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Salesforce.org Education Cloud Logo

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CRM tool for educational institutions

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Salesforce.org Education Cloud Pricing, Features, Reviews and Alternatives

Salesforce.org Education Cloud FAQs

Q. Who are the typical users of Salesforce.org Education Cloud?

Salesforce.org Education Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Salesforce.org Education Cloud support?

Salesforce.org Education Cloud supports the following languages:
English


Q. Does Salesforce.org Education Cloud offer an API?

No, Salesforce.org Education Cloud does not have an API available.


Q. What level of support does Salesforce.org Education Cloud offer?

Salesforce.org Education Cloud offers the following support options:
FAQs/Forum, Email/Help Desk, 24/7 (Live rep), Phone Support

Salesforce.org Education Cloud product overview

What is Salesforce.org Education Cloud?

Salesforce.org Education Cloud is a web-based customer relationship management software designed to help educational institutions drive student success across the entire lifecycle from prospect to alum. The platform lets schools, colleges, and universities create a 360-degree view of their students by integrating data across various student information systems, financial aid, learning management systems, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
24/7 (Live rep)
Phone Support

Training options

Documentation
Webinars

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Salesforce.org Education Cloud

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Starting from

ic-pricetag

No pricing info

Free plan
Free trial
Pricing range

Starting from

399

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Salesforce.org Education Cloud features

Functionality

4.6

/5

8

Total features

27

9 categories

Most valued features by users

Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Learning Management
Data Import/Export
Admissions Management
Alumni Management
Application Management

Functionality contenders

Salesforce.org Education Cloud users reviews

Overall Rating

4.5

/5

8

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.14/10
Rating distribution

5

4

3

2

1

4

4

0

0

0

Overall rating contenders

AR
AvatarImg

Verified reviewer

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Premier CRM, Set up for Higher Ed

Reviewed 4 years ago

Our university used Salesforce to communicate with students and track those communications. The ability to create custom solutions to meet that needs of our admissions team makes Salesforce the easy choice.

Pros

Salesforce is a very powerful, customizable platform that allows companies and admins to set up an environment/instance that meets almost all of their communication and tracking needs. Salesforce for Higher Ed takes that powerful platform and directs its power towards recruiting and communicating with students. Creating and managing objects and views is very easy. Can be used to support and communicate with a student throughout their whole time interacting with the university (prospect to graduated alumnus). Customer service, as with all Salesforce products, is excellent and abundant documentation exists.

Cons

The native reporting functionality in Salesforce is severely lacking. Outdated graphics, clunky reporting structure, and limitations make reporting in Salesforce less than ideal. If possible, I would recommend completing reporting in an external software that connects directly to your Salesforce data.

AR
AvatarImg

Verified reviewer

Higher Education, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A fantastic all-around system for tracking and managing any stage of the student lifecycle

Reviewed 5 years ago

Salesforce for Higher Ed has revolutionized our enrollment practices, and continues to open new avenues for data-collection, enrollment management and prospect engagement. It's become the hub that our entire enrollment services operation runs from. Our main problems tend to be a result of our own inexperience, or lack of knowledge in navigating the truly vast potential of Salesforce. The learning curve is real, but we've found it worth it to stick it out.

Pros

I love the flexibility of Salesforce and the tailored customization of HEDA. It can do anything we need, and more. Salesforce also works hard to make sure every user has the training and documentation they need to make implementation successful.

Cons

The sheer size and flexibility of Salesforce imposes an enormous learning curve on users. Without proper guidance, some functions will be left idle, or even misused. Other functions are theoretically possible, but difficult to implement without extensive training and/or expensive add-on products.

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Brice P.

Higher Education, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A game changer for higher ed recruiting and admissions

Reviewed 5 years ago
Pros

We use a customized 3rd party version of Salesforce within the Higher Ed space - primarily for graduate recruiting and admissions, as well as marketing. Salesforce, while a sales platform, is versatile enough to allow us to completely customize our org the way we need it to function. We keep track of prospective applicants, run our info sessions as campaigns, and have even built our application using Salesforce site pages. The amount of flexibility and potential for integration is staggering. We are not full on the HEDA model, yet, but are moving in that direction. In addition, the products being rolled out for Higher Ed such as Adviser Link are very intriguing, and have us considering how we could roll out Salesforce to other units in our grad school.

Cons

Salesforce in general is a huge platform, and can be a bit challenging for new staff to learn. In addition, because of the customization and natural deviation away from a sales-based mentality in order to get it to work for Higher Ed, Salesforce can quickly accumulate layers and layers of settings, permissions, etc.

TJ
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Thomas J.

Higher Education, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great Platform; Detailed Reporting Capabilities

Reviewed 6 years ago
Pros

I appreciate how clear and easy the layout of everything is. Users are able to categorize each prospective student by the stage they're in. The reporting capabilities are incredibly helpful. Users can generate specific reports on basically anything regarding prospective students. Additionally, the platform has attractive visuals (graphs and more) to track each recruiter's progress.

Cons

While the capabilities of the report-making are great, the initial creation of the report can be tricky. I sometimes feel like I'm writing algebraic equations when creating a new report. This isn't always the case, but training new hires how to create new reports is probably the most time-consuming part of our CRM training.

AR
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Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A steep learning curve

Reviewed 6 years ago
Pros

SalesForce gives the potential to be a company-wide CRM, rather than a CRM just for Admissions. This is something we would like to do and have started working toward. This is SalesForce's largest benefit over many other popular Higher Ed CRMs. There is a lot of potential here and I am pleased with a lot of the features, though there are some ones that feel basic that are missing.

Cons

The data architecture is very convoluted and there is a very steep learning curve. It is clear when using SalesForce as a CRM tool for Higher Ed, that it was not built for Higher Ed. Despite that, it is still a strong solution. The other biggest pain point is responsiveness and slowness. The UI (ironically called Lightning) is incredibly slow which makes working on configurations very time-consuming for System Admins.

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