GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
ChurnZero vs Rocketlane Comparison (2026)
Add to Compare
Compare similar apps
Custify
4.9
Skalin
4.9
LiveAgent
4.7
Good recommendations?
ChurnZero
4.7
(131)5
98
4
30
3
1
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Rocketlane
4.7
(128)5
94
4
33
3
0
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals
Rocketlane is a next-gen PSA platform that unifies your projects, resources, and time into a single, powerful system.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
131
5
4
3
2
1
98
30
1
1
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.7
128
5
4
3
2
1
94
33
0
1
0
- Value for money
- Ease of use
- Features
- Customer support
95%
would recommend this appPros
“It is incredibly flexible and configurable, allows a more holistic view of my data with stunning dashboards.”
DS
Des S.
Manager, Customer Success
“We loved how much insight we can see into managing our client accounts.”
Holly J.
Chief Operations Officer
“Every team member that we've worked with is very knowledgeable and friendly.”
Holly J.
Chief Operations Officer
Pros
“It allows our team to streamline the monitoring of task progress and completion as well as which needs to be done, so we're prioritizing with the help of the tool”
TM
Tito M.
Implementation Consultant
“Overall Rocketlane has brought visibility to our projects both internally and with our customers. When we needed to update an automation behavior in Rocketlane, the team was very responsive and able to help.”
BL
Bryce L.
Professional Services Manager
“I think the reporting capabilities - number of the out of the box configurable reports can be increased.”
KR
Kaushik R.
Associate Vice President
Cons
“It's hard to find something I do not like so I will mention something small - the ability to remove multiple tags (account/contact) at once and to only show the ones applied in the removal overlay.”
DS
Des S.
Manager, Customer Success
“Chrunzero is expensive and like most products like this it takes quite a long time to implement into an org.”
Cody S.
Owner
“This meant that although we had the data, we had no way of overlaying it to see what it meant - ie the clients who were at risk of churn.”
AI
Asif I.
VP, Services & Operations
Cons
“The shared space section where you and a client can work on items together only allows for one document, so there is no value in this feature for us.”
JS
Jodie S.
Sr Product Specialist
“I reached out to support for advice and they were able to share tips for Gmail but were unable to give directions for Outlook. Despite trying a variety of filters, I still cannot get it to always work, and despite requesting if someone at rocketlane might be able to assist since our entire company uses outlook, this request has never been fulfilled. When reporting issues to Rocketlane, they will ping you and chat bubble comes up.”
JS
Jodie S.
Sr Product Specialist
“Clients are confused about where they should communicate because there are so many different options available. And since you can't be certain a client will tag you, you have to agree to receive almost all communication. If you work multiple roles (Ex, you oversee certain aspects of 1 project, but are the main contact for another) there is no ability to determine notifications per project.”
JS
Jodie S.
Sr Product Specialist
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features103
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Audit Trail
- Behavior Tracking
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Capacity Management
- Chat/Messaging
- Checklists
- Churn Management
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deadline Management
- Document Generation
- Document Management
- Document Storage
- Drag & Drop
- Electronic Forms
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- Financial Analysis
- Financial Reporting
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Gantt/Timeline View
- Goal Setting/Tracking
- Health Score
- Idea Management
- Interaction Tracking
- Internal Chat Integration
- Invoice Management
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Management
- Leaderboards
- Leave Tracking
- Live Chat
- Milestone Tracking
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Projects
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Online Time Tracking
- Opportunity Management
- Orientation Workflow Management
- Percent-Complete Tracking
- Performance Metrics
- Pipeline Management
- Portfolio Management
- Predictive Analytics
- Prioritization
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- QuickBooks Integration
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Revenue Management
- Risk Management
- Role-Based Permissions
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Trend Analysis
- Usage Tracking/Analytics
- User Onboarding
- Visual Analytics
- Widgets
- Win/Loss Analysis
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features129
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Audit Trail
- Behavior Tracking
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Capacity Management
- Chat/Messaging
- Checklists
- Churn Management
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Visualization
- Deadline Management
- Document Generation
- Document Management
- Document Storage
- Drag & Drop
- Electronic Forms
- Email Management
- Email Marketing
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- File Management
- File Sharing
- Financial Analysis
- Financial Reporting
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Gantt/Timeline View
- Goal Setting/Tracking
- Health Score
- Idea Management
- Interaction Tracking
- Internal Chat Integration
- Invoice Management
- Issue Management
- Issue Tracking
- Kanban Board
- Knowledge Management
- Leaderboards
- Leave Tracking
- Live Chat
- Milestone Tracking
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Currency
- Multi-Language
- Multiple Projects
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Onboarding
- Online Time Tracking
- Opportunity Management
- Orientation Workflow Management
- Percent-Complete Tracking
- Performance Metrics
- Pipeline Management
- Portfolio Management
- Predictive Analytics
- Prioritization
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- QuickBooks Integration
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Renewal Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Revenue Management
- Risk Management
- Role-Based Permissions
- Sales Forecasting
- Sales Pipeline Management
- Sales Trend Analysis
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Sentiment Analysis
- Single Sign On
- Skills Tracking
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Trend Analysis
- Usage Tracking/Analytics
- User Onboarding
- Visual Analytics
- Widgets
- Win/Loss Analysis
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations29
- AskNicely
- Chargebee
- ChartMogul
- Freshdesk
- Freshsales
- Google Calendar
- Google Workspace
- Help Scout
- HubSpot CRM
- Jira
- Maxio
- Microsoft Teams
- Mixpanel
- Okta
- Pendo
- Pipedrive
- Recurly
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Slack
- Spiro
- Stripe Billing
- Teamwork Desk
- Teamwork.com
- Twilio Segment
- Wootric
- Workato
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Desk
- Total integrations7
- AskNicely
- Chargebee
- ChartMogul
- Freshdesk
- Freshsales
- Google Calendar
- Google Workspace
- Help Scout
- HubSpot CRM
- Jira
- Maxio
- Microsoft Teams
- Mixpanel
- Okta
- Pendo
- Pipedrive
- Recurly
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Slack
- Spiro
- Stripe Billing
- Teamwork Desk
- Teamwork.com
- Twilio Segment
- Wootric
- Workato
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Desk
Alternatives
Explore similar apps
