360 SMS App - 2026 Pricing, Features, Reviews & Alternatives

360 SMS App is a 100% Salesforce and Zoho native, AI-powered digital engagement platform designed to help businesses connect, converse, and convert across 15+ messaging channels—without leaving Salesforce.

360 SMS is a 100% Salesforce- and Zoho-native, AI-powered digital engagement platform that helps businesses connect, communicate, and convert across 15+ messaging channels—all without leaving Salesforce. Trusted by 3,000+ businesses across 100+ countries, 360 SMS has been a proven name for over a decade, earning a 4.98/5 rating on AppExchange.

From SMS and WhatsApp to WeChat, LINE, Viber, Kakao, Zalo, and more, 360 SMS brings all customer conversations into a single Salesforce interface. Sales, marketing, and service teams can send, receive, and track messages directly from Salesforce records, ensuring complete visibility and consistent follow-ups.

Automation is at the core of 360 SMS. Teams can use no-code tools to quickly set up recurring messages, auto-replies, surveys, and drip campaigns, while advanced users can leverage Salesforce Flows, APIs, and integrations for complex workflows. This flexibility allows teams to scale engagement without relying on developers.

AI and AI Agents play a key role in improving productivity and outcomes. 360 SMS offers AI-powered language translation, enabling teams to communicate instantly in a customer’s preferred language. AI-suggested replies help agents respond faster and more accurately, while template quality scoring and message refinement tools ensure clarity, consistency, and compliance. Conversation analysis provides summaries, sentiment tracking, key takeaways, and next-action recommendations to help teams continuously improve engagement.

AI chatbots further extend automation by handling FAQs, qualifying leads, booking meetings, and capturing data—24/7—while seamlessly escalating conversations when human intervention is needed.

Compliance is built into the platform, with smart opt-in and opt-out management, selective consent controls, intent-based opt-outs, and support for evolving regulations through custom fields.

Trusted by businesses across industries, 360 SMS transforms Salesforce into a modern, AI-driven digital engagement hub—helping teams respond faster, stay compliant, and deliver better and connected customer experiences across every channel.