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Booker vs Phorest Comparison

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Overview

Cloud-based online booking, scheduling, point of sale and marketing software - everything you need to run your salon and spa better.

Phorest is an all-in-one solution used by over 9,000 salons and 155,000 hair and beauty professionals worldwide. Phorest...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

129

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

978

5

4

3

2

1

488

273

105

40

72

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.8

369

5

4

3

2

1

321

31

9

3

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.
It's also super easy checking out clients, but best of all is that I'm able to manage our calendar for both therapists and clients, and reschedule with ease.
Booker is easy to set up and very intuitive. The price is good and they have great customer service.

Pros

Easy to understand, hopefully boost the business, app is a great extra feature, able to use on many devices and check on the business at any time, training is great for the whole team.
The support team are brilliant and always happy to support and help where they can. Customer service excellent too.
I looked at quite a few systems & glad this is the one I went for. Amazing help from everyone & I think I used my support monthly fee in the first few days haha.

Cons

Only pain and anguish and wasted money. I can't even get the reps to respond to my emails about a refund.
It takes forever to track and check people out. The reports are confusing and make no sense and their payroll is not customizable so I still have to outsource and pay more.
SO finally I'm writing this review and turning them into the fraud division.

Cons

Based on my previous software company there was no charge and most of my booking made over night too, so in my eyes I am concerned about this.
Unprofessional Company with hidden charges and poor data management.
The company has hidden charges which they deduct at source so you can't see them or audit them.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features84
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmations/Reminders
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Faculty/Staff Management
  • Financial Management
  • For Barbershops
  • For Medical Spas
  • For Retail
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Ordering Automation
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Purchasing & Receiving
  • Real-Time Reporting
  • Real-time Scheduling
  • Receipt Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail POS
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Social Media Integration
  • Stock Management
  • Task Scheduling
  • Third-Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Treatment Packages
  • Vacation/Leave Tracking
  • Wait List Management
  • Website Integration
  • eCommerce Management
  • Total features67
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Automated Scheduling
  • Availability Management
  • Barcode/Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Booth Rental Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmations/Reminders
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Faculty/Staff Management
  • Financial Management
  • For Barbershops
  • For Medical Spas
  • For Retail
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Ordering Automation
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Purchasing & Receiving
  • Real-Time Reporting
  • Real-time Scheduling
  • Receipt Management
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail POS
  • Room Booking
  • SMS Marketing
  • SMS Messaging
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Social Media Integration
  • Stock Management
  • Task Scheduling
  • Third-Party Integrations
  • Time & Expense Tracking
  • Transaction History
  • Treatment Packages
  • Vacation/Leave Tracking
  • Wait List Management
  • Website Integration
  • eCommerce Management

Integrations

  • Total integrations15
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations4
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

Alternatives

Explore similar apps

User reviews that mention these apps

mm
AvatarImg

maisa m.

Cosmetics, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

Colette phorest

Reviewed 7 years ago

she was amazing, funny and very patient! we really enjoyed her! .. we are looking forward to working with her.

Pros

workes with salons better than booker online system

Cons

i do not know as of yet for i have not with the system .

MA
AvatarImg

Manny A.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Phorest logo

Phorest

User friendly!

Reviewed 8 years ago

We were using booker but after searching for a better software we came across Phorest. Phorest is so easy to use and navigate it's just a pleasure to work with. I would highly recommend them.

Pros

No pros were added to this review

Cons

No cons were added to this review