Chaty - 2026 Pricing, Features, Reviews & Alternatives

Chaty AI Receptionist is a call management solution designed for tourism and experience operators who require efficient handling of customer inquiries and bookings. The platform functions as a virtual receptionist that answers phone calls, checks real-time availability, and books directly into existing reservation systems when human staff are unavailable. It targets tour operators, attractions, rental businesses, activity providers, and charter services that seek consistent customer service and maximized booking potential despite limited phone coverage.

The system operates through a process that begins when a customer calls and Chaty answers instantly. It offers always-on availability to prevent missed calls and includes smart call triage that handles routine inquiries while forwarding complex issues to human staff. Continuous improvement functionality provides insights on knowledge gaps to refine responses over time. Brand consistency is maintained through customizable AI voices that align with identity requirements. The platform also supports real-time availability checks, call routing with failover handling, and comprehensive analytics for business intelligence. Custom rules can be defined to determine which calls are managed, and the system can take messages or escalate calls when answers are unavailable.

Chaty integrates seamlessly with major booking platforms such as Rezdy and ROLLER, with additional integrations under development. Expansion to other platforms and custom APIs is supported as needed. Integration with tools like Slack and Google Analytics further enhances operational efficiency. The platform can automatically build an initial knowledge base by reading a business website, and further customization is available through an intuitive dashboard interface.