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Jira vs Agile CRM Comparison (2026)
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Good recommendations?
Overview
Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.
All-in-One CRM with Sales, Marketing & Service in single platform. Sales tracking, contact management, marketing automation, telephony, analytics and helpdesk.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
15.5K
5
4
3
2
1
8.5K
5.5K
1.1K
148
67
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.1
526
5
4
3
2
1
251
164
62
21
28
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this appPros
“The way we use Jira is primarily for campaign builds: building websites for refresh tasks, email sequences, changing paid search stuff or the occasional client journey diagram.”
ET
Edward T.
Founder and Marketing Strategist
“What I like most about Jira is that it is a very useful and structured tool for organizing team tasks, managing requests coming from different departments, and keeping track of the progress of each activity.”
CR
Carmine R.
Software developer
“For the Agile teams it is the best tool to use as it offers backlog management feature and sprint planning also I can customize the workflow which suits me and my team.”
JP
Jonathan P.
Digital Content Specialist
Pros
“Agile CRM combines contact management, lead tracking, and task management, making it easy to tie follow‑ups and activities directly to deals and contacts for a dev-focused company like SoftWeb PK.”
FK
Farman K.
Software Developer
“Well-configured, Agile CRM centralizes leads, tasks, and collaboration to make sure developers, sales, and support are on the same page regarding client history and next steps to avoid dropped follow-ups and miscommunication.”
FK
Farman K.
Software Developer
“Agile CRM helped our team organize team tasks and maximize lead tracking, so our strategic initiatives are running much smoother.”
MS
Muadzam S.
Area Manager
Cons
“For new users, the platform can seem crowded with many menus, boards, filters, projects, and configuration options, so it takes some time to understand where to look and how to navigate efficiently.”
CR
Carmine R.
Software developer
“Some admin tasks feel more complicated than they should be, and the system can slow down if you’re working with big projects or lots of dashboard widgets. While the interface offers a lot, it can seem crowded at times, which can make it tougher for new or less technical team members to get started.”
Hadi B.
Product Coordinator
“I also remember encountering situations between 2023 and 2025 where I did not receive expected email notifications, and because of keyword-related rules, some tickets were missed. While these issues were not frequent, they could occasionally affect workflow efficiency.”
Komal G.
Process Associate
Cons
“Advanced questions see customer support that's a bit slow, and it does take some effort to fully customize task tracking for restaurant operations.”
MS
Muadzam S.
Area Manager
“It is not a very intuitive program, and it is pretty clunky to use. Once you learn the tricks, it gets better, but there are still a few things that don't make sense.”
Caleb T.
Mechanical Engineer
“Very limited functionality if contacts need to share an email address.”
DS
D S.
other
- Vendor responds to reviews
- Last review4 days ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features180
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- App Notifications
- Application Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Audience Targeting
- Audit Trail
- Authentication
- Auto-Dialer
- Automated Publishing
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Backlog Management
- Bar Chart
- Behavior Tracking
- Billing & Invoicing
- Blended Call Center
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Campaign Tracking
- Capacity Management
- Catalog Management
- Change Management
- Channel Management
- Charting
- Checklists
- Click Tracking
- Client Management
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Competitive Analysis
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Continuous Delivery
- Contract/License Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Due Date Tracking
- Dynamic Content
- Email Alerts
- Email Campaign Management
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- For Mac Devices
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IVR
- Idea Collection
- Idea Management
- Ideation
- Image Library
- Inbound Call Center
- Inbox Management
- Incident Management
- Influencer Tracking
- Integrated Development Environment
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- Log Collection
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Development
- Mobile Keywords
- Mobile Optimization
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple Projects
- Multiple Site Management
- Multiple User Accounts
- Notification Scheduling
- Online Time Clock
- Opportunity Management
- Outbound Call Center
- Pageview Tracking
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Pipeline Management
- Planning Tools
- Portfolio Management
- Post Scheduling
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Catalog
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Proposal Generation
- Prospecting Tools
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Referral Tracking
- Release Management
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Response Management
- Revenue Management
- Risk Management
- Roadmapping
- Routing
- Rules-Based Workflow
- Sales Activity Management
- Sales Forecasting
- Scheduling
- Screen Sharing
- Search/Filter
- Single Page View
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Total features180
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- App Notifications
- Application Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Audience Targeting
- Audit Trail
- Authentication
- Auto-Dialer
- Automated Publishing
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Backlog Management
- Bar Chart
- Behavior Tracking
- Billing & Invoicing
- Blended Call Center
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Build Log
- Business Process Automation
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Campaign Tracking
- Capacity Management
- Catalog Management
- Change Management
- Channel Management
- Charting
- Checklists
- Click Tracking
- Client Management
- Client Portal
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Competitive Analysis
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Continuous Delivery
- Contract/License Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualization
- Debugging
- Deployment Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Due Date Tracking
- Dynamic Content
- Email Alerts
- Email Campaign Management
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Sharing
- Filtering
- For Developers
- For IT Project Management
- For Mac Devices
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Automation
- Forms Management
- Game Development
- Gamification
- Gantt/Timeline View
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical User Interface
- HR Management
- Help Desk Management
- IVR
- Idea Collection
- Idea Management
- Ideation
- Image Library
- Inbound Call Center
- Inbox Management
- Incident Management
- Influencer Tracking
- Integrated Development Environment
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- Kanban Board
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- Log Collection
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Marketing Calendar
- Mass Texting
- Media Planning
- Messaging
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Development
- Mobile Keywords
- Mobile Optimization
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple Projects
- Multiple Site Management
- Multiple User Accounts
- Notification Scheduling
- Online Time Clock
- Opportunity Management
- Outbound Call Center
- Pageview Tracking
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Pipeline Management
- Planning Tools
- Portfolio Management
- Post Scheduling
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Prioritization
- Private Dashboards
- Process Change Tracking
- Process Management
- Process Modeling & Designing
- Product Catalog
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Productivity Tools
- Progress Reports
- Progress Tracking
- Progressive Dialer
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Proposal Generation
- Prospecting Tools
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recurring Issues
- Recurring Tasks
- Referral Tracking
- Release Management
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Review
- Resource Allocation
- Resource Management
- Resource Scheduling
- Response Management
- Revenue Management
- Risk Management
- Roadmapping
- Routing
- Rules-Based Workflow
- Sales Activity Management
- Sales Forecasting
- Scheduling
- Screen Sharing
- Search/Filter
- Single Page View
- Software Development
- Source Control
- Spend Management
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Sub-Task Management
- Supports Scrum
- Surveys & Feedback
- Tagging
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Collaboration
- Team Management
- Templates
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
Integrations
- Total integrations48
- Adobe Commerce
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- ClickDesk
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Drupal
- Drupal Commerce
- Figma
- FreshBooks
- FullContact
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- Gravity Forms
- Harvest
- Help Scout
- Hubstaff
- JIRA Service Management
- Jenkins
- Joomla
- Leadpages
- LinkedIn for Business
- LiveHelpNow
- Lucidchart
- Meta for Business
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- OpsGenie
- PayPal Enterprise Payments
- Plivo
- QuickBooks Online Advanced
- RingCX
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- SendGrid
- ServiceNow
- Shopify
- Slack
- Stripe
- Stripe Billing
- Structure PPM
- Tempo Timesheets
- TestRail
- Tidio
- Trello
- Twilio
- Twitter/X
- Unbounce
- UserVoice
- ValueOps
- Weekdone
- WooCommerce
- WordPress
- Wufoo
- Xero
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
- Total integrations32
- Adobe Commerce
- Azure DevOps Server
- Balsamiq
- BigPicture
- Bitbucket
- Checklist for Jira
- ClickDesk
- Clockify
- Confluence
- ConnectWise PSA
- Didit
- Dovico
- Drupal
- Drupal Commerce
- Figma
- FreshBooks
- FullContact
- GitHub
- GitLab
- Gliffy
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- Gravity Forms
- Harvest
- Help Scout
- Hubstaff
- JIRA Service Management
- Jenkins
- Joomla
- Leadpages
- LinkedIn for Business
- LiveHelpNow
- Lucidchart
- Meta for Business
- Microsoft 365
- Microsoft OneNote
- Microsoft Outlook
- Microsoft Power BI Connector for Jira
- Microsoft Teams
- Miro
- OKR Board for Jira & Confluence
- OpsGenie
- PayPal Enterprise Payments
- Plivo
- QuickBooks Online Advanced
- RingCX
- Rovo
- Salesforce Sales Cloud
- ScriptRunner for Jira
- SendGrid
- ServiceNow
- Shopify
- Slack
- Stripe
- Stripe Billing
- Structure PPM
- Tempo Timesheets
- TestRail
- Tidio
- Trello
- Twilio
- Twitter/X
- Unbounce
- UserVoice
- ValueOps
- Weekdone
- WooCommerce
- WordPress
- Wufoo
- Xero
- Xray
- Zapier
- Zendesk Suite
- Zephyr Enterprise
- Zephyr Scale
- draw.io
- monday AI Work Platform
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