Weave vs Yapi

Vagaro

Carepatron

Acuity Scheduling

Vagaro is all-in-one software for beauty, wellness, and fitness professionals. Manage appointments, accept payments, run marketing campaigns, and grow your business all from one easy-to-use platform designed to help you save time and boost revenue.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card.

Office Manager

So in short, easy to use given everything is working correctly however customer service DOES NOT resolve the issues they claim to and apparently even if you do a "free trial" of any features, you're still going to get charged and then it's going to take MONTHS of back and forth to get the charges removed. And there is still no guarantee that they have been.

APRN

It has cost us money by ways of additional hours of staff having to continually contact weave support and chase down problems.

Business Administrator

Our office enjoys using the software and Weaves customer service is always excellent and quick to respond.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Archiving & Retention

Audio Calls

Automated Attendant

Automated Scheduling

Availability Indicator

Availability Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Call Conferencing

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reminders

Call Reporting

Call Routing

Call Tracking

Call Transfer

Chat/Messaging

Client Database

Client Management

Collaboration Tools

Communication Management

Computer Telephony Integration

Confirmations/Reminders

Contact Database

Contact Management

Credit Card Processing

Customer Database

Customer Experience Management

Customer History

Customer Support

Customizable Branding

Customizable Caller ID

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Dental Practice Management

Discussions/Forums

Electronic Payments

Email Campaign Management

Email Management

Email Marketing

Email Reminders

Engagement Tracking

Event Calendar

Fax Management

Feedback Management

File Sharing

File Storage

Forms Creation & Design

For Physical Therapy

HIPAA Compliant

Interaction Tracking

List Management

Live Chat

Messaging

Mobile Access

Mobile Alerts

Monitoring

Multi-Channel Communication

Multi-Location

Multi-User Collaboration

Negative Feedback Management

Onboarding

On-Demand Recording

Online Booking

Online Payments

Online Scheduling

Online Voice Transmission

Patient Engagement

Patient Intake

Patient Scheduling

Payment Processing

Payment Reminders

Performance Metrics

Personalization

Practice Management

Progress Tracking

Project Management

Ratings/Reviews

Real-Time Analytics

Real-Time Chat

Real-Time Notifications

By industry, Weave reviewers are most commonly professionals in medical practice (36%). The most frequent use case for Weave cited by reviewers is appointment reminder (52% of reviewers).

Users and use cases

Reviewers appreciate being able to select only the services they need, which helps avoid unnecessary costs. Some users say the initial price is lower than competitors, but some reviewers report frequent price increases and extra fees. Some users feel the overall cost can become uncomfortable, especially when features are limited or not working as expected, and some feel the value does not always match the expense.

Value for money

The Weave integrations most frequently cited by reviewers are: Dentrix (a dental product rated 4.9 out of 5 for its integration with Weave) and Eaglesoft (a dental product, 4.9).

Integrations

Weave is an appointment reminder tool offering key features such as confirmations/reminders, SMS messaging, real-time notifications, appointment management, HIPAA compliance, and mobile access, among others.

Weave

Web-based

iPad

Android

Windows

iPhone

Lighthouse 360

Solutionreach

RingEX

Adit

Yapi

Demandforce

Mango Voice

Birdeye

WhatsApp

Ultimate

Elite

Frequent glitches disrupt workflow

We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day that we went live with our install, and they STILL haven't been fixed.

85% of reviewers feel negative about Bugs and Issues, reporting recurring software glitches, connectivity problems, and system crashes. Users say updates often introduce new bugs, causing disruptions in messaging, phone service, and app performance. They mention that technical problems can result in lost data, missed messages, or the need for frequent restarts. Reviewers indicate that troubleshooting is time-consuming, with some experiencing unresolved issues for extended periods. Many feel that these reliability concerns impact daily business operations and overall trust in the platform.

Slow and inconsistent customer service

Managing Partner

With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected.

60% of reviewers feel negative about Customer Support, describing long wait times, unresponsive representatives, and difficulty getting issues resolved. Users say follow-up is often lacking, with repeated transfers and unresolved problems persisting over multiple contacts. Some reviewers feel that support staff lack the expertise to address complex issues, and that communication is impersonal or dismissive. They report that delays in support can lead to business disruptions, and that the process of reaching a helpful representative is often frustrating and time-consuming.

Unreliable phone system experience

Owner, Physical Therapist

The UNRELIABLE service, the fact that my texting capability got hacked and then Weave had ME resolve it with filling out forms and couldn't guarantee it wouldn't happen again, and the POOR customer service (had to wait a LONG time to even get anyone on the phone, then was often told "oh, that's not my department" and then I would get a help article emailed to me (which is the same help article I had access to with a quick search before I reached out to support).  

Practice Manager

Cordless phones always have unresolved issues; broken calls, phones don't work for 30 minutes here and there; customer support only does so much and issues are never resolved.  

45% of reviewers feel negative about Phone Support, citing frequent dropped calls, call quality issues, and problems with call routing. Users report frustration with inconsistent phone features, such as difficulty placing calls on hold, transferring calls, or managing voicemails. Some reviewers say that mobile app phone functions are unreliable, with frequent logouts and notification problems. They find that technical issues often require multiple support calls to resolve, and that phone integration with other systems can be complicated or incomplete.

Streamlined multi-channel communication

Product Manager

The integrated communication features are a real win.

90% of reviewers feel positive about Communication, emphasizing how the platform consolidates internal and external messaging into one system. Users think this improves efficiency, reduces no-shows, and enhances both staff and client interactions. They say features like instant messaging, department-wide notifications, and weekend accessibility are significant time savers. Reviewers appreciate being able to communicate easily without leaving their workspace, and some find that the software has improved overall business operations by making communication more reliable and accessible.

Efficient and flexible texting

Manager

The thing that really stood out to me about Weave was the texting feature that made it easy for communication to happen.

83% of reviewers feel positive about Texting Features, noting that the ability to send and receive texts from workstations or mobile devices is a major convenience. Users say texting is now a preferred communication method for many clients, making appointment reminders and updates more effective. They appreciate the ease of use, the ability to accept photos, and the seamless integration of texting into daily workflows. Some reviewers find that centralized texting keeps teams organized and responsive, even when staff are out of the office or working remotely.

Intuitive and accessible interface

Ease of use and can be user friendly for users of all ages

Marketing Director

86% of reviewers feel positive about Ease of Use, stating that the software is user-friendly across both desktop and mobile platforms. Users say navigation is straightforward, with clear dashboards and quick access to essential functions. They appreciate that the app makes their jobs easier, whether in the office or working remotely, and find that updates have improved usability over time. Reviewers indicate that features like customizable hold music and easy sign-in contribute to a practical, convenient experience for users of all ages and technical backgrounds.

Comprehensive client interaction tools

AR specialist

Weave helps to maintain patient confirmation and communication in order to help us keep a full schedule and to allow patients to communicate with us on the fly without having to call during the day when they may be at work.

CEO 

The fact that it integrates with our practice management software and allows us to send reminders and mass texts to patients is fantastic.

84% of reviewers feel positive about Client Support, highlighting the ability to manage patient communication through calls, texts, emails, and reminders in one system. Users say they can respond quickly to patient inquiries, access call logs and histories, and integrate seamlessly with practice management software. They appreciate being able to handle scheduling, confirmations, and emergencies remotely, which saves time and improves workflow. Reviewers indicate that features like caller ID, digital forms, and cloud-based access help them maintain consistent patient engagement and streamline daily operations across their teams.

It only sends texts to designated cell phones, not just a number listed as "Main" unless you want multiple numbers from the same household to receive texts, which our clients have not been happy about.

Dental Assistant

It provided a convenient all-in-one communication platform that helped streamline patient calls, texts, and appointment reminders.

Managing Optometrist

I like that that Weave saves me time in the office by easily being able to communicate with patients through a quick text and also being able to communicate with my office team quick and efficiently from anywhere.

Patient Coordinator

Weave has made my job easier by the convenience of communicating with patients and the convenience of being able to see the schedule from home in case there is a snow day, I don't have to risk driving in the snow in order to reschedule patient's. With weave I am able to do that from home.

Director of Operations

They decided to initiate the port on a Tuesday during business hours, without asking us first, leaving us with no phone lines for hours and no way for our patients to reach us. When we attempted to contact them to find out what was going on (because we didn't know they were porting our number that day), we were told no port was happening, only to be contacted hours later after the port was completed by the very person we'd been trying to get ahold of all day, stating that the port was complete.

Physical therapist

We’ve been using Weave for our physical therapy practice, and it has been an absolute game-changer. When a catastrophic flood destroyed our clinic, including all our equipment, computers, and phones, Weave truly saved us. Because everything is cloud-based, we were able to stay connected with our patients without interruption.

Director of IT

We are given the option to manage our own system from the platform or can contact support to configure all of the settings of phone tree, call routing, etc...

Peer support specialist and drug counselor

Really enjoyed the communication customer support security appointment scheduling and payment processing super worth the value for the money

We upgraded from an old phone system to Weave phones, that are not only nice units and mobiles, but also have the integration with our software.

Vet Tech

It is a great communication tool and has many features like scheduling and appointment management.

Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients.

Associate Veterinarian

Unfortunately, we have never gotten our call tree to properly work and there isn't a function to automatically place incoming calls on hold.

Being able to pick and choose which services we want is amazing rather than having to pay for a steep package price with lots of features we don't need.

It sometimes is confusing to me, seeing how it sends messages to patients that we rescheduled so I can see how it would be confusing to our elderly patients thanking them for coming in when we rescheduled their appointment.

Assistant Manager

In addition, you have the option for mass texting and sending forms for patients prior to scheduling.

Vet Tech, Practice Manager and Receptionsit

Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1.

From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue.

We also use them as our fax service, so we were able to drop the old company we were using for faxes.

We love how it integrates with our eaglesoft software so when someone calls I already know all their information before I even pick up the call.

Owner

Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.

Scheduling - Marketing Coordinator

The ability to text and call patients directly from the software has greatly improved our efficiency and responsiveness.

The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features.

Weave vs Yapi Comparison (2026)

Weave

Yapi

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives