Phorest Pricing, Features, Reviews & Comparison of Alternatives

Phorest

Salon software for loyalty management

4.85/5 (351 reviews)

Phorest overview

What is Phorest?

Phorest salon software helps businesses to manage their salon and gives them the marketing tools to get clients back more often, spending more. In addition to helping salons to effortlessly manage stock, staff and sales, Phorest gives users the tools as a salon owner to get clients booking more appointments and spending more.

Increase average spend by over 30% with Phorest's unique loyalty program, the 'TreatCard'; get clients booking 24/7 in real-time through a salon branded app, website booking widget and Facebook page; create hundreds of referrals online through social media with the #salonselfie and send targeted email campaigns up-selling products, treatments and styles to clients who have never experienced them before.

Phorest comes with a full training schedule a.k.a. the Phorest journey; support 6 days a week, plus weekly marketing, management and retail advice through the Phorest blog.

Join the Phorest family and get the tools you need to grow your salon like never before:

- Salon Software to manage appointments, stock, staff, and marketing
- Full suite of reporting including financial, staff performance, retail, stock, mutli-branch and more
- Salon-branded Android and iPhone app for clients
- iPhone/iPad app for salon managers and the team to move and manage appointments and even take payments, with the ability to limit access for staff to read-only.
- Full award-winning training including ongoing online training, known as the 'Phorest Journey.'
- Free marketing and business advice through the Phorest blog, plus resources such as the salon owners ultimate guide to Facebook
www.phorest.com

Pricing

Starting from
$79/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Finnish, German
Phorest screenshot: Multiple devicesVanity Rooms Beauty Salon - Phorest Salon SoftwarePhorest screenshot: Search clientsPhorest screenshot: Choose treatmentsPhorest screenshot: Marketing toolsPhorest screenshot: Snapchat integrationPhorest screenshot: Customer targeting Phorest screenshot: Mobile app Phorest screenshot: Schedule viewPhorest screenshot: Service bookingPhorest screenshot: Service receiptPhorest screenshot: Customer preferencesPhorest screenshot: Online paymentPhorest screenshot: Employee time tracking

Phorest user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.8
  4.9
Omar elfar

Phorest is the best option on the market

Used daily for 2+ years
Reviewed 2019-07-29
Review Source: Capterra

Our salon has 4 locations, and operate in two different provinces. With Phorest, we are able to track all 4 locations from anywhere we have the software installed. This allows our management team to make reports and help with any booking/sales issues our receptionists may have. We've found the marketing tools to be very helpful to send our clients promotions, and newsletters.

Pros
- Easy multi-location implementation and support. - Consistent updates that continue to improve the software. - Meets all of our booking and POS needs. - Includes an excellent built-in rewards/points system, that has customizable features. - Very comprehensive reports that make it easy to track the performance of the business, as well as, track the personal performance of each employee, allowing the management to set goals with employees and track their progress. - Online booking system works seamlessly with Phorest's application and works with our business website/facebook page. - Reasonable pricing.

Cons
- We wish the reviews could be listed directly as a Facebook review instead of something we have to post ourselves on our business page wall. - We also hope to see a better system for employee categories in the near future. If I want to change the price on one service an employee does, I have to create a new category for them specifically, and there is no way to copy and past the old category. It makes a 1 second change into a 15-20 minute ordeal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Emma Heaney

Implementing Phorest has been an excellent experience , so motivating, engaging & professional

Used daily for less than 6 months
Reviewed 2017-10-28
Review Source: Capterra

Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic

Pros
I had researched various clinic software , but Phorest to date has exceeded my expectations . To highlight my favourite feature ,the software simplifies Cilent engagement & retention , in a way clients feel valued & special - text emails etc . This automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing . I like that the software has centralised stock ,staff Cilent and clinic management . The stock management feature is an excellent tool to save time in creating orders plus provides me with a suite of reports on all areas of your my clinic . The Phorest Go app is very useful & when I was setting up the Phorest team gave me lots of useful easy tips to ensure I receive and utilise all its key features . I starting the wonder how we managed before we installed Phorest !

Cons
One feature that is missing but I am aware it's a work in progress is Cilent consultation sheets , consent forms . & the storage of notes , Phorest is an excellent piece of soft ware but it does tend to be more salon orientated but I feel Phorest recognise the need to incorporate a support package more suitable to clinic . The training sessions I feel would be much more beneficial in smaller groups . With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Monique Thompkins

Poor customer care

Used daily for 2+ years
Reviewed 2019-06-25
Review Source: Capterra

As of 2019 my experience is horrific. There is nothing I like about this software anymore. I would rather go back to salon iris. I just wish they were cloud base.

Pros
Client management Client connect Email marketing

Cons
US customer support is awful! Absolutely terrible. When they were in Ireland it was amazing. I can’t wait to leave as I have tried to communicate with their teams for months but still nothing has gotten better. Software doesn’t have you tube tutorials to help problem solve many features are not easy to find or use. When a client is a no show and you collect the deposit it goes to your billing and not to your bank account. That’s just ridiculous.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Chris Vonditsianos

Phorest Experience

Used occasionally for less than 6 months
Reviewed 2020-10-21
Review Source: Capterra

Pros
The most important thing about Phorest is it's ease of access to everything you need. You pay a premium for convenience, hence why it is so successful.

Cons
The cost of Phorest is very expensive but like I said - you pay for convenience. Another thing I disliked was the customer service never wanted to fix a situation, just to help make an issue right. Many issues occur and eventually preventive actions would be more preferred than accommodation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Amy Lewis

The best software ever!

Used daily for 2+ years
Reviewed 2016-08-16
Review Source: Capterra

Always brilliant, always efficient and never disappointed. The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Pros
The ease of it and the reporting is excellent. It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Cons
Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Phorest pricing

Starting from
$79/month
Pricing options
Subscription
View Pricing Plans

Monthly payment. Pricing depends on requirements - starting from $79/month.

Contact Phorest for a price quote.

Phorest features

Customer Database
Customizable Reporting
Customizable Templates
Reminders
Social Media Integration

API (465 other apps)
Activity Dashboard (313 other apps)
Activity Tracking (203 other apps)
Automatic Notifications (248 other apps)
Calendar Management (216 other apps)
Contact Management (172 other apps)
Custom Fields (166 other apps)
Customizable Branding (258 other apps)
Data Import/Export (234 other apps)
Electronic Payments (176 other apps)
Email Integration (228 other apps)
Real Time Data (161 other apps)
Reporting & Statistics (333 other apps)
Surveys & Feedback (187 other apps)
Third Party Integration (315 other apps)

Videos and tutorials

Additional information for Phorest

Key features of Phorest

  • TreatCard Loyalty Program: reward clients & increase spend
  • Salon-branded App & Online Bookings: take appointments 24/7
  • Email Marketing: send by client type & service history
  • SMS Appointment Reminders: cut no-shows by 70%
  • Reviews: get vital feedbackclients reveiew every appointment
  • Multi-link: manage multiple branches with ease
  • Selfie: clients can share a selfie for extra loyalty points
  • Phorest Go: view, change & manage bookings on iPad/iPhone
  • Automate: & personalised thank you/birthday emails to client
  • Stock: order or do a stock take from your sofa!
  • Reporting: finance, sales, commission - over 90 reports
  • Staff peformace: retail; requests; customer satisfaction
  • Automatic Backup
  • Automatic Reminders
  • Barcode Scanning
  • Branching
  • Campaign Segmentation
  • Client Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Inventory Tracking
  • Payroll Integration
  • POS
  • Project Notes
  • Sales Reporting
  • SMS Integration
  • Social Media Integration
  • Discount Management
  • Receipt Management
  • Appointment Management
  • Feedback Management
  • Ratings & Reviews
  • Customer Loyalty Program
  • Multi-Channel Marketing
  • SMS Marketing
  • Stock Management
  • Facility Scheduling
  • Performance Reports
  • Booking Management
  • Inventory Control
  • Email Marketing
  • Client Management
View All Features

Benefits

1. Increasing average spend: the salon-branded TreatCard rewards clients with points when they have bought a product or service in the salon. Once they have built up enough point, they can be rewarded with a free product or treatment that they've never had before.

2. Getting clients booking more often: the salon-branded app puts businesses on the home screen on clients' iPhone and Android smartphones. It prompts clients to rebook after a set amount of time; take bookings 24/7 (the app talks to your software so no double bookings or requesting of unqualified staff); customers can view staff on 'Meet the Team', and they can check how many points they are away from their next reward encouraging them to book.

3. Turn clients into salon ambassadors: after every appointment, clients are asked to rate the treatment or style out-of-five. If they rate it 4/5 or 5/5 they can share it on Facebook, Twitter or Pinterest. They can also take a selfie as part of the review to get extra TreatCard points in order to market the product.