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Salesforce.org Nonprofit Cloud

Non-Profit CRM offered through Salesforce

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Salesforce.org Nonprofit Cloud Pricing, Features, Reviews and Alternatives

Salesforce.org Nonprofit Cloud product overview

What is Salesforce.org Nonprofit Cloud?

Break down the silos and empower your entire nonprofit to make a case for giving with a complete picture of your donors, volunteers, members and other constituents in one place. With social, mobile and collaboration at its core, Salesforce is helping nonprofits cultivate and grow life-long volunteer and supporter relationships.

Key benefits of using Salesforce.org Nonprofit Cloud

Collaborate in real time to create alignment, find and share information, and streamline resolutions. Transform your engagement, outreach and services.

Quickly build or install social and mobile custom apps to manage your programs, so you can spend less time on administration and more time delivery quality service

And drive annual campaign success with integrations for your donation landing pages, financial institution, email campaigns and event management apps.

Complete picture of your donors, volunteers, clients and other constituents in one place — including activity history, giving history, programs and events attended, and any custom information.

Streamline your grants prospecting, management and reporting with Salesforce’s powerful automation and real-time analytics.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Phone Support
FAQs/Forum

Training options

Webinars
Documentation
Videos

Salesforce.org Nonprofit Cloud pricing information

Value for money

4.5

/5

44

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Bloomerang
Value for money
#1
CharityTracker
Value for money
#2
DonorPerfect
Value for money
#3
Salesforce.org Nonprofit Cloud
Value for money
#4

Salesforce.org Nonprofit Cloud features

Functionality

4.5

/5

44
Total Features96 13 categories

Most valued features by users

Membership Management
Reporting & Statistics
Donor Management
Pledge Management
Online Giving
Activity Dashboard
Data Import/Export
Mobile Access

Functionality contenders

CharityTracker
Functionality
#1
Bloomerang
Functionality
#2
DonorPerfect
Functionality
#3
Salesforce.org Nonprofit Cloud
Functionality
#4

Salesforce.org Nonprofit Cloud users reviews

Overall rating

4.6

/5

44

Positive reviews

95%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.23/10
Rating distribution

5

4

3

2

1

30

12

2

0

0

Pros
I know the setup was intense because we had a 2-week training session with SalesForce. I was much more effective with my daily outreach & followed up with the right prospects due to the software.

RP

Rachel P.

This saved our organization an incredible amount of money. The software is a great CRM that has helped us get organized.

AR

Anonymous Reviewer

A fantastic all-around system for tracking and managing any stage of the student lifecycle.

AR

Anonymous Reviewer

Cons
Our nonprofit received free access to what would have been a very costly tier of Salesforce, but it was ultimately too difficult for us to use.

AR

Anonymous Reviewer

The native reporting functionality in Salesforce is severely lacking.

AR

Anonymous Reviewer

It's for large databases with many moving parts. If you are small and your employees or board are juggling many jobs and not just database management, this is difficult to use.

AR

Anonymous Reviewer

Overall rating contenders

Salesforce.org Nonprofit Cloud
Overall rating
#1
Bloomerang
Overall rating
#2
CharityTracker
Overall rating
#3
Servant Keeper
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Premier CRM, Set up for Higher Ed

Reviewed a year ago

Our university used Salesforce to communicate with students and track those communications. The ability to create custom solutions to meet that needs of our admissions team makes Salesforce the easy choice.

Pros

Salesforce is a very powerful, customizable platform that allows companies and admins to set up an environment/instance that meets almost all of their communication and tracking needs. Salesforce for Higher Ed takes that powerful platform and directs its power towards recruiting and communicating with students. Creating and managing objects and views is very easy. Can be used to support and communicate with a student throughout their whole time interacting with the university (prospect to graduated alumnus). Customer service, as with all Salesforce products, is excellent and abundant documentation exists.

Cons

The native reporting functionality in Salesforce is severely lacking. Outdated graphics, clunky reporting structure, and limitations make reporting in Salesforce less than ideal. If possible, I would recommend completing reporting in an external software that connects directly to your Salesforce data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overpowered for us, but can do everything we'll ever need

Reviewed a year ago

We manage all of our donors, event attendees, volunteers and any other human that's connected with our organization through Salesforce. We spend a lot of time cleaning up the database, and we devote a lot of staff time to Salesforce management in general, but we consider it essential.

Pros

The biggest advantage is that it can do ANYTHING related to donor management, and you can tailor it pretty much endlessly. We also like that there is a huge user base so we have lots of places to go for support and to hire data entry staff.

Cons

The learning curve is as endless as the potential. There's no plug and play here—you have to be prepared to spend a LOT of time wrapping your brain around this software. Intuitive is not a word I would use for Salesforce.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Not Created with Nonprofits in Mind

Reviewed 2 years ago

We use Salesforce as our main CRM at my non-profit, mostly so that we can keep track of clients, donors, and volunteers all in one place. I mostly use it to track volunteer participation and hours and pull reports on donor and volunteer activity to include in grants and marketing materials.

Pros

Salesforce for Nonprofits does add some additional features that nonprofits are likely to need for donor and volunteer management, and it allows everything to be in one CRM (versus having volunteers, donors, and clients in separate databases)

Cons

Salesforce for Nonprofits feels like it was a stretch for Salesforce. The way that Salesforce was built doesn't work well for many of the needs non-profits have, and Salesforce for Nonprofits is basically the same platform with just a few added features. It's clunky, and doing things like program management and pulling reports is not as easy as you'd expect given how it's described. Overall, it's clear that Salesforce kept it's sales mindset when building this software, rather than starting from the non-profit perspective.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great option that will grow with your nonprofit

Reviewed 3 months ago
Pros

Salesforce is very customizable. The Power of Us Grant and Hub make Salesforce NPSP very affordable for any size nonprofit.

Cons

Salesforce is very customizable so there is not much preset features for nonprofits. To really setup well an outside consultant is needed which is very expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Even after a few years, still overwhelmed.

Reviewed 4 years ago

It helped me to get an introduction to what I could do with a membership database/CRM without investing a lot of money into programs that may or may not do what I wanted them to (because I didn't know what I wanted them to do). It allowed me to get my database set up and organized and begin to understand our donor profiles, locations, amounts, and more.

Pros

It certainly is powerful and has many customizations and features and things to build. It has lots of integrations across the web and there is something to be said for being the biggest. Also, it's free for non-profits, so especially if you don't know what you are trying to do with a CRM, it's nice to be able to play around with Salesforce and get an idea of what types of data are useful to you before moving to some other program that requires higher costs up front.

Cons

If you don't care to become a developer or aren't one already, this software can run away with you real fast. While it's great that Salesforce is so powerful, in many ways it is too powerful and complex. Even with the nonprofit customizations, it's very difficult to navigate and customize, understand what all the different programs within it are, keep up with all the updates and integrations and who even knows. Basically, I get it - this is designed for large groups that can afford to have a dedicated Salesforce employee(s). It's for large databases with many moving parts. If you are small and your employees or board are juggling many jobs and not just database management, this is difficult to use. Plus, the interface looks like it never got past 1992.

Salesforce.org Nonprofit Cloud FAQs and common questions

Salesforce.org Nonprofit Cloud has the following pricing plans:
Pricing model: Subscription


Salesforce.org Nonprofit Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Salesforce.org Nonprofit Cloud supports the following languages:
English


No, Salesforce.org Nonprofit Cloud does not have an API available.


Salesforce.org Nonprofit Cloud offers the following support options:
Chat, Knowledge Base, Phone Support, FAQs/Forum

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