system for visualizing data by location
Table of Contents
ArcGIS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: July 2026
ArcGIS overview
Based on 505 verified user reviews
What is ArcGIS?
Reviews for ArcGIS come from a wide variety of industries, including civil engineering (13% of reviewers), environmental services (12%), and government administration (9%). The most frequent use case for ArcGIS cited by reviewers is GIS (77% of reviewers).
What do users say about ArcGIS pricing?
Some users say ArcGIS offers advanced features that justify the investment for organizations with complex needs, and they appreciate student rates and organizational licenses. However, most reviewers find the high cost, extra fees, and subscription model prohibitive.
What are the most popular integrations for ArcGIS?
The ArcGIS integration most frequently cited by reviewers is AutoCAD, a 3D CAD product rated 4.3 out of 5 for its integration with ArcGIS.
Starting price
Alternatives
with better value for money
Pros & Cons
Map Creation
Data Analysis
Server and Database
Pricing
Licensing
Bugs and Issues
ArcGIS’s user interface
ArcGIS review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.6
Ease of use
3.9
Customer support
4.1
Reviews sentiment
What do users say about ArcGIS?
Users say ArcGIS offers powerful tools for map creation, spatial analysis, and data visualization, making it valuable for research, engineering, and planning projects. They find its broad functionality, customization options, and integration with databases and cloud services helpful for managing complex geospatial data and collaborating across teams. Many appreciate the extensive documentation and active user community.
Reviewers report that ArcGIS is expensive, with high licensing and hardware costs often limiting access for individuals and small organizations. They indicate a steep learning curve, frequent software crashes, and a sometimes unintuitive interface, which can make onboarding and daily use challenging.
Select to learn more
Who uses ArcGIS?
Based on 505 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ArcGIS's key features
Most critical features, based on insights from ArcGIS users:
All ArcGIS features
Features rating:
ArcGIS alternatives
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OpenGov Enterprise Asset Management
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ArcGIS pricing
Value for money rating:
Starting from
No pricing info
User opinions about ArcGIS price and value
Value for money rating:
To see what individual users think of ArcGIS's price and value, check out the review snippets below.
Keith K.
Engineering Surveyor
Keith K.
Engineering Surveyor
ArcGIS integrations (1)
Integrations rated by users
We looked at 505 user reviews to identify which products are mentioned as ArcGIS integrations and how users feel about them.
Integration rating: 4.5 (14)
“Integration allows me to watch the progress and needs of jobsites before we begin construction work and after.”
Michael H.
Survey Manager
Integration rating: 5.0 (5)
Integration rating: 4.8 (4)
“This allows users importing or exporting excel files to Google Sheets and Google Sheets files to Excel without losing it's formulas or formatting.”
Prachi D.
Administrative
Integration rating: 5.0 (2)
“work order creation and meter audit”
“used for all work orders and maps in field”
Amanda P.
Asset/GIS manager
Integration rating: 5.0 (2)
Other top integrations
ArcGIS customer support
What do users say about ArcGIS customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ArcGIS customer support.
Widely noted by reviewers, ArcGIS offers responsive, knowledgeable, and professional customer support with a strong community presence.
A small group of reviewers report slow response times and inconsistent quality when contacting customer support.
Support options
Training options
To see what individual users say about ArcGIS's customer support, check out the review snippets below.
“Customer service is excellent and they take the time to walk you through new things.”
ferryn s.
Project Manager
ArcGIS FAQs
ArcGIS has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is ArcGIS used for?
ArcGIS from Esri is an integrated collection of geographic information system (GIS) software products for multiple platforms and promising standards-compliant handling of spatial analysis, data management, and location-based 3D data mapping. Providing the contextual tools for mapping and spatial reasoning, ArcGIS enables users to visualize and analyze organizational business practice data in terms of its environmental location, while collaborating with others by sharing insights via not only maps, but apps and reports also. ArcGIS Online is specifically the hosted, online SaaS version of the product, offering a complete, cloud-based mapping solution. ArcGIS Online promises a scalable, secure and compliant GIS that allows users to collaboratively use, create and share maps, while working with scenes, layers, analytics, data and also apps. In addition, access is granted to content within ArcGIS' Living Atlas of the World and its collection of geographic information sourced from around the globe including maps, apps and data layers relevant to a variety of working applications. Aside from the product's cloud infrastructure, ArcGIS is then supported by a suite of extra apps and a number compatible with iOS and Android devices. This includes the ArcGIS Companion app for field-based access to the viewing of organizational content, plus additional tools and features for data collection.
Q. Does ArcGIS support mobile devices?
ArcGIS supports the following devices:
iPad, Android, iPhone
Q. What level of support does ArcGIS offer?
ArcGIS offers the following support options:
FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)