Phorest Pricing, Features, Reviews & Comparison of Alternatives

Phorest

Salon software for loyalty management

4.86/5 (348 reviews)

Phorest overview

Phorest salon software helps businesses to manage their salon and gives them the marketing tools to get clients back more often, spending more. In addition to helping salons to effortlessly manage stock, staff and sales, Phorest gives users the tools as a salon owner to get clients booking more appointments and spending more.

Increase average spend by over 30% with Phorest's unique loyalty program, the 'TreatCard'; get clients booking 24/7 in real-time through a salon branded app, website booking widget and Facebook page; create hundreds of referrals online through social media with the #salonselfie and send targeted email campaigns up-selling products, treatments and styles to clients who have never experienced them before.

Phorest comes with a full training schedule a.k.a. the Phorest journey; support 6 days a week, plus weekly marketing, management and retail advice through the Phorest blog.

Join the Phorest family and get the tools you need to grow your salon like never before:

- Salon Software to manage appointments, stock, staff, and marketing
- Full suite of reporting including financial, staff performance, retail, stock, mutli-branch and more
- Salon-branded Android and iPhone app for clients
- iPhone/iPad app for salon managers and the team to move and manage appointments and even take payments, with the ability to limit access for staff to read-only.
- Full award-winning training including ongoing online training, known as the 'Phorest Journey.'
- Free marketing and business advice through the Phorest blog, plus resources such as the salon owners ultimate guide to Facebook

Pricing

Starting from
$79/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Europe

Supported languages

English, Finnish, German
Phorest screenshot: Multiple devicesVanity Rooms Beauty Salon - Phorest Salon SoftwarePhorest screenshot: Search clientsPhorest screenshot: Choose treatmentsPhorest screenshot: Marketing toolsPhorest screenshot: Snapchat integrationPhorest screenshot: Customer targeting Phorest screenshot: Mobile app Phorest screenshot: Schedule viewPhorest screenshot: Service bookingPhorest screenshot: Service receiptPhorest screenshot: Customer preferencesPhorest screenshot: Online paymentPhorest screenshot: Employee time tracking

Phorest reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.8
  4.9
Omar elfar

Phorest is the best option on the market

Used daily for 2+ years
Reviewed 2019-07-29
Review Source: Capterra

Our salon has 4 locations, and operate in two different provinces. With Phorest, we are able to track all 4 locations from anywhere we have the software installed. This allows our management team to make reports and help with any booking/sales issues our receptionists may have. We've found the marketing tools to be very helpful to send our clients promotions, and newsletters.

Pros
- Easy multi-location implementation and support. - Consistent updates that continue to improve the software. - Meets all of our booking and POS needs. - Includes an excellent built-in rewards/points system, that has customizable features. - Very comprehensive reports that make it easy to track the performance of the business, as well as, track the personal performance of each employee, allowing the management to set goals with employees and track their progress. - Online booking system works seamlessly with Phorest's application and works with our business website/facebook page. - Reasonable pricing.

Cons
- We wish the reviews could be listed directly as a Facebook review instead of something we have to post ourselves on our business page wall. - We also hope to see a better system for employee categories in the near future. If I want to change the price on one service an employee does, I have to create a new category for them specifically, and there is no way to copy and past the old category. It makes a 1 second change into a 15-20 minute ordeal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Emma Heaney

Implementing Phorest has been an excellent experience , so motivating, engaging & professional

Used daily for less than 6 months
Reviewed 2017-10-28
Review Source: Capterra

Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic

Pros
I had researched various clinic software , but Phorest to date has exceeded my expectations . To highlight my favourite feature ,the software simplifies Cilent engagement & retention , in a way clients feel valued & special - text emails etc . This automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing . I like that the software has centralised stock ,staff Cilent and clinic management . The stock management feature is an excellent tool to save time in creating orders plus provides me with a suite of reports on all areas of your my clinic . The Phorest Go app is very useful & when I was setting up the Phorest team gave me lots of useful easy tips to ensure I receive and utilise all its key features . I starting the wonder how we managed before we installed Phorest !

Cons
One feature that is missing but I am aware it's a work in progress is Cilent consultation sheets , consent forms . & the storage of notes , Phorest is an excellent piece of soft ware but it does tend to be more salon orientated but I feel Phorest recognise the need to incorporate a support package more suitable to clinic . The training sessions I feel would be much more beneficial in smaller groups . With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andy Green

Great Software, Great Support but could be improved

Used daily for 2+ years
Reviewed 2018-04-29
Review Source: Capterra

The automation and easy of management saved our business 10 to 30 hours a month, its an absolute dream but i just wish it could do more and be relevant in todays market

Pros
This software is absolutely great for any salon, we use it our self in our Worthing branch and it makes managing appointments extremely easy! No training is needed as its very easy to use, the drag and drop interface makes scheduling our employees great, and if theres ever an absence its able to give us a staff by staff feature of their day plan (if its all booked in with Phorest)

Cons
What we have done to give the client complete control is integrate this software into our website, this lets them see all of their available options and times for treatments. What i would like to see in the near future is staff, so someone can book a specific appointment with a member of our team! The system itself is closed to the outside world so its quiet hard to grow your company once your using this software, its limited by its own design and before you invest i would make sure you aren't looking for any additional features before committing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Amy Lewis

The best software ever!

Used daily for 2+ years
Reviewed 2016-08-16
Review Source: Capterra

Always brilliant, always efficient and never disappointed. The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Pros
The ease of it and the reporting is excellent. It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Cons
Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Naoise Fields

It's very "blonde" Friendly

Used daily for 2+ years
Reviewed 2017-09-06
Review Source: Capterra

Pros
It is a very straight forward to use and most definitely better/easier than any other system I used over the years. The team are so friendly /helpful.. you can be very tired at the end of a 10-12 hour day and maybe your cash up isn't going to plan. I've called the support team with such silly questions, if I can't figure out something from pure tiredness and I'm always treated with such politeness/and I'm not felt in any way that I have annoyed anyone. I also love all the reports, available to me. Just to be able to see how some staff are doing or product sales or overall takings..

Cons
I'd love to see more of an easier approach to showing if the client was new or old when they check in, and also if they have had a patch test with us or not, especially for hd brows and waxing. (I'm saying that maybe there is something that's as clear as day but I've just never been shown how to do this)

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Phorest pricing

Starting from
$79/month
Pricing options
Subscription
View Pricing Plans

Monthly payment. Pricing depends on requirements - starting from $79/month.

Contact Phorest for a price quote.

Phorest features

Customer Database
Customizable Reporting
Customizable Templates
Reminders
Social Media Integration

API (359 other apps)
Activity Dashboard (216 other apps)
Activity Tracking (160 other apps)
Automatic Notifications (196 other apps)
CRM Integration (133 other apps)
Calendar Management (180 other apps)
Custom Fields (148 other apps)
Customizable Branding (193 other apps)
Data Import/Export (176 other apps)
Electronic Payments (132 other apps)
Email Integration (187 other apps)
Mobile Integration (128 other apps)
Real Time Data (130 other apps)
Reporting & Statistics (228 other apps)
Third Party Integration (212 other apps)

Additional information for Phorest

Key features of Phorest

  • TreatCard Loyalty Program: reward clients & increase spend
  • Salon-branded App & Online Bookings: take appointments 24/7
  • Email Marketing: send by client type & service history
  • SMS Appointment Reminders: cut no-shows by 70%
  • Reviews: get vital feedbackclients reveiew every appointment
  • Multi-link: manage multiple branches with ease
  • Selfie: clients can share a selfie for extra loyalty points
  • Phorest Go: view, change & manage bookings on iPad/iPhone
  • Automate: & personalised thank you/birthday emails to client
  • Stock: order or do a stock take from your sofa!
  • Reporting: finance, sales, commission - over 90 reports
  • Staff peformace: retail; requests; customer satisfaction
  • Automatic Backup
  • Automatic Reminders
  • Barcode Scanning
  • Branching
  • Campaign Segmentation
  • Client Database
  • Customer History
  • Customizable Reporting
  • Customizable Templates
  • Employee Management
  • Employee Portal
  • Employee Self Service
  • Inventory Tracking
  • Payroll Integration
  • POS
  • Project Notes
  • Sales Reporting
  • SMS Integration
  • Social Media Integration
  • Discount Management
  • Receipt Management
  • Appointment Management
  • Feedback Management
  • Ratings & Reviews
  • Customer Loyalty Program
  • Multi-Channel Marketing
  • SMS Marketing
  • Stock Management
  • Facility Scheduling
  • Performance Reports
  • Booking Management
  • Inventory Control
  • Email Marketing
  • Client Management
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Benefits

1. Increasing average spend: the salon-branded TreatCard rewards clients with points when they have bought a product or service in the salon. Once they have built up enough point, they can be rewarded with a free product or treatment that they've never had before.

2. Getting clients booking more often: the salon-branded app puts businesses on the home screen on clients' iPhone and Android smartphones. It prompts clients to rebook after a set amount of time; take bookings 24/7 (the app talks to your software so no double bookings or requesting of unqualified staff); customers can view staff on 'Meet the Team', and they can check how many points they are away from their next reward encouraging them to book.

3. Turn clients into salon ambassadors: after every appointment, clients are asked to rate the treatment or style out-of-five. If they rate it 4/5 or 5/5 they can share it on Facebook, Twitter or Pinterest. They can also take a selfie as part of the review to get extra TreatCard points in order to market the product.