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Salesforce.org Nonprofit Cloud Logo

Salesforce.org Nonprofit Cloud

4.7
(39)

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Non-Profit CRM offered through Salesforce

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(7)

Salesforce.org Nonprofit Cloud Pricing, Features, Reviews and Alternatives

Salesforce.org Nonprofit Cloud FAQs

Q. What type of pricing plans does Salesforce.org Nonprofit Cloud offer?

Salesforce.org Nonprofit Cloud has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of Salesforce.org Nonprofit Cloud?

Salesforce.org Nonprofit Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Salesforce.org Nonprofit Cloud support?

Salesforce.org Nonprofit Cloud supports the following languages:
English

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Q. Does Salesforce.org Nonprofit Cloud offer an API?

No, Salesforce.org Nonprofit Cloud does not have an API available.

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Q. What level of support does Salesforce.org Nonprofit Cloud offer?

Salesforce.org Nonprofit Cloud offers the following support options:
Chat, Knowledge Base, Phone Support, FAQs/Forum, Email/Help Desk, 24/7 (Live rep)

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Salesforce.org Nonprofit Cloud product overview

What is Salesforce.org Nonprofit Cloud?

Break down the silos and empower your entire nonprofit to make a case for giving with a complete picture of your donors, volunteers, members and other constituents in one place. With social, mobile and collaboration at its core, Salesforce is helping nonprofits cultivate and grow life-long volunteer and supporter relationships.

Key benefits of using Salesforce.org Nonprofit Cloud

Collaborate in real time to create alignment, find and share information, and streamline resolutions. Transform your engagement, outreach and services.

Quickly build or install social and mobile custom apps to manage your programs, so you can spend less time on administration and more time delivery quality service

And drive annual campaign success with integrations for your donation landing pages, financial institution, email campaigns and event management apps.

Complete picture of your donors, volunteers, clients and other constituents in one place — including activity history, giving history, programs and events attended, and any custom information.

Streamline your grants prospecting, management and reporting with Salesforce’s powerful automation and real-time analytics.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Phone Support
FAQs/Forum
Email/Help Desk
24/7 (Live rep)

Training options

Webinars
Documentation
Videos

Salesforce.org Nonprofit Cloud pricing information

Value for money

4.5

/5

39

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce.org Nonprofit Cloud features

Functionality

4.5

/5

39

Total features

90

12 categories

Most valued features by users

Reporting & Statistics
Membership Management
Activity Dashboard
Data Import/Export
Mobile Access
Donor Management
Alerts/Notifications
Contact Management

Functionality contenders

Salesforce.org Nonprofit Cloud users reviews

Overall Rating

4.7

/5

39

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.17/10
Rating distribution

5

4

3

2

1

29

8

2

0

0

Pros
We are ecstatic to have this program in order to grow and enhance our organization. It has been the best thing we have purchased.
Overall great to use easy to learn and I like all the Salesforce badges to gain.
Great reporting capabilities, as we were able to reach more farmers with SalesForce. Our IT manager was able to automate the workflow, and now its easy and less time consuming.
Cons
This makes me have to divide the work that needs to be processed into multiple steps, which can be really frustrating and confusing to others that take over pre-established processes.
Our nonprofit received free access to what would have been a very costly tier of Salesforce, but it was ultimately too difficult for us to use.
It can do anything...if you can afford to pay someone a lot of money to set it up for you.

Overall rating contenders

AR
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Anonymous Reviewer

Verified reviewer

Higher Education,

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Salesforce offered major improvements over cheaper software platforms we'd used

Reviewed 4 years ago

Data organization and reporting were fantastic tools for our organization. Strategic planning and decision making that previously occurred according to essentially gut feelings were now backed with substantial amounts of hard data and a real, concrete understanding of our business operations. We really remade our organization thanks to the information that Salesforce allowed us to collect, organize, and manipulate.

Pros

The robust package of features was entirely unmatched in our experience with a number of other less expensive packages. Reporting tools in particular were incredibly useful for our organization, and really allowed us to dig into our data and glean valuable insights that, in some cases, reformed our understanding of our organization, clients, and industry. We used the many tools in Salesforce to implement an array of positive changes that would not have been possible otherwise.

Cons

Costs are always a concern for small nonprofits, and that's probably the only part of Salesforce that we struggled with. Of course, we'd had experience with free/cheap software in this space, and all of it had major technical problems. Saelsforce just worked, and gave us everything we needed. In that regard, the cost was much easier to swallow.

SA
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Sabal A.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Salesforce for Non Profits

Reviewed 7 months ago
Pros

It does everything you need it to. It's very capable of using the most up-to-date technology available.

Cons

It is difficult to manage. Requires a lot of staff time to keep up to date with the latest updates and ensure everything is working smoothly. There's also a lot of add ons which can making initial pricing difficult

MK
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Mary Kate M.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Not Created with Nonprofits in Mind

Reviewed 3 years ago

We use Salesforce as our main CRM at my non-profit, mostly so that we can keep track of clients, donors, and volunteers all in one place. I mostly use it to track volunteer participation and hours and pull reports on donor and volunteer activity to include in grants and marketing materials.

Pros

Salesforce for Nonprofits does add some additional features that nonprofits are likely to need for donor and volunteer management, and it allows everything to be in one CRM (versus having volunteers, donors, and clients in separate databases)

Cons

Salesforce for Nonprofits feels like it was a stretch for Salesforce. The way that Salesforce was built doesn't work well for many of the needs non-profits have, and Salesforce for Nonprofits is basically the same platform with just a few added features. It's clunky, and doing things like program management and pulling reports is not as easy as you'd expect given how it's described. Overall, it's clear that Salesforce kept it's sales mindset when building this software, rather than starting from the non-profit perspective.

BK
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Brad K.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overpowered for us, but can do everything we'll ever need

Reviewed 2 years ago

We manage all of our donors, event attendees, volunteers and any other human that's connected with our organization through Salesforce. We spend a lot of time cleaning up the database, and we devote a lot of staff time to Salesforce management in general, but we consider it essential.

Pros

The biggest advantage is that it can do ANYTHING related to donor management, and you can tailor it pretty much endlessly. We also like that there is a huge user base so we have lots of places to go for support and to hire data entry staff.

Cons

The learning curve is as endless as the potential. There's no plug and play here—you have to be prepared to spend a LOT of time wrapping your brain around this software. Intuitive is not a word I would use for Salesforce.

AR
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Anonymous Reviewer

Verified reviewer

Environmental Services,

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Even after a few years, still overwhelmed.

Reviewed 5 years ago

It helped me to get an introduction to what I could do with a membership database/CRM without investing a lot of money into programs that may or may not do what I wanted them to (because I didn't know what I wanted them to do). It allowed me to get my database set up and organized and begin to understand our donor profiles, locations, amounts, and more.

Pros

It certainly is powerful and has many customizations and features and things to build. It has lots of integrations across the web and there is something to be said for being the biggest. Also, it's free for non-profits, so especially if you don't know what you are trying to do with a CRM, it's nice to be able to play around with Salesforce and get an idea of what types of data are useful to you before moving to some other program that requires higher costs up front.

Cons

If you don't care to become a developer or aren't one already, this software can run away with you real fast. While it's great that Salesforce is so powerful, in many ways it is too powerful and complex. Even with the nonprofit customizations, it's very difficult to navigate and customize, understand what all the different programs within it are, keep up with all the updates and integrations and who even knows. Basically, I get it - this is designed for large groups that can afford to have a dedicated Salesforce employee(s). It's for large databases with many moving parts. If you are small and your employees or board are juggling many jobs and not just database management, this is difficult to use. Plus, the interface looks like it never got past 1992.

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