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Capsule vs Agile CRM Comparison (2026)
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4.5
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Good recommendations?
Overview
Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.
All-in-One CRM with Sales, Marketing & Service in single platform. Sales tracking, contact management, marketing automation, telephony, analytics and helpdesk.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
168
5
4
3
2
1
103
51
12
1
1
- Value for money
- Ease of use
- Features
- Customer support
84%
would recommend this app4.1
526
5
4
3
2
1
251
164
62
21
28
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this appPros
“The tags make it useful to track specific details about products, but it doesn't seem possible to use these tags when looking at sales forecasting, and splitting revenue by custom tags.”
RS
Rebecca S.
Product Manager
“Pipeline sales tracking is really useful to keep track of sales prospectives, and we created a pipeline specifically for renewals as well to get a good overall picture of both.”
RS
Rebecca S.
Product Manager
“The product has allowed us to efficiently create professional looking camping and provide reliable insights that enhance our decision making.”
LB
Lombardiga B.
Electrical Engineer
Pros
“This all-in-one platform reduces the need to switch between multiple systems by having sales, marketing, and customer service tools all together.”
DL
Denis L.
Customer Service Rep
“Agile CRM combines contact management, lead tracking, and task management, making it easy to tie follow‑ups and activities directly to deals and contacts for a dev-focused company like SoftWeb PK.”
FK
Farman K.
Software Developer
“Well-configured, Agile CRM centralizes leads, tasks, and collaboration to make sure developers, sales, and support are on the same page regarding client history and next steps to avoid dropped follow-ups and miscommunication.”
FK
Farman K.
Software Developer
Cons
“In my opinion, capsule lacks essential functionalities like a proper help of AI or deep automations to be considered by many more companies.”
RG
Rémy G.
COO
“When I import a CSV file - I need to format it slightly for it to identify all the columns - just an extra step which is a bit of a pain but not a biggy.”
JR
Jonathan R.
Director
“I looked at Sales Force basics immediately starting my own business and it was way to cumbersome for a startup that at most will have 4-6 employees.”
CB
Christian B.
Principal - Business Owner
Cons
“Advanced questions see customer support that's a bit slow, and it does take some effort to fully customize task tracking for restaurant operations.”
MS
Muadzam S.
Area Manager
“It is not a very intuitive program, and it is pretty clunky to use. Once you learn the tricks, it gets better, but there are still a few things that don't make sense.”
Caleb T.
Mechanical Engineer
“Very limited functionality if contacts need to share an email address.”
DS
D S.
other
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features89
- A/B Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- App Notifications
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audience Targeting
- Auto-Dialer
- Automated Publishing
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Behavior Tracking
- Billing & Invoicing
- Blended Call Center
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Catalog Management
- Channel Management
- Click Tracking
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Alerts
- Email Campaign Management
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For Mac Devices
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generative AI
- Geotargeting
- Goal Setting/Tracking
- Help Desk Management
- IVR
- Image Library
- Inbound Call Center
- Inbox Management
- Influencer Tracking
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Kanban Board
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mass Texting
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Keywords
- Mobile Optimization
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple Site Management
- Multiple User Accounts
- Notification Scheduling
- Opportunity Management
- Outbound Call Center
- Pageview Tracking
- Percent-Complete Tracking
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Portfolio Management
- Post Scheduling
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Product Catalog
- Progressive Dialer
- Project Planning/Scheduling
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Tasks
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Search
- Search/Filter
- Segmentation
- Social Media Integration
- Source Tracking
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Territory Management
- Third-Party Integrations
- Visual Analytics
- Web Forms
- Workflow Automation
- Workflow Management
- Total features180
- A/B Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Escalation
- Alerts/Notifications
- App Notifications
- Appointment Scheduling
- Archiving & Retention
- Assignment Management
- Audience Targeting
- Auto-Dialer
- Automated Publishing
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Behavior Tracking
- Billing & Invoicing
- Blended Call Center
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Catalog Management
- Channel Management
- Click Tracking
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Computer Telephony Integration
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Visualization
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Alerts
- Email Campaign Management
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For Mac Devices
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Generative AI
- Geotargeting
- Goal Setting/Tracking
- Help Desk Management
- IVR
- Image Library
- Inbound Call Center
- Inbox Management
- Influencer Tracking
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Kanban Board
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mass Texting
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Keywords
- Mobile Optimization
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple Site Management
- Multiple User Accounts
- Notification Scheduling
- Opportunity Management
- Outbound Call Center
- Pageview Tracking
- Percent-Complete Tracking
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Portfolio Management
- Post Scheduling
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Product Catalog
- Progressive Dialer
- Project Planning/Scheduling
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Tasks
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Response Management
- Revenue Management
- Role-Based Permissions
- Routing
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Search
- Search/Filter
- Segmentation
- Social Media Integration
- Source Tracking
- Tagging
- Task Management
- Task Scheduling
- Template Management
- Territory Management
- Third-Party Integrations
- Visual Analytics
- Web Forms
- Workflow Automation
- Workflow Management
Integrations
- Total integrations97
- ActiveCampaign
- Acuity Scheduling
- Adobe Commerce
- Aircall
- Akita
- Asana
- Basecamp
- Benchmark Email
- Better Proposals
- BigCommerce
- CANDDi
- CallFire
- CallRail
- Callbell
- Chargebee
- Cin7 Core
- Cin7 Omni
- CircleLoop
- ClickDesk
- Clockify
- Constant Contact
- Cyclr
- Cyfe
- Databox
- Deputy
- Dripify
- Drupal
- Drupal Commerce
- Emma by Marigold
- Enalyzer
- Eventbrite
- FileInvite
- Fireflies
- Formstack Forms
- FreeAgent
- FreshBooks
- FreshMail
- FullContact
- GetResponse
- Google Calendar
- Google Contacts
- Google Data Studio
- Google Workspace
- Gravity Forms
- Help Scout
- Helpwise
- HubSpot Data Hub
- Joomla
- Jotform
- JustCall
- Kixie PowerCall & SMS
- KrispCall
- Leadinfo
- Leadpages
- LeadsBridge
- Lime Connect
- LinkedIn for Business
- LiveChat
- LiveHelpNow
- Mad Mimi
- MailerLite
- Make
- Mention
- Meta for Business
- Microsoft Outlook
- Microsoft To Do
- MigrateMyCRM
- Nyckel
- OmniFocus
- OnceHub
- Osano
- OttoKit
- Paycove
- Plecto
- Plivo
- Process Street
- Proposable
- QuickBooks Online
- QuickBooks Online Advanced
- Quotient
- REVE Chat
- Rezdy
- RingCX
- Ruler Analytics
- SendGrid
- SendPulse
- Shopify
- Signable
- Skyvia
- Slack
- Stripe Billing
- Stripe Payments
- SupportBee
- SyncHub
- Tidio
- Tidy
- TimeCamp
- Todoist
- Toggl
- Toky
- Trello
- Twilio
- Twitter/X
- Unbounce
- UserVoice
- Wati
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zoho Flow
- lemlist
- monday AI Work Platform
- Total integrations31
- ActiveCampaign
- Acuity Scheduling
- Adobe Commerce
- Aircall
- Akita
- Asana
- Basecamp
- Benchmark Email
- Better Proposals
- BigCommerce
- CANDDi
- CallFire
- CallRail
- Callbell
- Chargebee
- Cin7 Core
- Cin7 Omni
- CircleLoop
- ClickDesk
- Clockify
- Constant Contact
- Cyclr
- Cyfe
- Databox
- Deputy
- Dripify
- Drupal
- Drupal Commerce
- Emma by Marigold
- Enalyzer
- Eventbrite
- FileInvite
- Fireflies
- Formstack Forms
- FreeAgent
- FreshBooks
- FreshMail
- FullContact
- GetResponse
- Google Calendar
- Google Contacts
- Google Data Studio
- Google Workspace
- Gravity Forms
- Help Scout
- Helpwise
- HubSpot Data Hub
- Joomla
- Jotform
- JustCall
- Kixie PowerCall & SMS
- KrispCall
- Leadinfo
- Leadpages
- LeadsBridge
- Lime Connect
- LinkedIn for Business
- LiveChat
- LiveHelpNow
- Mad Mimi
- MailerLite
- Make
- Mention
- Meta for Business
- Microsoft Outlook
- Microsoft To Do
- MigrateMyCRM
- Nyckel
- OmniFocus
- OnceHub
- Osano
- OttoKit
- Paycove
- Plecto
- Plivo
- Process Street
- Proposable
- QuickBooks Online
- QuickBooks Online Advanced
- Quotient
- REVE Chat
- Rezdy
- RingCX
- Ruler Analytics
- SendGrid
- SendPulse
- Shopify
- Signable
- Skyvia
- Slack
- Stripe Billing
- Stripe Payments
- SupportBee
- SyncHub
- Tidio
- Tidy
- TimeCamp
- Todoist
- Toggl
- Toky
- Trello
- Twilio
- Twitter/X
- Unbounce
- UserVoice
- Wati
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Zoho Flow
- lemlist
- monday AI Work Platform
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